Jenkins Hyundai of Ocala - Service Center

Good Morning Jenkins of Ocale, I would like to point out about a Service Advisor ADRIAN SANDERS With a bad knee and on crutches came out to help me I felt bad for him knowing what he is going through. out about a Service Advisor ADRIAN SANDERS With a bad knee and on crutches came out to help me I felt bad for him knowing what he is going through. I had called the day before to schedule a appointment but when I showed up early the Gentlemen said you do not have anything with us. He called to have someone come to help me and it was ADRIAN SANDER after we spoke took all of my information and walked around the car with a tablet taking pictures of the car for any damage to the car before it was taken back.I told him great idea for them and the customer. While the car was taken back I notice on my phone someone had send out three pictures of my rims.When the car came out myself and ADRIAN SANDERS took a look at what was sent to me one of the rims was very bad so when I purchase the car I had bought an extra package for the tires and the rims and other things if needed. It was so nice not to have to explain my side of everything I just asked ADRIAN SANDERS to please look up where I had purchased the car and after he read everything he said it will be taken care of for me. So nice to have someone to help you and not have to to try to explain everything again and again. I have spoke with a nether manger since everything and explained to him I have two more rims that needs to be replaced. And he said the three picture are of the same rim. I was at a Doctors office when we spoke I walked around the car and took pictures of all my rims and there is two left. i would have never said anything until they had brought it to my attention about them in your service center. I know that everything is put on car fax when a car has been serviced and I don"t what to go against the SANTA FA. But in no way was this brought to my attention other service that sent it to my phone. We have bought two cars from you and will only come to your Dealership in Ocala because you stand up for your customers that means a lot in to days world . Thank you so much. Sincerely William Lamberton More

ONE WORD. DISORGANIZED. THE RIGHT HAND DOES NOT KNOW WHAT THE LEFT HAND IS DOING. IT APPEARS THERE IS NO TEAMWORK IN THAT ORGINZATION. INDIVIDUALI DISORGANIZED. THE RIGHT HAND DOES NOT KNOW WHAT THE LEFT HAND IS DOING. IT APPEARS THERE IS NO TEAMWORK IN THAT ORGINZATION. INDIVIDUALIST ONLY. More

Their service department is very good and I feel that the sales staff is excellent. sales staff is excellent. More

Courtney is pleasant, knowledgeable and easy on the eyes. She makes my service visits smooth and efficient. She makes my service visits smooth and efficient. More

I recently (Feb 25th) had my 2017 Hyundai Elantra serviced. My experience was terrific. Nelson, my service advisor met me at my car as I drove up. We exchanged pleasantries and I briefly told him serviced. My experience was terrific. Nelson, my service advisor met me at my car as I drove up. We exchanged pleasantries and I briefly told him why I was there. He told me he would talk with me once the technician was done looking at my car, Nelson came over and explained everything and had pictures of additional items that also needed service - inside air filter, tires aligned, etc. Nelson also periodically checked on us to tell us how the service on our car was progressing. To sum things up, I am so delighted that Nelson is our service advisor. He deserves more than a 5 star rating. He is efficient, pleasant to work with and honest. More

They had to order a back up camera new lug nuts with keys,a recall on trailer hitch fluids were not topped off tires were not rotated brakes were not checked no car wash ticket been about a month have keys,a recall on trailer hitch fluids were not topped off tires were not rotated brakes were not checked no car wash ticket been about a month have not heard from anyone More

Work was completed on time. Service personnel were polite. Would have been nice to have the car washed. Service personnel were polite. Would have been nice to have the car washed. More

Courntey was extremely helpful and pleasant. Everyone treated me with respect and courtesy, Thanks for your help Everyone treated me with respect and courtesy, Thanks for your help More

Adam Cromer was our service writer and did an excellent job of keeping us informed regarding our repair. He was professional and knowledgeable as were all the staff with whom we had contact. We appreciate job of keeping us informed regarding our repair. He was professional and knowledgeable as were all the staff with whom we had contact. We appreciate the loaner vehicle offered to us, although we would have preferred a Genesis to the rental vehicle. In all it was a very satisfactory visit and we would highly recommend your service department. Thank you! More

Very attentive. They kept me informed how they were progressing. Washing my car was a bonus. They kept me informed how they were progressing. Washing my car was a bonus. More