Jenkins Hyundai of Ocala

My husband, I and our very active 2 year old, started looking for a new vehicle Thursday and drove home a new Elantra Saturday afternoon. We looked at Toyota, Chevy, Honda, Ford and Buick besides Hyunda looking for a new vehicle Thursday and drove home a new Elantra Saturday afternoon. We looked at Toyota, Chevy, Honda, Ford and Buick besides Hyundai, it was an exhausting two days of shopping. All of the dealerships were in Ocala, and to be perfectly honest, price, safety rating and features were our number one priorities. Friday night we used several web sites to compare the three vehicles we were considering. It was just a plus that this dealership was the nicest, every single employee was helpful, friendly and had the team spirit. Walking in the door was pleasant no matter who you were there to see, how refreshing. These exceptional people were kind even to our two year old, Tim the finance guy even kept his smile when his computer had buttons pushed he found put the entire system to sleep. God bless this man, he was tired, it was late and other people were waiting. Justin was also the only salesperson at all the dealerships that moved our child car seat from our car to the test drive vehilcles, what a help. It is hard to care for your child and move a car seat and my husband and I both wanted to go on the test drive. I know if we went back today, this dealership would do anything to make us happy, however we do not need to go back until our first service check in December because we are very happy. More

I was shopping for a used Hyundai--Santa Fe or perhaps Tucson--and my daughter went with me to help me with selection and purchase. Carolyn Davis approached us while we were outside looking around and whe Tucson--and my daughter went with me to help me with selection and purchase. Carolyn Davis approached us while we were outside looking around and when we introduced ourselves, she and I realized that we had had prior e-mail contact. She was so helpful and friendly. It was easy to see that she was a true Hyundai advocate, even though we had already made up our minds that this was the type of car we wanted for my husband and me. She went above and beyond the call of duty and stayed in contact with me throughout the purchase process. We have continued to have e-mail contact even since the purchase was finalized. I consider her to be a friend, not just a salesperson--although she definitely IS that, too. She believes in Hyundai and its products and that comes across as she talks with you. She further convinced us that it was the car for us. The day my daughter and I went to "shop" the vehicle we purchased had just been marked down by $3,000--making it within the price range I was looking for. Because of that, I was able to get a later-model vehicle than I had planned, and my husband and I have been so pleased with the vehicle! If I were in the market for another vehicle any time soon, I would surely seek out Carolyn Davis to help me--or a friend I could refer to Jenkins Hyundai of Ocala. She was just the greatest! She doesn't fit the stereotype "car salesman" image! She was very helpful to us. Phyllis Lincer Jonesboro, GA More

The above referenced sales staff at Jenkins Hyundai were wonderful during the purchase of our new car. I am extremely satisfied with the level of professionalism, quailty of service, and friendlieness they wonderful during the purchase of our new car. I am extremely satisfied with the level of professionalism, quailty of service, and friendlieness they each exhibited during our many trips to the show room! Since purchasing my new Sonata, I tell anyone who asks to go to Jenkins Hyundai! By far the most pleasent car shopping/purchasing experience I have ever had! Thanks guys! More

An excellent experience, as well as an excellent price. I would gladly recommend Jenkins. Why they even feed me lunch! I arranged the sale over the internet. Although the dealership was approximately fifty m would gladly recommend Jenkins. Why they even feed me lunch! I arranged the sale over the internet. Although the dealership was approximately fifty miles away I was in a new car in about three hours from when I first talked to Carolyn on th e phone. I had gotten a number of prices before contacting Jenkins and the beat the best I had gotten handily. More

This is my second purchase of a Hyundai Elantra- I love the car an my salesman was the best. I would recommend him and the car to anyone. He was profesional, friendly, knowlegable and prompt. His fellow e the car an my salesman was the best. I would recommend him and the car to anyone. He was profesional, friendly, knowlegable and prompt. His fellow employee was also polite and helpful by assisting with finding my purse while the car was being detailed. His name was Joe More

This was my second vehicle purchased from Jenkins Hyundai of Ocala, and both of my purchases went smoothly. I had done my homework online and had an idea of what I wanted to spend and both times they closed of Ocala, and both of my purchases went smoothly. I had done my homework online and had an idea of what I wanted to spend and both times they closed the deal and even went above and beyond to give me the best price. I actually ended up spending a little less than planned and I would definitely recommend them to friends and family. My sales person was Cody Mulligan and as with my first purchase he was a true professional and straight shooter. I have purchased many vehicle in the past and by far my easiest and quickest deals have been at this dealership. Mr. Mulligan is the internet sales manager. With that said, if you are looking for a vehicle, I would highly recommend you do your homework online then contact Mr. Cody Mulligan so you can also be a proud owner of a New or Used Hyundai. More

I Talked with Carol on the phone and made appointment for 21 March 2010 at 12pm,we arrived 10 minutes early in pouring rain,we would have not gone in that type weather but didn't want to stand person up. Ca 21 March 2010 at 12pm,we arrived 10 minutes early in pouring rain,we would have not gone in that type weather but didn't want to stand person up. Carol wasn't there and didn't show up,as I was standing at desk and man came in door and person at desk said this is Carols Boss,My wife and I don't think a name was ever given just this is Carols Boss. I said we wanted to drive 2011 Sonata and could it be a Camel Pearl Color. We had checked internet inventory and they had two in stock both priced at $21,800. I looked at sticker and it had another sticker with additional cost for dealer prep and total was over $26,000. While driving I asked about additional cost and person got defensive and raised voice,the person continued loud voice when we got back so we decided to not take anymore rude treatment and left. I have to say I've never experienced this kind of treatment at any car dealership. Robert Gipson I forgot to say gentleman at front desk was very professional. More

I really enjoyed my experience with Jenkins Hyndai. The sales people were pleasant and knew their product well. They were patient and worked with the numbers until they arrived at the payment I wanted.I fo sales people were pleasant and knew their product well. They were patient and worked with the numbers until they arrived at the payment I wanted.I found the finance dept quick and complete. I would definitely recommend the dealership to others. More

I learned from a LA Times article that the Hyundai Sonata 2011 would be available at US dealers in January 2010. I inquired on line for availability and pricing and provided my information and location. I w 2011 would be available at US dealers in January 2010. I inquired on line for availability and pricing and provided my information and location. I was contacted by phone January 11 by Cote_____?___ claiming to be the internet sales representative who set an appointment for me to come to Jenkins Hyunda of Ocala, Florida to come to the showroom and test drive the vehicle I was interested in on Thursday, January 14, at 2:00 PM. On January 12, I was called by phone by a sales representative, Salina Pistone, from the same dealership asking me if I had been contacted by a representative yet. I assured her I had by a Cote somebody and an appointment was set on Thursday at 2PM she said she was the internet sales representative. Arriving at the Jenkins Hyundai of Ocala dealership a sales representative met me at the door outside and I asked to be led to Cote. Inside Salina Pistone met me and said she would take care of me rather than Cote. I repeated my desire to see and talk about the 2011 Sonata. I was informed there was no 2011 Sonata available to test drive. I was asked if I had ever driven a Sonat before. I replied I had not. I was offered the opportunity to test drive a 2010 Sonata to test drive. I repeated that I was not interested in a 2010 model but agreed to familiarize myself with Sonatas by driving their 2010 model. Following the test drive I was led to the sales cubicle and asked if I was interested in knowing about what they could offer me on the 2010 model. I replied that it would have to be a tremendous offer to get me to go for the 2010 model as I am really interested in what kind of deal I could be quoted for a trade-in on the 2011 model. The sales manager, Jason Devilbiss, I believe, arrived in the room with some figures following receiving my keys for an apprasial of my 2003 Honda CR-V. I declined the offer and expained it was not a deal that would persuade me away from the 2011 Sonata desire. Questioning what would work for a deal on the 2010 model I explained NADA figures for January indicates he was way off in his offer to me. He crunched some numbers and offered me little more on my car but not enough in my view. I further explained that any figures he gave me would have to be compared to the deal he could offer me on the 2011 Sonata, apparently, not available at their dealership. I simply asked for a 2011, price for comparison purposes. At that point, the sales manager flew into a rage, insulting my ability to understand and reason about what he was offering. I responded by trying to explain, again, I had come to the dealership to research the 2011 model and make a decision on what appeared to me as the wisest decision. He, with increasing passion continued his shouting at me, insulting me about my inability to make sound judgment. He displayed, obvious prejudice towards the elderly, continued disrespectful ranting with increasing volume, apparently to create embarrassment for me, about my judgment ability and that I was an "old man," not capable of recognizing a deal when I saw one. He told me, repeatedly, my figures from the NADA book were not legitimate (I obtained figures from NADA January copy(yellow) for used cars, my trade-in value.) As I closed my files of prepared research I declared "no deal" and rose to leave the cubicle he tried to be more forceful with intimidation by creating a public scene. He followed me out into the show room, with people staring at us, shouting nonstop, putting me down shouting in bitterness that I should not come back to the dealership as he would never allow me to purchase a car! Does the sales manager speak for Hyundai America? No one should ever have to receive such treatment, let alone a potential customer! I will be 70 years old this coming April and have bought many cars in my lifetime and never got this kind of disgustingly foul treatment. I am a professional Clergyman, though retired ser as a Church Development Consultant to churches in the central Florida region and in the process of completing my Doctorate degree in Theology. But, even if I did not have those credentials, no one should ever receive this kind of unsavory treated as I have had to endure from a representative of the Hyundai organization. Is this representative of your firm? There were plenty of witnesses in the showroom who unfortunately observed the relentless outbursts as I made my way towards the exit. I did my best to restrain myself from any retaliatory response. I did, calmly but sternly, state that in behalf of my elderly demographic, he should never call old people "old." The demographic studies for Ocala indicate a large majority of the population here, and potential customers, are senior citizens. If Jenkins dealerships are demonstrating bias against the elderly, a significant potential of customers will be lost. The indignant treatment I was experiencing continued as I crossed the show room floor while I searched for the keys to my car on the sales manager table and passed through the entry doors to the outside. The sales manager shouting, disgusting behavior continued, nonstop, as I made my way out of the dealership showroom, quite shaken (I'm a heart patient of six heart attacks), from the sales person's office and across the showroom so all could hear. The customers and sales staff in the showroom could clearly hear the sales manager "lose it" warning that I should not come back and if I did they would not sell me a car. This disgusting behavior should never had occurred and must be addressed. This unsavory behavior must not be ignored and begs the question,"Is this what a senior has to endure in order to purchase a new car at Jenkins Hyndai of Ocala?" Senior citizens in the north central Florida area must be alerted of the bias employee presence at Jenkins Hyundai of Ocala. Since, I am prepared to do what is prudent to alert fellow citizenry of Central Florida church members regarding disrespect of senior citizens, and inform the media of Jenkins Hyundai dealerships by describing the disrespect and biased behavior by your Sales Manager and possibly other employee in Ocala, Florida. No one has offered to stop this shocking action as it was occurring, nor offered any forrm of apologize since. Please provide inform me of any affirmative action from the administration of Hyundai Motor America to resolve this action ASAP. My mailing address is: P.O. Box 604, Belleview, Florida 34421. I can be reached by calling (352)307-6271 Regretfully, Thomas G. Whitsett Pastor (retired) More