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Jenkins Hyundai of Ocala - Service Center

Ocala, FL

4.6
1,145 Reviews

1,145 Reviews of Jenkins Hyundai of Ocala - Service Center

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June 07, 2018

New car purchase. Great experience as usual. O come to you for my regular mantainance. Your service is very good. Your staff is very courteous, welcoming and knowled More

by bscreaton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Van and Dan.
June 07, 2018

They don't address all issues they are supposed to. I have brought my car in a few times now to fix an issue with my brake light randomly not working. Each time they have told me the problem was fixed, More

by CINDIRAFFIELD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aaron Fields
Jun 11, 2018 -

Jenkins Hyundai of Ocala responded

Thank you for your honest feedback. We are sorry to hear that we have let you down. Please email me you full name at, maria_patino@jenkinscars.com so that I can look at our records and address your feedback with our service team. Thank you kindly, Maria Patino, Customer Relations Director, maria_patino@jenkinscars.com.

June 07, 2018

Bad Service 2017 Ioniq brought in for its first service at 7500 miles. The manufacturers recommended servicing was NOT followed. The vehicle received an oil cha More

by WELSHHONEYJUDGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Mucci, Aaron Fields
Jun 11, 2018 -

Jenkins Hyundai of Ocala responded

We apologize for the negative experience you have had. Our goal is to exceed your expectations, and we have let you down. We will be addressing your concerns with our service team to ensure we are following the recommended maintenance. Additionally, we are working on adding more staff to help us reduce the wait time in our service department. Your satisfaction is important to us, and we appreciate your honest feedback, as it helps us to improve the service we provide.

June 06, 2018

OIL CHANGE N CAR WASH only got oil change no car wash George was very nice and very helpful did not push any inuse of any extra parts that I needed,He took good care of my needs . More

by stella m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GEORGE FRANQUI, Gabriel Escobar
June 06, 2018

oil change and tire rotation Whenever I come to Jenkins Hyundai I ask for Keith Andrews. His professionalism gives me a feeling that I am in good hands. I'm on my fifth Santa Fe More

by LBKOWALSKI1965
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KEITH ANDREWS
June 06, 2018

What is next?? We paid extra when we got the car for Free Service for 3 years. We have had the vehicle for over a year but when I had it serviced I was told my servi More

by SARA.LUSH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service guy.
Jun 11, 2018 -

Jenkins Hyundai of Ocala responded

Please email Heather your full name and a brief description of the issue at, Heather_Richardson, our Finance Assistant. She will be glad to look into this so that we can ensure we are able to correct any errors in the system. We apologize for the inconvenience and appreciate you alerting us of this concern.

June 06, 2018

Wednesday with Kirstie As always we were greeted warmly by a staff member who confirmed our reason for being at the service area. Kirstie was at her desk as we walked in and More

by LEVYLISA51
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kirstie Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2018

Always a good experience Everyone here from sales, to finance, to the service department is always pleasant, and helpful. I have referred several people and will continue to More

by krosario0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirstie Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2018

An hour & 45 mins was slow for an oil change & tire rotation Our appointment was for 9:00 am. Dropped off the car at 8:45. Was ready at 10:45. As usual the wait was pleasant, especially this time, since we we More

by jpsspecial1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Mucci
June 05, 2018

Welcoming. Friendly. Attentive. I appreciate the sense of urgency placed on every customer. Everyone was ready to assist. No one had a poor attitude, and they were even friendly with More

by BKCHICA5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Fields, Megan Westrick
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