Jenkins Hyundai of Leesburg

Pushy and rude! About a week ago, I began shopping around, pricing various cars at dealerships in the area. I also checked TrueCar and got a price quote from Jenkins About a week ago, I began shopping around, pricing various cars at dealerships in the area. I also checked TrueCar and got a price quote from Jenkins. Knowing full well that my contact info would be shared, I had no issues. The very same day, I received a call from the dealership, but was unable to answer. Within an hour or so, I was getting a call back from the same number, but was still busy and could not answer. At this point, I was already suspecting they were going to be a pushy dealership. When I was able to check my messages, more red flags went up. Two different people had called me from the dealership and, even though they were simply leaving a message, they were giving me the stereotypical car salesman pitch. A day or so later, the process repeated itself: multiple phone calls and messages. Within a matter of a couple days, I had at least 4 calls from the dealer, all with a hard sales pitch. During this time, I was also receiving multiple email messages from the dealership. Despite opting out using the link at the bottom of the message, I still got emails directly from the dealer. Since I could tell these were people I did not want to work with, I decided to send a stern email directly to the dealer. I received a prompt reply that the messages would stop. Now, here I am a couple days beyond my being removed from their messages, I get another message from the dealership with the subject: "One more thing from the Manager." I rolled my eyes and knew this would be gold. Sure enough, the manager was extremely defensive and told me that if I would have contacted them sooner they would have stopped. Key phrase: IF I WOULD HAVE TOLD THEM SOONER. No, that is not okay. First of all, your email was not even necessary. Secondly, I unsubscribed from your emails quite fast. They still came, along with the frequent phone calls. Clearly my first line of defense against your communication didn't work. Bottom line? PUSHY and unnecessarily rude. Lost sale. More

Jenkins Botched Oil Change, Now Major Domino Repairs. Let me start out stating I had been a loyal Jenkins customer since 2007, when I bought my Sonata. I let the Jenkins Hyundai Dealership in Leesburg do Let me start out stating I had been a loyal Jenkins customer since 2007, when I bought my Sonata. I let the Jenkins Hyundai Dealership in Leesburg do all my maintenance , oil changes, warranty repairs, and recall work.My Sonata's milage is only 56000, and has always been well maintained.. I was always told they are the only ones that can properly care for my car. I bought into this, hook, line , and sinker. In October of 2014 on a Friday in the late afternoon I went in for my regular oil change. The Jenkins Service Dept. completed the oil change, and did their multi-point inspection ,and informed me everything was fine and that I would need a new air, and cabin filter soon. I paid my charges and drove home to Inverness 40 miles away. Within days visitors to my home made me aware of fresh puddles of oil on my blacktop driveway. Having never leaked auto fluids on my driveway before and having just been inspected by Jenkins Hyundai earlier that week and given a clean bill of health, I assumed the oil was from a visitor's auto. For days I keep seeing fresh oil puddles , then I realize it's my Sonata. I checked my dipstick and noticed I was very low on oil. Panicked I call the Jenkins Service Dept. I seemed to have caught them off guard, they seem embarrassed when I told them they had recently done my oil change. Their demeanor also changed, they now acted guarded. They actually told me to drive my car that was now leaking ,and low on oil 40 miles to their dealership so they could look at it. A few days later I TOWED my Sonata at my expense 40 miles back to their dealership. They looked at it and informed me, that my oil pan drain plug was not screwed in properly.They screwed it in added oil ,and told me I was good to go.No apology at all. I had also now noticed oil on my alternator, and actually brought this issue to their attention myself. why they did not notice this, I don't know .Aren't they the mechanics?. Twenty minutes later I was told my front valve cover gasket was now leaking also. Mind you days earlier they had inspected my car and I had no leaks. After their botched oil change I now had two. I then pay Jenkins to replace my valve cover gasket which by the way they had just replaced two and a half years prior. Wonderful, this is starting to cost me real money. I pay and drive home. Guess what? I keep seeing dripping oil for weeks under my car, and make multiple return visits to their Service Dept .At first I am told the drips are from residual oil from my previous leaks.This went on for weeks. Finally I get the news that my air conditioner compressor was now leaking oil also. This is a costly MAJOR repair. Jenkins informed me I would be responsible for this cost also. They swear that none of these issues are connected. But...a few weeks earlier they had given my car a clean bill of health, and after their botched oil change, I am now needing major costly repairs done on my Sonata. I was not born yesterday, this is too much of a coincidence for me. Jenkins Hyundai of Leesburg has refused to take responsibility for anything. They did however offer to do the repairs I now needed , but I would be responsible for ALL COST. To this day I am out well over $1100.00 for towing charges, a new gasket, and new AC unit. And who knows what damage running my car low on oil did. I could spit nails at these guys. An interesting note.... Tom , my service advisor told me the Hyundai Service Dept. survey I filled out a few days after my botched oil change, where I told Hyundai of all my issues, reflected badly on him.I assume I embarrassed someone there.On a visit to their service Dept. a few weeks later my AC unit compressor was suddenly found to be leaking oil. I just think this timing is very unusual. More

Nothing like a HYUNDAI--This is my second one purchased !! From Start to Finish David Thibeault did a outstanding job !! David has called to make sure everything is OK several times-that is customer service. From Start to Finish David Thibeault did a outstanding job !! David has called to make sure everything is OK several times-that is customer service. Thank You David !!!! More

My Nightmare Experience You say in your email: "Hopefully, I have lived up to my promise which was to deliver you with a simple, honest, and hassle free vehicle purchase expe You say in your email: "Hopefully, I have lived up to my promise which was to deliver you with a simple, honest, and hassle free vehicle purchase experience." You did not. In fact your people did the exact opposite. My purchase experience with you (2nd time) was a nightmare. Negotiation on price was done under undue pressure and hassle. There was deceptive (if not dishonest) and outrageous pricing on your "Auto Group" sticker and your " Buyer's Order, Agreement & Vehicle Information Form" is designed to confuse and deceive the customer. I defy any customer who is prepared to purchase a vehicle while also having to deal with your pressure cooker sales tactics, to fully comprehend the detail costs associated with the transaction. Your business manager, Kris Wardrop, is another story. I was prepared to lease the car rather than purchase it, Unfortunately, after taking the numbers home to review more closely, I discovered that Mr. Wardrop was deceptive in adding $2,500 in mostly unexplained additional costs to my already negotiated price. I decided to purchase the car outright rather than deal any further with Jenkins deceptive Leasing Program. I have already discussed a good deal of the above with Scott Rosenfeld, but would be more than willing to discuss further at your convenience. More

Good thing they didnt check my blood pressure when i left Met with a nice guy we talked about the car i wanted, price .finance .. no problem...i understand sales man cant give prices only the manager can...so Met with a nice guy we talked about the car i wanted, price .finance .. no problem...i understand sales man cant give prices only the manager can...so after a couple of trips to the manager he comes back with a price i thought was high..he then sends over a sales manager...bad move...he sits down and starts asking about financing ..i ask if he talked to the salesman he says he dont need to talk to him he just needs to talk to me...so first question? are we gonna finance...second question? how much i was gonna finance..im banging my head against the wall by now the prob was the price....third question do i want to pay cash or finance.....at this point i thank him and i leave......3 questions about financing while the prob was the price...i felt bad for the salesman ....he came out to say he was sorry for the bad experience .and wanted me to go back in to talk price..i was done......blood pressure spiking ....all i wanted was their best price no games ...oh buy the way i was ready to buy and told them that More

Buyers beware it pays to shop around I re-visited this dealership in April to get an idea of how much my current Hyundai was worth. At that time I received a quote on a new one. When I wa I re-visited this dealership in April to get an idea of how much my current Hyundai was worth. At that time I received a quote on a new one. When I was ready to buy I went back and spoke with a second sales rep since the first rep wasn't available. He asked what the first quote amount was but I was not sure. I test drove and got a new quote and was told it was the bottom line price. They were offering a $1900 incentive for father's day but offered me (a return buyer) $1250. When I got home and located the first quote it was $2000 less than the new quote. I contacted Ocala Hyundai online. Carolyn Davis responded online. I told her what I wanted and she sent me a quote almost immediately. I was happy with the price and arranged to pick up the car the following Saturday. Their price was almost $1500 less than the "bottom line" price at Leesburg! I could understand a couple hundred difference that was substantial More

Unhappy Hyundai Tucson V6 Silver 2006 VIN KM8JN12D26U285700 May 13, 2014 – odometer 68,628. Brake pedal went all the way to the floor. May 13, 2014 – brak Hyundai Tucson V6 Silver 2006 VIN KM8JN12D26U285700 May 13, 2014 – odometer 68,628. Brake pedal went all the way to the floor. May 13, 2014 – brakes were bled May 14, 2014 – Took car to Jenkins Hyundai of Leesburg. Technician said he could not duplicate problem. Luke Platt, Senior Service Advisor said, “There is nothing wrong with the car.” He also stated, “It is normal for the brake pedal to go all the way down to the floor when constant pressure is applied.” I disagreed. I drove the car away. May 21, 2014 – The problem appeared again. Brake pedal went all the way to floor, but only when the car was running. May 22, 2014 – Returned the vehicle to Jenkins. A technician stepped on the brakes with the engine off. Pressure remained constant. The vehicle was started. The brake pedal went all the way to the floor. I left the vehicle at Jenkins. May 23, 2014 – I called Jenkins. Luke Platt said, “There is nothing wrong with your brakes.” I went to Jenkins to pick up car. I decided the car was unsafe. I spoke with the Service Manager. I left very unhappy. The Service Manager did come out to the car as I was leaving and said that the brakes system had been flushed and refilled. He indicated that one of the bleeder screws was loose and that let air into the lines. I drove the car away. I pressed on the brake pedal with the car running and the brake pedal went all the way to the floorboard. I went to Above Automotive in Leesburg. The mechanic said that it is not normal for a brake pedal to go all the way to the floor. I believe Jenkins Hyundai of Leesburg put myself and my wife in danger by not repairing the vehicle. The Service Advisors stated that they couldn’t just throw parts at the car to fix it and still claimed that the problem did not manifest itself to the technicians. I contacted Fidelity Warranty Services. They stated that the warranty would be good with an independent garage. I parked the car and will have Above Automotive fix it on Wednesday May 28, 2014. More

Terrible experience I was just wanting a lease quote and they were so pushy I decided to leave and then my car keys came up missing from the guy who test drove my car. Af I was just wanting a lease quote and they were so pushy I decided to leave and then my car keys came up missing from the guy who test drove my car. After three hours I was finally able to leave and went to Orlando Hyundai and was in and out ion 45 minutes. I also get my service done in Orlando, I was told "off the record" if you don't buy from the Leesburg store and bring a car you purchased elsewhere they'll sabotage your car in the shop. More

This is the second Hyundai I have purchased from Jenkins Hyundai and from Dave Thibeault. Dave is friendly and knowlegable about the products. I learned to trust him when it comes to straight talk and get Hyundai and from Dave Thibeault. Dave is friendly and knowlegable about the products. I learned to trust him when it comes to straight talk and getting me what I want at a great price. I would recommend him highly. I recommended him to a neighbor and they were very pleased. More

BUYER BEWARE. The salesperson, Wesner, was great to deal with. The buying experience went rapidly downhill after that. The negative started when we asked for the price of a used car and all the typical "c with. The buying experience went rapidly downhill after that. The negative started when we asked for the price of a used car and all the typical "cheesy/sleezy used car" tactics began with Chuck. They wanted to heavily discount a new car which is fine if that is what we really wanted but originally misquoted the sales price of the used car as what we perceived a a tactic to get us to buy a new car. If you saw the expose on TV about shady used car dealership tactics then you saw some of the non-consumer friendly pricing and advertising tactics used here. I much prefer to deal with businesses who are honest and upfront. This dealer wants significantly more for their used cars so rather than biting the bullet and listing the real price, they trick the consumer. They assume that people will not show up at their dealership to look at their used cars if they reflect the real price. How about being honest and giving a better deal to consumers instead of being shady and greedy? How many people doing a quick search for cars really notice the asterisk next to the price? So the fake online price listed is a small amount higher than other similar used cars elsewhere but that seemed fine at a glance. However, upon reading the fine print next to the infamous "asterisk", one sees that you must also add $3000 to the price. Wow. That is a lot. Oh wait, that is not all. They advertise their used car is "certified", Carfax says it is certified, their sticker says it is certified. But it is not really certified. They did an inspection but that is it. The little footnote says you have to pay for the certification. Add another $1000 to your fake price so now we are $4,000 above their posted price and you still need to add dealer fees, tax, etc. If you think you will be able to negotiate, forget about it. They would not budge on the price so expect to pay over market if you really love the car. And if you have a trade, expect to get another rude awakening. They have an area on their website where you can get a quote on your trade value. It is a range of prices and there is a note "ask the dealer about how you can get full trade in value". The dealer will not give full trade in value or even come close despite having a trade that has low mileage is in great condition and has every option imaginable on it. Do not tell them about any personal experiences you may be going through which are steering your car trade and/or purchase because they will use against you also. These vultures just see "easy target" or "sucker" written all over you. It is strange that they do all of this dance upfront and then do not tell the interest rate or payment until after you signed all the papers. Seems backwards compared to other dealers where all the negotiation and finance issues are ironed out upfront in a more straightforward fashion, if there is such a thing as "straightforward" in car sales. After all is said and done, the used car purchase was not a good deal, the trade was not a good deal. I wanted to walk, and should have, but due to special circumstances we didn't. I definitely have consumer dissonance. Sure hope that the service department experiences aren't as shady and as the sales experience was. We didn't research the dealer before this so we are not sure what will be forthcoming but we hope it is not dishonesty and a bad experience like the purchase was. This is our first exposure to Hyundai and our impression is definitely not off to a good start. The only thing good was the friendly sales person Wesner. More