Jenkins Hyundai of Ocala

sanity I was asked what they could help me with. I asked if they could find my sanity. They did and drove home with a new car I was asked what they could help me with. I asked if they could find my sanity. They did and drove home with a new car More

Willing to put forth the effort for customer satisfaction I was initially assisted in the purchase of my new Hyundai Kona (which I love) by a new salesperson, Tony Langendorfer. He has already learned much ab I was initially assisted in the purchase of my new Hyundai Kona (which I love) by a new salesperson, Tony Langendorfer. He has already learned much about the features of their vehicles and was very informative about options. He appeared to believe in and tout the dealer package offered at this dealership (i.e., special paint protection, added accessories to certain vehicles, etc.). I purchased my Kona with his assistance and was pleased with the vehicle and the price. Upon delivery of my vehicle, there were a couple of accessory items I was told to expect, which may have been more optional, and based upon price, than I was told. I returned to the dealership to obtain the accessories I wanted, and which I believed were included. The service staff was professional and responsive; and they said they would make sure a supervisor would meet with me to make sure everything was as it should be. Cote Mulligan, the General Sales Manager met with me and showed me the paperwork I signed (very quickly I might add, because I was so excited just to leave with my new car). The paperwork did not include delivery of some of the accessories I expected. I told Mr. Mulligan I wanted the accessories anyway, and that I would be willing to pay for them. He explained that because I negotiated a good price, those accessories were not supposed to be part of the package I would receive. He also explained that the accessories cost a significant amount. I told Mr. Mulligan that I was willing to pay for the accessories, but I was disappointed that I was led to believe I would receive something I was not going to receive. I also complained about the slow response to my inquiries about those accessories earlier in the week. Mr. Mulligan was concerned about my disappointment about feeling misled and about not receiving a more timely response. He generously gave me the accessories I wanted and did not charge me. I was VERY IMPRESSED by Cote Mulligan's commitment to customer service and satisfaction. I will go there for my next Hyundai and recommend Jenkins Hyundai to anyone needing a new car. As a postscript, Tony called me the next day to make sure I was satisfied with my purchase and my car-buying experience. I attribute the confusion about my expectations to my excitement and wanting what I wanted, and to Tony's being new to the car trade and the dealership. He is new and he is learning. However, his heart is definitely in a good place (I am good at reading intention because I am a psychologist) and I know he wants to make the customer happy. I hope he continues to learn the business and I encourage anyone wanting a Hyundai to see Tony. I wish him success. More

Wow! What a deal! I received excellent customer service from Erin Costanzo! She is the reason I drove 2 hours one way to buy a car! Thanks Erin, you are the best! I received excellent customer service from Erin Costanzo! She is the reason I drove 2 hours one way to buy a car! Thanks Erin, you are the best! More

Mark changed my view on dealerships Mark Shelley is the bomb. He took care of us. I was looking for certain things in a car as well as price range. He was able to get me a deal I couldn’ Mark Shelley is the bomb. He took care of us. I was looking for certain things in a car as well as price range. He was able to get me a deal I couldn’t refuse and made sure I was overly satisfied throughout the entire deal. He was kind, didn’t pressure me, and made it an enjoyable experience. I’ve always been the one to stray away from dealerships but he changed my view on them. I’m so glad I went to Jenkins Hyundai of Ocala and I recommend Mark 100%. He will treat you like a human being, and not just like a paycheck. He really cared about the deal being what was right and best for me. Thanks again Mark! More

Great experience Overall great experience! I would highly recommend this dealer. Mark Shelley was great and very helpful and made the purchase of our new vehicle a b Overall great experience! I would highly recommend this dealer. Mark Shelley was great and very helpful and made the purchase of our new vehicle a breeze. More

Caring service! Everyone played a role to not only provide excellent customer service but make you feel like family. They do their best to place you in the right car Everyone played a role to not only provide excellent customer service but make you feel like family. They do their best to place you in the right car within the price range you can afford. Thank you all! More

Great Jamie brown was a great salesman. Very thorough and attentive. We are very pleased with our new car. Thank you so much! We Will reccomend. Jamie brown was a great salesman. Very thorough and attentive. We are very pleased with our new car. Thank you so much! We Will reccomend. More

Thankful I’m thankful for Mark at Jenkins Hyundai. He and Cote really helped my family out and got us into the car we needed. Mark was extremely polite and pro I’m thankful for Mark at Jenkins Hyundai. He and Cote really helped my family out and got us into the car we needed. Mark was extremely polite and professional. More

Sales agent Sal Pistone We felt Very comfortable with him and easy to talk to. “ in need of a car better call Sal “ we would recommend him to any of our family and friends We felt Very comfortable with him and easy to talk to. “ in need of a car better call Sal “ we would recommend him to any of our family and friends. More

Do your math? Dealershp as a whole is well run. As a consumer, I realize the need for calculator to do math prior to making deal. Number of months versus low pa Dealershp as a whole is well run. As a consumer, I realize the need for calculator to do math prior to making deal. Number of months versus low payments...LOL More