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Jenkins Hyundai of Jacksonville - Service Center
Jacksonville, FL
64 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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64 Reviews of Jenkins Hyundai of Jacksonville - Service Center
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January 11, 2020
Great Experience Pat was my Service Dealer and she did a great job. Everything went smooth. The waiting area was clean and everyone was very respectable and helpful. Pat was my Service Dealer and she did a great job. Everything went smooth. The waiting area was clean and everyone was very respectable and helpful. More
by nevadavis
Employees Worked With
The only person that I worked with was Pat.
October 03, 2019
Service Sharon is amazing ... absolutely one of the best customer service experiences I have ever had !!Sharon is amazing ... absolutely one of the best custo Sharon is amazing ... absolutely one of the best customer service experiences I have ever had !!Sharon is amazing ... absolutely one of the best customer service experiences I have ever had !!Sharon is amazing ... absolutely one of the best customer service experiences I have ever had !!Sharon is amazing ... absolutely one of the best customer service experiences I have ever had !! More
by david
Employees Worked With
Sharon Norman
September 28, 2019
Poor Customer Service On August 15th I was caught in a flash flood while driving and my engine seized and needed to be replaced. I had the car towed to the Hyundai dealersh On August 15th I was caught in a flash flood while driving and my engine seized and needed to be replaced. I had the car towed to the Hyundai dealership close to me because I believed they would be the most trustworthy and I would receive the best customer service given that my car was just over a year old and my family has purchases or leased 5 Hyundai’s over the past several years. This assumption very quickly proved to be false. It is now September 28 and I still don’t have a car. Good luck getting a straight answer from anyone you speak to, if you can even get a phone call or email returned. One day I was told that due to the terms of my lease I would require a brand-new engine, several weeks later I was told that no, a re-manufactured engine was fine and would meet the lease terms no problem. Then I was told the re-manufactured engines were readily available and they were ordering it for me that very day because they just got approval from my insurance company and they would be expediting shipping, only to be told the following week by the service guy that he personally ordered the re-manufactured engine a long time ago and was on back order and that was why it wasn’t yet finished. My insurance claims adjuster couldn't even figure out the story and said that he wouldn't recommend this dealership to any of his customers. No matter who you speak to, you will get a completely different story. The only conclusion I can come to is that they are either extremely disorganized and lack communication, or someone is not being truthful and trying to cover up a mistake. Neither option is a good one. The final nail in the coffin was when they refused to provide a loaner car given that it is now going on 6 weeks, my insurance rental benefits have expired, and I am now incurring rental costs that will not be reimbursed. In fact, I was told by the service manager not to worry because my insurance company would cover additional days over my policy terms (I’ve spoken to the insurance company, and no, they don’t do this.) Not only have they lost the confidence and business of a family of 5 Hyundai cars, but they now have a disgruntled customer. Please do not underestimate quality customer service. More
by Jeanine
Employees Worked With
Ronnie Tayor
September 05, 2019
Auto Service Jenkins Hyundai is an outstanding dealership. The service department is excellent!! They were able to fix my car. It only took about two hours to addr Jenkins Hyundai is an outstanding dealership. The service department is excellent!! They were able to fix my car. It only took about two hours to address the issues. Jack L More
by Jack L
Employees Worked With
Sharon Norman
August 17, 2019
Great customer service Ronnie provided us with a great customer experience. Very friendly and professional. Would highly recommend Jenkins service department for any of yo Ronnie provided us with a great customer experience. Very friendly and professional. Would highly recommend Jenkins service department for any of your maintenance needs! Also, their prices were surprisingly low. More
by Nedresky
Employees Worked With
Ronnie Tayor
July 30, 2019
Great customer focus Butch Ferrizzi is an amazing service manager ! He takes care of you like your his family !! The service team members Sharon and Ronnie also go to grea Butch Ferrizzi is an amazing service manager ! He takes care of you like your his family !! The service team members Sharon and Ronnie also go to great lengths to make sure you have a great service experience and get everything you need ! More
by Levans1
Employees Worked With
Butch Ferizzi, Sharon Norman, Ronnie Tayor
July 18, 2019
Great Service It's quite unnerving when your car has issues while you are on vacation. We are from the Fort Mill, SC area just outside Charlotte, NC and were trave It's quite unnerving when your car has issues while you are on vacation. We are from the Fort Mill, SC area just outside Charlotte, NC and were traveling to Amelia Island for vacation with family. Halfway to Florida the air conditioner went out on my 2007 Hyundai Sonata. We continued in the 96 degree heat to meet our family and were totally drained by the time we reached Amelia Island. First thing Monday morning we began the search for the closest Hyundai dealer to our area. I called Jenkins and made an appointment for early Tuesday morning (the earlier the better so we did not have to travel in the heat)! We arrived and were greeted by Ronnie Taylor and the customer service started. He offered their shuttle service but I explained we were from out of town so I asked about an enclosed mall in the area so we did not have to sit at the dealership for 3+ hours. Ronnie arranged for Martin to take us to a mall while we waited. Martin also gave us superb service and was very personable and friendly as he shuttled us back and forth during the day. Jenkins did not have the part we needed so we were given a loaner car to get us back the the vacation rental. Ronnie called when the car was finished and arranged for us to pick my car up. When we arrived we again were treated in a professional and friendly manner. I am so glad I found Jenkins Hyundai as they were able to take a nightmare situation and make it a pleasant experience. If I lived in the area you would have my business, but since I live in SC I am giving you the highest 5 star rating! More
by Ameliavacationer
Employees Worked With
Martin was our shuttle driver and an excellent represenative for Jenkins Hyundai!, Ronnie Tayor
March 28, 2019
bad Made good After my first visit I was very unhappy. I wrote an unflattering review including not recommending Jenkins in full details of what happened. Within a After my first visit I was very unhappy. I wrote an unflattering review including not recommending Jenkins in full details of what happened. Within a few days I was invited by the manager to come in to discuss it. Mr. Chris Layton bent over more than backwards to make all right with me . He fixed everything, then went on to get it even better. I left there very happy and completely satisfied. I have already shared this experience with many of my friends, family and even strangers. I have dealt with four other Hyundai dealers in Jax as this is our fifth Hyundai and will never go anywhere except Jenkins. I plan to shop nowhere else with what’s left of my time on earth and will guide all I know to do the same. Also, my original salesman, Mr. Jones, was very professional. Thank you for giving me this opportunity to make things right for you. Mrs. Nancy Baker More
by Mrs. Baker
Employees Worked With
CHRIS LAYTON, Brittany Babb, Greg Jones, Sharon Norman, Ronnie Tayor
February 28, 2019
100% great service Went in talked about maximum pay and Keith found the right car for me. Got the car the next day Keith powell have great service and nice customer Went in talked about maximum pay and Keith found the right car for me. Got the car the next day Keith powell have great service and nice customer More
by Tete_85
Employees Worked With
Keith Powell
February 24, 2019
2014 Equus Working with Sharon was a great, she kept my wife updated on her car all the step of the way. Thanks so much for your help Sharon. From the Adams Fami Working with Sharon was a great, she kept my wife updated on her car all the step of the way. Thanks so much for your help Sharon. From the Adams Family.( Eric & Monica) More
by shortdogeric
Employees Worked With
Sharon Norman
