Jenkins Hyundai of Ocala - Service Center

My car had a recall and it took months to get the part in the communication with the service personel and the time it takes for someone to answer the phone could use improvement. the communication with the service personel and the time it takes for someone to answer the phone could use improvement. More

Long wait with an appointment. Overall fair. Lots of complaints from customers but dealership didn't seem to care Overall fair. Lots of complaints from customers but dealership didn't seem to care More

The service was excellent & so was Adam. Thanks I will return to for service again. Thanks I will return to for service again. More

Courtney has always been a pleasure to work with when I come and get my car worked on. Excellent customer service skills, very relaxed personality and no pressure put on you when it comes to “suggested” ma come and get my car worked on. Excellent customer service skills, very relaxed personality and no pressure put on you when it comes to “suggested” maintenance of your vehicle. 5 stars all the way! More

Easy to schedule appointment, service writers are right on top of things. Work was done as promised on top of things. Work was done as promised More

We have been dealing with Jenkins Hyundai since 2014 and have purchased 4 SUVs from them. We almost always get excellent service from the service department. Their sales and service people are always poli have purchased 4 SUVs from them. We almost always get excellent service from the service department. Their sales and service people are always polite and courteous and helpful. More

Very good service, kept us informed, in a timely matter customer are was very impressive customer are was very impressive More

Our 2021 Kona experienced engine failure July 2023. We towed our Kona to their location due to needing a loaner car /rental to allow transportation to work. Upon arrival it was a fight to receive a loa We towed our Kona to their location due to needing a loaner car /rental to allow transportation to work. Upon arrival it was a fight to receive a loaner vehicle dispute our “client service representative” Courtney Winters stating the work would typically take a month to complete. Communication was limited if not nonexistent regarding the process or progress of the repair. We were notified the vehicle would be complete the week of August 28th. After numerous calls, voicemails, messages sent, and spending three hours on hold to be hung up on to restart the process Courtney Winters stated “the car would need a new battery costing $300”. Saturday Courtney stated the car would be complete Tuesday September 5th if they could find where the newly replaced engine was leaking coolant. Today we made the hour and 45 minute drive to the dealer after Courtney confirmed they fixed the leaking coolant issue, test drove the vehicle, and it received their seal of approval for us to retake possession. We drove less than 10 miles from their location before the “ENGINE FAILURE” alarms started. Naturally the vehicle was turned around to be returned to the dealer. It is now sitting leaking the remainder of coolant across their service station. Due to the displeasure of dealing your your dealership/repair center and their disgustingly poor customer service and sheer inability to do their jobs effectively I will contacting the better business bureau, However if i see a response by the end of today with the answer I deserve as one of your customers I will give you 10 days to rectify your disservice to me and my family, If not then i will write them and send them all our correspondence with dates of many duplicate repairs with a full written report of this absolutely disgusting experience with your company. More

Do not go to the dealer for service unless you have to and are willing to be overcharged. and are willing to be overcharged. More

I was met as soon as I drove into the drop off location. Kirston came to me within a few minutes and verified the items I wanted done to my vehicle. She gave me an approximate time to complete. Vehicle w Kirston came to me within a few minutes and verified the items I wanted done to my vehicle. She gave me an approximate time to complete. Vehicle was done near time given. Everything was completed as I requested. More