Jenkins Hyundai of Ocala

Made an 8am appointment for an oid change. I arrived at 755am. I waited 15 minutes before I was assisted while other customers with Hyundai's were helped. I own another manufacturer's luxuary car with an o 755am. I waited 15 minutes before I was assisted while other customers with Hyundai's were helped. I own another manufacturer's luxuary car with an over priced Jenkins service plan. Once helped I advised Peter that I had an 8am appointment and that I would be waiting for the car. He advised about 1 hour. After 2 hours of waiting and hearing the names of the Hyundai customers being called to pick up their cars I inquired about mine. I was told that the wipers had stopped working. They worked on my rainy drive in. I was also told they didn't know I was waiting. They could not tell me how long it would take. After about 45 min the mechanic came in shaking his head and shrugging his shoulders. I was told my car was finished and the wipers worked. They didn't know that if the hood was up the wipers would not come on. Had they asked bothered to ask me I would have told them that it is a safety feature to keep stupid mechanics from braking the blades and arms while the hood is up as they are recesed and automatic. My advice, take your Hyundai there for service. If you have any other brand of car go somewhere else. More

We are very pleased with our 2011 Accent. It handles beautifully, rides comfortably and is a real beauty to look at. We were also treated very courteously by the sales person, Greg Carlew and all the beautifully, rides comfortably and is a real beauty to look at. We were also treated very courteously by the sales person, Greg Carlew and all the employees at Jenkens. Greg took the time to go over all the features and operational equipment of our new Accent. We couldn't have asked for anything more. A very satisfied customer, Glennis D Hamilton More

I have purchaced cars from this dealership in the past ( 5 ). But have never delt with this sales person befor, where have you been hiding her? Costomer service is important to me Carolyn EXCELLS here. She 5 ). But have never delt with this sales person befor, where have you been hiding her? Costomer service is important to me Carolyn EXCELLS here. She is very friendly and knows her stuff, their is no B.S. she tells you like it is. The prices are good I wish to thank Carolyn for allowing me to become part of her " Buying Family ". More

I worked with this dealership on buying a used truck. I signed a contract, to be called back requesting references. I brough references to be pulled in the back and told they want to renegotiate my contrac signed a contract, to be called back requesting references. I brough references to be pulled in the back and told they want to renegotiate my contract. We returned the vehicle and will buy somewhere else. Very dissapointed with the professionalism and misleading representation of their contracts by trying to get money from a person with a zero down contract. I waited long waiting periods for assistance and can't reach assistance to cancel tag to remove insurance from the tag. More

Carolyn was called out on a family Medical ER when I arrived in Ocala- I was disappointed not having the opportunity to deal with me but she set it up so that I could work with Jeff. Jeff is relatively arrived in Ocala- I was disappointed not having the opportunity to deal with me but she set it up so that I could work with Jeff. Jeff is relatively new but with years of sales experience and very open and friendly - I wished someone could have explained to me more about the digital experience of the car's - blue tooth , odometer settings etc. Jeff was not upto-date onthis part of the car at this time. My son and to read up on in and it expalinit to me. Neverhteless, both my son and I wre very satisified with my experience. I dealt also with Sean for payment details. I did not like the fact that at first he overcharged me on something and as tired as I was I caught the mistake. When I made him aware of this mistake he stated somthing to the fact that it was only $25. I lost trust in him immediatelyl when he said this. I know it was the end of the sales day when I was purchasing my car but I put a lot of work into car shopping and hoping to get the best deal I could without feeling riped off; not to mention I drove up from FOrt Myers and would be makingthe trip back that night as well. Buying a car for me is a HUGE thing - I expect every bit of respect and honesty. I wonder if there where other things I may have over looked or was not told. Food for thought. More

i was very happy with everyone there . things were easy and it made my experience very good. i will return for my next vehical. thanks to jim frazier , sean eason , and the internet manager , sorry i dont and it made my experience very good. i will return for my next vehical. thanks to jim frazier , sean eason , and the internet manager , sorry i dont remember his name. he and all were very professional. thank you jack jimenez More

They are fairly responsive to you until you agree to the deal, then they pretty much throw you out the door and it's impossible to get anyone to return my calls or emails. The vehicle is fine but I'm not i deal, then they pretty much throw you out the door and it's impossible to get anyone to return my calls or emails. The vehicle is fine but I'm not impressed with the sales person I worked with, Salina. More

My husband, I and our very active 2 year old, started looking for a new vehicle Thursday and drove home a new Elantra Saturday afternoon. We looked at Toyota, Chevy, Honda, Ford and Buick besides Hyunda looking for a new vehicle Thursday and drove home a new Elantra Saturday afternoon. We looked at Toyota, Chevy, Honda, Ford and Buick besides Hyundai, it was an exhausting two days of shopping. All of the dealerships were in Ocala, and to be perfectly honest, price, safety rating and features were our number one priorities. Friday night we used several web sites to compare the three vehicles we were considering. It was just a plus that this dealership was the nicest, every single employee was helpful, friendly and had the team spirit. Walking in the door was pleasant no matter who you were there to see, how refreshing. These exceptional people were kind even to our two year old, Tim the finance guy even kept his smile when his computer had buttons pushed he found put the entire system to sleep. God bless this man, he was tired, it was late and other people were waiting. Justin was also the only salesperson at all the dealerships that moved our child car seat from our car to the test drive vehilcles, what a help. It is hard to care for your child and move a car seat and my husband and I both wanted to go on the test drive. I know if we went back today, this dealership would do anything to make us happy, however we do not need to go back until our first service check in December because we are very happy. More