Jenkins Hyundai of Ocala

My experience on Sunday, 3/23/14 working with David My experience on Sunday, 3/23/14 working with David Lavish was excellent! He was helpful, knowledgable, patient and I felt like he really listened My experience on Sunday, 3/23/14 working with David Lavish was excellent! He was helpful, knowledgable, patient and I felt like he really listened to what I needed. There was no "haggling" as I've experienced in the past with car dealerships--he simply listened and was able to put me in a vehicle that I both loved and will be able to comfortably afford! Shannon was a huge help as well as she had sent me a very detailed email which contained all of the items that I would need. I have a unique situation in that I am the caregiver to my husband who suffered a massive stroke. Therefore, I am limited on the amount of time I can be away from home. I had explained this to Shannon via email and again to David upon arrival and both did everything they could to assist in getting me out the door quickly. This is our third purchase from Jenkins Hyundai and I plan on letting all of my friends and family know about your excellent service. I have a few of Mr. Lavish's business cards as well. Both he and Shannon should be commended on a job well done. My husband and I are now three-fold satisfied customers! Thanks so much, Lori Gauntt More

Was in the market for a new Elantra. I started looking two weeks ago and went to my local dealer to test drive the Elantra twice before determining on a color and options my girlfriend and I wanted. On Mo two weeks ago and went to my local dealer to test drive the Elantra twice before determining on a color and options my girlfriend and I wanted. On Monday I called Carolyn and she took the time to go over with me the car I wanted with the features and options. Once we determined the vehicle I wanted was available we discussed my trade and price of the car. She then took the initiative to take pictures of the vehicle and send them to me. I made an appointment with her for Wednesday to go to the dealer to purchase the car. Little did I know when I arrived at the dealer Carolyn went over the deal with me, had my vehicle waiting for me ready for delivery, most of the paperwork completed, and had actually gone in to meet me on her day off. Any other salesman would of passed me off to a collegue and not show up on their day off. The staff at the dealer were very friendly as well. One lady even offered my girfriend and I hot chocolate. I got the sense that the employees care about the customer no matter who the salesperson is. My visit to the dealer was awesome. I did not spend half the time I expected to stay there in purchasing the vehicle. My experience was memorable and thanks to Carolyn for her professional and superb customer service. More

Talked to Ryan White about a Hyundai listed on the internet. He gave me a great deal and we made arrangements for me to buy the car on Sat. On Fri he called me to say they had damaged the car and i internet. He gave me a great deal and we made arrangements for me to buy the car on Sat. On Fri he called me to say they had damaged the car and it was no longer available. I asked if they couldn't sell it after repaired for a lesser price. He said the dealership could not do that and would sell it at auction. He offered another car that was not a fit for what I wanted. I declined. A few days later I received a call from another employee offering the same car for exactly the same price they had given me before it was damaged! I explained that Ryan White had told me it couldn't be sold by the dealership because of the damage. He had no info about any of this. I then contacted Adolfo Blanco Internet Sales Coordinator who emailed me that he would look into this, "rectify the situation", and get back with me. I heard no response and so I called him and left a voicemail. I have had no further responses. This dealership obviously has serious problems and poor customer service. I ended up buying a beautiful Elantra Limited with navigation system at another dealership. More

I've been buying from this dealer since 2006 because of Carolyn. I live in Jacksonville and have several Hyundai dealers both here in town and on the way to Ocala. Carokyn really makes it a comfortably of Carolyn. I live in Jacksonville and have several Hyundai dealers both here in town and on the way to Ocala. Carokyn really makes it a comfortably and peasant shopping experience when I purchase my vehicles. Throught the years on my birthdays and holidays I receive a postcard and phone call. Wow she really treats her customers kike family. Thanks Carolyn More

I was looking for a lease and was originally interested in the 2013 Elantra and had looked at another dealership. I was not satisfied with their offer and felt they were giving me a runaround. I had been i in the 2013 Elantra and had looked at another dealership. I was not satisfied with their offer and felt they were giving me a runaround. I had been in contact with Carolyn Davis since 2010 and we just happened to connect on the internet just after my last experience. She was able to put me in a larger car, 2013 Sonata at a very fair price and went out of her way when my car needed minor repair after being dinged in a parking lot. Thanks Carolyn More

This is the second time I have purchased a car from Carolyn Davis at Jenkins Hyundai of Ocala. Both times I gave their other dealership in Leesburg a chance and both times they did not do what it take Carolyn Davis at Jenkins Hyundai of Ocala. Both times I gave their other dealership in Leesburg a chance and both times they did not do what it takes. I highly recommend you contact Carolyn Davis at Jenkins Hyundai if you are looking for a new car. She actually remembers you after the sale and treats you like family. More

The sale was pressured. The items I paid for were not provided. The warranty that I bought lacks any documentation. The dealer has been completely nonresponsive. I contacted the BBB and Consumer Affairs. provided. The warranty that I bought lacks any documentation. The dealer has been completely nonresponsive. I contacted the BBB and Consumer Affairs. I was sold something I didn't even know I was buying. More

If you are looking for NO HASSLE car buying experience,go see Nina & Carl Gregg they are an AWESOME TEAM. I went into look at use Elantra's and bought a new one. Nina & Carl are kind, treat ya with respect a see Nina & Carl Gregg they are an AWESOME TEAM. I went into look at use Elantra's and bought a new one. Nina & Carl are kind, treat ya with respect and listen to what your needs are. I highly recommend anyone shopping for a used / new car to stop in and chat with them. You won't be disappointed, Kudos, to them for making my car buying experience a wonderful one. Teri (Ocala) More

I always price shop several models and dealers before deciding what to buy and where to buy it. It's the only way to make an informed buying decision. I was checking out the Hyundai Elantra at Jenkins. deciding what to buy and where to buy it. It's the only way to make an informed buying decision. I was checking out the Hyundai Elantra at Jenkins. The first thing I noticed was an additional sticker next to the manufacturer's sticker indicating the car had the "Jenkins Value Package" on it. That was $4,000 worth of dubious stuff like fabric protector and paint sealant. I took a nice test drive with Brian, a very polite and professional sales associate. Upon returning, he predictably tried to do his job--sell me the car right then and there. He was never unpleasant or excessively pushy, but produced numbers that started off six thousand dollars higher than the quote I received from the Hyundai dealer in St. Augustine on the same car. Plus, they valued my trade at $1500 less than St. Augustine. When I stood my ground and insisted that I was shopping today, not buying, a sales manager took over. He ramped up the pressure to an uncomfortable level. When I didn't cave, he told me to my face that my way of shopping for a car is "not smart". I've been buying cars for forty years and I've never seen insulting a customer's intelligence used as a sales tactic before. Needless to say, I'm not about to buy a car from someone who tells me to my face that I'm stupid. Bottom line is that if you enjoy being abused and overcharged, you'll love Jenkins Hyundai. Otherwise, look somewhere else. More

I just recently purchased a used car. The salesman schedule 2 appointments with me one he was not there when I came in and the 2nd time they had to call him in after driving 30 minutes and waiting for schedule 2 appointments with me one he was not there when I came in and the 2nd time they had to call him in after driving 30 minutes and waiting for him for 45 minutes. He stated the car was 18,000.00, I found it online for 15,000.00. Note I was told the trade in value of my truck would be 5,500.00, at the end it was 4,500.00 of the deal. Also, he texted me over 30 times saying he would cancel the deal immediately if I decided not to buy the car & I would have to start over.When I went to pick up my car after great stress, they promised to replace the tires (down to the wear bar) and inspect the vehicle. I told them the brack light was intermittently coming on. The saleman stated the tires were fine, I said I would call my husband to inform him that the tire had not been changed as promised. He said "do not call your husband" I will talk to my salesmanger. At that time, after speaking to my husband he stated he would handle it. The salemand after waiting for 30 minutes said the car was ready walking outside in the rain, "Oh I forgot to get gas." Leaving me by the service department waiting one of their employees drive past me drenching me in water. After 45 minutes he came back after I left I was very upset to the point of crying and a wreck feeling used and to some aspect abused. This one of the worst experience in my life being treated like I was stupid and not worthy. I hope you will heed my advise and look else where. More