Jenkins Hyundai of Ocala

I really enjoyed my experience with Jenkins Hyndai. The sales people were pleasant and knew their product well. They were patient and worked with the numbers until they arrived at the payment I wanted.I fo sales people were pleasant and knew their product well. They were patient and worked with the numbers until they arrived at the payment I wanted.I found the finance dept quick and complete. I would definitely recommend the dealership to others. More

I learned from a LA Times article that the Hyundai Sonata 2011 would be available at US dealers in January 2010. I inquired on line for availability and pricing and provided my information and location. I w 2011 would be available at US dealers in January 2010. I inquired on line for availability and pricing and provided my information and location. I was contacted by phone January 11 by Cote_____?___ claiming to be the internet sales representative who set an appointment for me to come to Jenkins Hyunda of Ocala, Florida to come to the showroom and test drive the vehicle I was interested in on Thursday, January 14, at 2:00 PM. On January 12, I was called by phone by a sales representative, Salina Pistone, from the same dealership asking me if I had been contacted by a representative yet. I assured her I had by a Cote somebody and an appointment was set on Thursday at 2PM she said she was the internet sales representative. Arriving at the Jenkins Hyundai of Ocala dealership a sales representative met me at the door outside and I asked to be led to Cote. Inside Salina Pistone met me and said she would take care of me rather than Cote. I repeated my desire to see and talk about the 2011 Sonata. I was informed there was no 2011 Sonata available to test drive. I was asked if I had ever driven a Sonat before. I replied I had not. I was offered the opportunity to test drive a 2010 Sonata to test drive. I repeated that I was not interested in a 2010 model but agreed to familiarize myself with Sonatas by driving their 2010 model. Following the test drive I was led to the sales cubicle and asked if I was interested in knowing about what they could offer me on the 2010 model. I replied that it would have to be a tremendous offer to get me to go for the 2010 model as I am really interested in what kind of deal I could be quoted for a trade-in on the 2011 model. The sales manager, Jason Devilbiss, I believe, arrived in the room with some figures following receiving my keys for an apprasial of my 2003 Honda CR-V. I declined the offer and expained it was not a deal that would persuade me away from the 2011 Sonata desire. Questioning what would work for a deal on the 2010 model I explained NADA figures for January indicates he was way off in his offer to me. He crunched some numbers and offered me little more on my car but not enough in my view. I further explained that any figures he gave me would have to be compared to the deal he could offer me on the 2011 Sonata, apparently, not available at their dealership. I simply asked for a 2011, price for comparison purposes. At that point, the sales manager flew into a rage, insulting my ability to understand and reason about what he was offering. I responded by trying to explain, again, I had come to the dealership to research the 2011 model and make a decision on what appeared to me as the wisest decision. He, with increasing passion continued his shouting at me, insulting me about my inability to make sound judgment. He displayed, obvious prejudice towards the elderly, continued disrespectful ranting with increasing volume, apparently to create embarrassment for me, about my judgment ability and that I was an "old man," not capable of recognizing a deal when I saw one. He told me, repeatedly, my figures from the NADA book were not legitimate (I obtained figures from NADA January copy(yellow) for used cars, my trade-in value.) As I closed my files of prepared research I declared "no deal" and rose to leave the cubicle he tried to be more forceful with intimidation by creating a public scene. He followed me out into the show room, with people staring at us, shouting nonstop, putting me down shouting in bitterness that I should not come back to the dealership as he would never allow me to purchase a car! Does the sales manager speak for Hyundai America? No one should ever have to receive such treatment, let alone a potential customer! I will be 70 years old this coming April and have bought many cars in my lifetime and never got this kind of disgustingly foul treatment. I am a professional Clergyman, though retired ser as a Church Development Consultant to churches in the central Florida region and in the process of completing my Doctorate degree in Theology. But, even if I did not have those credentials, no one should ever receive this kind of unsavory treated as I have had to endure from a representative of the Hyundai organization. Is this representative of your firm? There were plenty of witnesses in the showroom who unfortunately observed the relentless outbursts as I made my way towards the exit. I did my best to restrain myself from any retaliatory response. I did, calmly but sternly, state that in behalf of my elderly demographic, he should never call old people "old." The demographic studies for Ocala indicate a large majority of the population here, and potential customers, are senior citizens. If Jenkins dealerships are demonstrating bias against the elderly, a significant potential of customers will be lost. The indignant treatment I was experiencing continued as I crossed the show room floor while I searched for the keys to my car on the sales manager table and passed through the entry doors to the outside. The sales manager shouting, disgusting behavior continued, nonstop, as I made my way out of the dealership showroom, quite shaken (I'm a heart patient of six heart attacks), from the sales person's office and across the showroom so all could hear. The customers and sales staff in the showroom could clearly hear the sales manager "lose it" warning that I should not come back and if I did they would not sell me a car. This disgusting behavior should never had occurred and must be addressed. This unsavory behavior must not be ignored and begs the question,"Is this what a senior has to endure in order to purchase a new car at Jenkins Hyndai of Ocala?" Senior citizens in the north central Florida area must be alerted of the bias employee presence at Jenkins Hyundai of Ocala. Since, I am prepared to do what is prudent to alert fellow citizenry of Central Florida church members regarding disrespect of senior citizens, and inform the media of Jenkins Hyundai dealerships by describing the disrespect and biased behavior by your Sales Manager and possibly other employee in Ocala, Florida. No one has offered to stop this shocking action as it was occurring, nor offered any forrm of apologize since. Please provide inform me of any affirmative action from the administration of Hyundai Motor America to resolve this action ASAP. My mailing address is: P.O. Box 604, Belleview, Florida 34421. I can be reached by calling (352)307-6271 Regretfully, Thomas G. Whitsett Pastor (retired) More

This is the third car I have bought from Jenkins Hyundai in Ocala. By dealing with Carolyn and the internet deparment I always get the best price up front and enjoy excellent customer service after the sale in Ocala. By dealing with Carolyn and the internet deparment I always get the best price up front and enjoy excellent customer service after the sale. If I need a loaner car when my car is in for service, they have them. I have shopped other dealers to make sure I am getting the best deal, and my deal is always better than what is quoted. You also don;t have to jump through hoops to get the best price. If you don't believe a satsified repeat customer, just call Carolyn Davis directly. Dealer with her will be the best car buying decision you have ever made! More

I have bought two cars from this dealership,the service is excellent, very friendly staff. They help you in every step of the way either buying a new car or when getting car service. The overall experience is excellent, very friendly staff. They help you in every step of the way either buying a new car or when getting car service. The overall experience has been great. Great service. Good waiting room with donuts and coffee. More

Finally a dealership that does what it says. Got more than I asked for at the same price as a lessor car. Extremely professional and friendly from the get go. What else can you ask for. The dealership than I asked for at the same price as a lessor car. Extremely professional and friendly from the get go. What else can you ask for. The dealership is beautiful from shining floors to very upscale restrooms. Waiting room was comfortable and kept me occupied. Will refer all my friends to Carolyn Davis. More

My husband and I have bought 3 cars from Carolyn and she has made it such a wonderful experience with her caring and helpful attitude. We'll never buy a car from anyone but Carolyn. She spends time making has made it such a wonderful experience with her caring and helpful attitude. We'll never buy a car from anyone but Carolyn. She spends time making sure we are getting just what we want. She goes above and beyond the call of duty to keep us happy well after we have left the showroom with our cars. That is why we will remain loyal and be repeat customers for her. She enjoys her job, and dealing with people, and it shows in every way. More

I dealt with Carolyn Davis and Salina Pistone. They were pleasant to deal with and made it a good experience. It's still up to you to do your research and be prepared with a realistic price target on whatev pleasant to deal with and made it a good experience. It's still up to you to do your research and be prepared with a realistic price target on whatever car you decide on, but they work with you, and treat you great, before, during, AND after the sale. Great ladies. I would recommend them to anyone. Just put your guard up when you go into the finance office. Don't agree to anything that you aren't convinced that you want, and if you want something, don't forget that it's negotiable, too. More

I just purchased a Hyundai Santa Fe from Jenkins Hyundai of Ocala. I dealt with Salina Pistone and Carolyn Davis of the internet sales department. Throughout the buying process, they listened to me and wo of Ocala. I dealt with Salina Pistone and Carolyn Davis of the internet sales department. Throughout the buying process, they listened to me and worked with me to get the options I wanted at the right price. Jenkins gave me a great deal on my new Santa Fe!! It was a breath of fresh air compared to previous car buying experiences I have had. My new car is everything I expected and more...I love it. When I picked it up, it was beautifully detailed and had all the little "extras" you could possibly hope for. Without any reservations I would recommend Jenkins Hyundai of Ocala, and particularly, Salina Pistone and Carolyn Davis. If you are looking for a new Hyundai, give them a call...you won't be disappointed...I wasn't. Thanks Salina and Carolyn. I look forward to doing business again in the future. All the best More

David conducted himself in a most proffessional manner. All our questions were immediately answered.This was the easiest new car I ever bought. I would highly recommend David and Mike to anyone wanting to All our questions were immediately answered.This was the easiest new car I ever bought. I would highly recommend David and Mike to anyone wanting to buy a car without alot of hassle. Thank you again, Bette M. Groves PS: I only have a comcast mailbox. More

Carolyn, We really love our new car and want to thank Carolyn, We really love our new car and want to thank you very much for making our car buying experience so wonderful! Our last encounter was a ni Carolyn, We really love our new car and want to thank you very much for making our car buying experience so wonderful! Our last encounter was a nightmare and we were ready to just say the heck with it! It's nice to see there are professional and compassionate salesman (women) out there willing to treat people with respect. You are great at your profession and am sure it shows with repeat business. When it is time to purchase another vehicle in our future, we will certainly return to you and will pass along our great experience to our friends and co-workers. We hope we can contribute business your way :-) Thanks again, Dan and Carla Krysalka More