Jenkins Hyundai of Ocala

Carolyn was amazing , she helps me through the process to the end . Also I want to thanks Patrick for helping get financing and this is my second car . the end . Also I want to thanks Patrick for helping get financing and this is my second car . More

Everyone was very nice, professional and helpful. It was a wonderful experience from start to finish. It was a wonderful experience from start to finish. More

very pleased carolyn did a fine job dealership friendly ad easy to deal with. thanks ad easy to deal with. thanks More

Carolyn Davis is the best sales person there. She is so tentative and so much fun to be around. I would send all my friends who are interested in a Hyundai to see her. She made the experience ver She is so tentative and so much fun to be around. I would send all my friends who are interested in a Hyundai to see her. She made the experience very easy.. Thank you, Carolyn for a job well done More

This dealership outright lied to me regarding the initial trade in value of my car they agreed to pay when I first got to the dealership, they basically changed the value to 10K less when I wanted to get a l trade in value of my car they agreed to pay when I first got to the dealership, they basically changed the value to 10K less when I wanted to get a lesser expensive car. This dealership outright LIED, about their prices on the 4 cars I was interested in purchasing. This dealership lied about the $5000. over the trade in value incentive they said they were currently having. This dealership lied about giving a $250 deduction coupon on your new purchase. Where do I begin? First let me say my salesman, Tucker was curteous, respectful and professional! I went to this dealership because it is Hyundai and I bought my 2 previous Hyundai's from them. I remember their motto is you are now part of the Hyundai family! Precovid thats exactly what it felt like. Now, your just a means to make money. I already hv a very nice Hyundai and really didn't need another but I wanted to see about lowering my payments and getting an SUV to travel in. Prior to even looking at any SUV's I needed to know what my trade amount would be, so I wouldn't waste my time. I met with I assume a manager who told me he could guarantee me my payoff amount of $22k on my car. Ok 1st step done. Second, I needed to be sure there was a car I wanted BEFORE they ran a credit check (I didnt want a hit on my report). I had spent alot of time researching and looking at cars online and on the lot. I was there over 3.5 hours! I found 4 SUV's I was interested in buying. The prices ranged from $18K to 23.5K. They ran my credit and came back with a detailed list of charges. After all the add ons the total price came up to 32k. On the top of the sheet they had the car priced at 23.5 k, which was the most expensive car I had looked at. I told them I wanted the grand total for the car priced at 18k not 23.5k. Thats where more lies began. I was told I could get anyone of the four cars for the 32k total. It didn't matter what the price said on the internet or on the car sticker! What? Wait! Change the price to the 18k and reduce the taxes etc and my payment should be significantly lower. No they couldn't do that because then they would give me much less for my trade in. Keep in mind they had promised in the beginning to payoff the car. After the manager tried to talk around in circles trying to justify the WRONG price, I was just mortified. Guess what, I may be a senior and a woman but I'm not stupid which he was trying hard to make me feel. Anyway as you can guess, I was very upset. Upset that I wasted a perfectly beautiful day getting jerked around by this company. Never again will I return or buy another Hyundai. Note to future buyers: whatever the "special internet" price is, it doesn't matter. Plan on paying 10 to 12 thousand more than that price or your just going to waste your time! Below are 2 photos of cars I was interested in. You can clearly see the advertised price is not 23.5K! More

We worked with Sergey and Tanya. We weren’t planning to buy or lease so soon but they were so helpful by showing us different models and then the different trim options. No hard pre We weren’t planning to buy or lease so soon but they were so helpful by showing us different models and then the different trim options. No hard pressure selling techniques were used which we appreciated very much. More

Nick was amazing I would only buy from him best buying experience ever. Thank you. experience ever. Thank you. More

My salesperson, Michael Dillenburg was great. He was knowledgeable about the car I wanted and very helpful showing me all the technology on the car. Nick Minner was the sales manager and refuse He was knowledgeable about the car I wanted and very helpful showing me all the technology on the car. Nick Minner was the sales manager and refused to negotiate on the cost of the vehicle. He made it clear that the car was hard to get and he had 2 parties just waiting to buy it if I didn't. I feel like I was ripped off and paid more for the vehicle than anyone else. Also, I traded in a 2022 Hyundai Tucson Hybrid which I was offered $20000 for in November 2024 by a Jenkins employee. Nick only gave $16100 for it and would not budge on the price. Frankly, it was insulting and I should have walked away but the new car was perfect for me so I bought it. The finance person Thomas Ousley never told me how much the extra service plans would add to the total loan, rather he stressed how much it would add to my monthly payment. I was so upset about the deal, I purchased service plans just to get out of there. Later, with the help of Adam Dolin, customer service, I was able to cancel those service plans. The best part of my experience was Michael and Adam who both were great! The vehicle I purchased is amazing and perfect for me, The buying experience was not amazing and I will not purchase another vehicle at Jenkins Hyundai. More