Jenkins Hyundai of Ocala - Service Center
Ocala, FL
1,145 Reviews of Jenkins Hyundai of Ocala - Service Center
Gville Parks Hyundai not good. Jenkins Hyundai Great !! Started going to Jenkins Hyundai after I stopped going to Gville Parks Hyundai. I had a bad experience involving a tire which had a large screw in it Started going to Jenkins Hyundai after I stopped going to Gville Parks Hyundai. I had a bad experience involving a tire which had a large screw in it that was not found after the mechanic lifted the vehicle. After discussing it with the service adviser I'm convinced he never informed the mechanic, as it was easily seen in the sidewall. Learned that the adviser lied to me about the tire issue. Although I have had free oil changes for 2 years (I pay them as part of my monthly vehicle contract)) out of no where Gville Parks Hyundai decided that they will not pay for the oil changes in their entirety although they are obligated by my contract as I paid initially for 36 months of free changes. I contacted Fidelity who provides the service contracts for Parks Hyundai. A rep on the phone told me "he does not know why Parks Hyundai all of a sudden raised the costs of the oil changes", which meant the additional cost would be out of a customers pocket . I pay it monthly throughout my 36 month contract to Hyundai and refuse to have additional expenses out of my pocket. Went to Jenkins in Ocala, no cost for the oil change, and they too couldn't explain why Parks in Gville will not honor their service contract fees . More
came in for safety recall repair. repair was completed Have no complaints concerning service dept. We would not buy here again because of horrible experience with salesman Gus Saucedo. First problem we ha Have no complaints concerning service dept. We would not buy here again because of horrible experience with salesman Gus Saucedo. First problem we had with him arose purchasing our 2013 Elantra that had a sticker price of about $19,000 and GUS came back to us with a price of over $24,500. Can you imagine that $24,500 for a car that stickers for a little over $19000. On a chance meeting 2 years later , I questioned him about the ridiculous price. Gus told us he only came back with the $24500 price because management makes them do it. He said the almost $5000 over sticker wasn't his idea he was just doing what management told him to do. Our take is , if that's how Jenkins works we want no part of going thru the agony we went thru that day with him to buy the Elantra. In fact Gus would try to contact us from time to time in the coming years. We sent a letter to Jenkins Hyundai requesting he have no more contact with us. While we waited in the service lounge on this visit Gus approached us again even after we were assured he would no longer speak to us by the dealership. Gus soured us on Jenkins Hyundai though the service is good I doubt we ever want to go thru a buying experience again as we did with Gus. More
Happy Service Customer!!! John in service took great care of the several recalls of my 2013 Sonata. I'm more than satisfied. I highly recommend Jenkins Hyundai for service! John in service took great care of the several recalls of my 2013 Sonata. I'm more than satisfied. I highly recommend Jenkins Hyundai for service! More
Unscheduled Service Stop I picked up a nail in my tire. Service took me right in to fix it. They also welcomed my dog who was with me. I picked up a nail in my tire. Service took me right in to fix it. They also welcomed my dog who was with me. More
Best car dealer in town We have purchased two Hyundais over the past 10 years and love our car as well as the top-notch service we get from Ocala Hyundai. We have purchased two Hyundais over the past 10 years and love our car as well as the top-notch service we get from Ocala Hyundai. More
Snowbird Service Excellent service, the showroom and facilities were very clean and impressive. I was treated with respect and the coffee and donuts were delicious!!!! Excellent service, the showroom and facilities were very clean and impressive. I was treated with respect and the coffee and donuts were delicious!!!!! I would highly recommend this Hyundai dealership More
Gus and Kirstie were outstanding! Gus and Kirstie were both outstanding when I went to change my oil. They treated me well and took care of me quickly and efficiently. Gus and Kirstie were both outstanding when I went to change my oil. They treated me well and took care of me quickly and efficiently. More
Pharmacist At Hudai Jenkins Ocala, I am very impressive with Aaron, service manager. His responsibility and service team performance are beyond expectation. He t At Hudai Jenkins Ocala, I am very impressive with Aaron, service manager. His responsibility and service team performance are beyond expectation. He took care with great service mind for the claim of oil filter and leak oil. I find no word to express this extraordinarily satisfactory care. Thanks a million to you and excellent services!!! More
My experience was terrific, as always! The dealership has very friendly people working tom take care of your needs. They are very efficient, and get the job done as quickly as possible. I l The dealership has very friendly people working tom take care of your needs. They are very efficient, and get the job done as quickly as possible. I love Jenkins! More
New mirror Dealership is always friendly and very professional. They keep you informed on the process and have a clean facility. I would recommend Jenkins to to Dealership is always friendly and very professional. They keep you informed on the process and have a clean facility. I would recommend Jenkins to to anyone. More