Jenkins Hyundai of Ocala

I won't rate my salesman, as it was his first sale. The rest of the experience was about as anyone might expect from a dealership. A buyer never knows if the eventual purchase price was in his/her The rest of the experience was about as anyone might expect from a dealership. A buyer never knows if the eventual purchase price was in his/her favor or the dealership's. Example: I eventually took home a 2023 Santa Fe as loaner, the salesperson quoted my $43,000+. I took home it home with a chance to buy it at $34,500. I mean ... really. Bottomline: we bought a Santa Fe Calligraphy... beautiful car... both my wife and I love it. I believe in Hyundai and that is why I am a repeat customer. P.S. I was only given one key... but that issue has been acknowledged and hopefully will be resolved soon. Thanks Ed Wingham More

Absolutely easiest car buying experience ever with great trained and very knowledgeable salesman! He took time to explain all the features and differences between models and made it super easy and no high p trained and very knowledgeable salesman! He took time to explain all the features and differences between models and made it super easy and no high pressure!! Super happy!😀 More

I was very pleased with the entire sales experience. Franklin Canales and the entire sales team were very easy to work with. Franklin Canales and the entire sales team were very easy to work with. More

Brought car in for a recall issue & Oil change, Everthing was done efficiently & the staff was friendly & helpful was done efficiently & the staff was friendly & helpful More

Everyone was willing to make your experience pleasurable. Our original person we had an appointment with was on a test drive, so Heather L. Didn’t miss a beat. Extremely personable and knowledgeable. She wil Our original person we had an appointment with was on a test drive, so Heather L. Didn’t miss a beat. Extremely personable and knowledgeable. She will be our salesperson for all of our future purchases at Jenkins. She fit our personality to a tee! Great representative of your company. More

I was overcharged on my repair bill. Lance corrected the situation very nicely. He promised that he would correct the problem by the end of the next week. He did, and I received by chec Lance corrected the situation very nicely. He promised that he would correct the problem by the end of the next week. He did, and I received by check on the next Friday. More

Extremely disappointed with my recent experience with Jenkins Hyundai. I first contacted them last Wednesday and inquired about a vehicle. I had submitted an online inquiry on their website, then later c Jenkins Hyundai. I first contacted them last Wednesday and inquired about a vehicle. I had submitted an online inquiry on their website, then later called them. I first talked to Kelly, told her what I was looking at, the fact that I was from out of town, and asked for some additional information. She said she'd get back to me. Nothing. The next day, I was contacted by someone else name Brandy, who said she was the Internet person. I had a few specific questions and really wanted to negotiate numbers since my travel window to purchase a car was fairly limited due to work, family etc. Kelly did send me some additional pictures of the vehicle like I had requested. So I am thinking, this is good, progress. Later, after not hearing back, I ended up getting a third person, Frankie, who assured me Kelly was doing the best she could do on this. It seemed like all of the involved parties were not in communication with one another, and at one point the vehicle's exact whereabouts were not known. Ultimately I sent an offer to Kelly via text, and requested to see some numbers of the vehicle. Like a proposed buyer's order or something in writing that I could work with. Like every other dealership in the country does. She insisted she was "in line" to talk to the sales manager. So another day passes, and I call them and manage to reach Kelly, who claims she is going to talk to the manager. She later calls me back and claims she just talked to the "manager" and gives me a number. A ridiculous number. No breakdown of numbers, not even a picture of a proposed buyer's order, nothing. She can't even tell me if this is an "out the door" number or not. Literally has no idea. She insists she is working to print something out and will send it to me. Well as you can imagine, crickets.... In the meantime, while waiting for Kelly (who never did call back with anything) I communicated with three other dealerships in three different cities and obtained hard out-the-door numbers for three different vehicles, to include trade valuations. All in the span of two days. I ended up going to another dealership and got the vehicle I wanted. Over the weekend, I got an automated message from Jenkins Hyundai stating the vehicle I was interested was no longer available. LOL! All Kelly or Brandy or Frankie had to do was just let me know that there was someone already working a deal on the vehicle. It's called CUSTOMER SERVICE. More

Everyone has been so nice and helpful and I did not have to wait very long for my service on my vehicle to wait very long for my service on my vehicle More

The majority of the time I bring our vehicles to get serviced @ Jenkins. I appreciate that they always service our cars even if I forget appointment. Courtney is awesome, professional. Donut shop coffee serviced @ Jenkins. I appreciate that they always service our cars even if I forget appointment. Courtney is awesome, professional. Donut shop coffee is my favorite. More

the information given to me was incorrect concerning the vehicle that i purchased. i would never purchase another vehicle from jenkins vehicle that i purchased. i would never purchase another vehicle from jenkins More