Jenkins Hyundai of Leesburg

Ty was super, keeping me informed of what was going on. He even managed to get the recall work done on my transmission while I was waiting so I didn't have to bring the car back another time! He even managed to get the recall work done on my transmission while I was waiting so I didn't have to bring the car back another time! More

It's extremely easy to get an appointment and the service is on time and correct. Everyone is friendly and courteous. A pleasure to do business with is on time and correct. Everyone is friendly and courteous. A pleasure to do business with More

We are very disappointed in this dealership. On December 26 we purchased a 2023 Hyundai Santa Fe Hybrid Limited. We love the vehicle. It does have a problem with a thumping noise (and no it is On December 26 we purchased a 2023 Hyundai Santa Fe Hybrid Limited. We love the vehicle. It does have a problem with a thumping noise (and no it isn't the roof rack) above 65 mph. On Tuesday we went to see if they can fix that issue (see the result of that later in the story). Our BlueLink service, and the related other services, including Digital Key that are tied to it, doesn't work. Furthermore, they can't seem to remove access to our 2021 Tucson that we traded in for this vehicle so we still have access to it. The dealership is not being helpful and we even tried ourselves to solve the problem with BlueLink directly. After 90 minutes on the phone we gave up. We've almost had the vehicle for a month. This is going on way too long. I'm mostly upset because the level of service to help us find a solution has been lackluster at best. Given that they added a large "market adjustment" (i.e. - extra profit) to this purchase I'd hope that increased the level of service. The reverse seems to have happened. And before you say anything, I'm NOT complaining about the market adjustment as I get supply and demand and clearly was willing to pay it, because I did. I'm merely stating that the dealership made MORE money than normal but the service seems to have gone down which is counterintuitive to me. It is a huge disappointment. I've sent emails and continue to get the run around both at the dealership and with Hyundai directly. I'm hoping they find a solution and if so, this will be updated. For right now, I can't in good conscience recommend Jenkins Hyundai of Leesburg to anyone. It has been a big disappointment and one that hurts more given this is the most expensive vehicle we've ever purchased. When we arrived on Tuesday to drop off the car they were attentive and did have a loaner waiting for us. We thought things were improving until we picked up the vehicle last night to repair the noise we are hearing. The description we left clearly stated we only heard the noise above 65 mph and it was worse driving into the wind. They had the vehicle overnight and "could not replicate the issue" because they only drove it 5 miles and never got above 60 mph. In other words, they had no interest in finding a way to fix this issue and to make matters worse, this is detailed fully on the document they created and handed to me when I checked out. It is sad. And we will have to solve our BlueLink issue with Hyundai directly on our own. No help has been offered there either. If you are looking for poor service and high prices, you've found your place. We won't be returning. More

Made the appointment by phone, my first time at Jenkins Hyundai. Service person (Kristi) was very helpful, allowed me to add several items to the service list while there, and made sure that I knew how mu Hyundai. Service person (Kristi) was very helpful, allowed me to add several items to the service list while there, and made sure that I knew how much things would cost before moving ahead with them. Work was done while I waited, the waiting room was very well equipped. More

The service rep was friendly and professional. Service was quick and done right. I will tell my friends to come here for their service needs. Service was quick and done right. I will tell my friends to come here for their service needs. More

Immediately greeted upon arrival and quickly my vehicle proceeded to the shop Routine maintenance was performed. I was concerned about the performance of m transmission. My service adviser made some sugg proceeded to the shop Routine maintenance was performed. I was concerned about the performance of m transmission. My service adviser made some suggestions and had some magical task performed. Transmission problem appears to be gone. I'm very pleased with this visit. and the time spent with me to explain the likely cause. More

Took us right in on time, got us out in an reasonable amount of time. amount of time. More

Ty represented well. My concern with this service center is that they always adjust my seat (they never reset to my setting) and headlights (they always turn off auto set My concern with this service center is that they always adjust my seat (they never reset to my setting) and headlights (they always turn off auto set). In addition, each time I have returned from tire rotation my valve caps are missing. More

The staff is friendly and willing to work with you to achieve your desired goals. The results are excellent. achieve your desired goals. The results are excellent. More

My service adviser, Kristie Lynn Weeks, was quite literally an answer to my prayers. Without going into extensive details, my husband of 50 years recently passed away. Getting our cars serviced had literally an answer to my prayers. Without going into extensive details, my husband of 50 years recently passed away. Getting our cars serviced had always been his responsibility so I was quite anxious about this first trip in. Kristie, without knowing any of this still took extra time to address my questions, to set me up with the proper service schedule and even get a nail removed from a tire. I was blessed that day. More