Jenkins Hyundai of Jacksonville

The staff was very friendly and the waiting room was amazing with refreshments and even a food stand the service was very quick and efficient! amazing with refreshments and even a food stand the service was very quick and efficient! More

They service my vehicle on the last minute which was greatly appreciate. They performed a recall fix. greatly appreciate. They performed a recall fix. More

OB Oberto is an exceptional salesman and an asset to Jenkins. He took great care of us while purchasing our car. Would recommend him strongly. Company needs to work on its warrantee wording on CARFAX an Jenkins. He took great care of us while purchasing our car. Would recommend him strongly. Company needs to work on its warrantee wording on CARFAX and on the website as far as what "Certified" actually covers. But, OB was wonderful. More

Never will I go back! ! I don’t recommend anyone going here save yourself the time and go anywhere else. I have been going to this dealership since 16AUG for the same issue ! I don’t recommend anyone going here save yourself the time and go anywhere else. I have been going to this dealership since 16AUG for the same issue. My Genesis keeps shutting off which is a pretty big deal. I took it in on the 16AUG was told it was a censor drove it back home a few days later it started again. Took it back and the code couldn’t be recreated so I went back home. I then decided to start recording my car when I would start it or when I felt it start to shake really bad until I caught it on video. I took it back once again and they ended up keeping my car for 5-6weeks and was told it was the transmission and they fixed it. I pick it up get home and the next morning I wake up for work and the car dies again while pulling out of my driveway. I call them back again and let them know and was given the run around so I decided to reach out to genesis corporate. I received a call back from corporate today and was told there’s no record of the transmission or anything ever being worked on and that a tech was never notified of this issue. I call back the dealership and speak with the service manager just to experience the worst customer service I have ever witnessed. He was rude very defensive disrespectful and would not stop interrupting me. He told me that I don’t have to do business with them and can take my car to any other genesis dealership and let them work on it. So if that’s what they want then I will never do business there again. I had missed 4 days of work because of this dealership not actually fixing the car and telling me the car was ready for pick up once just to get there and it hadn’t even been touched by a mechanic after 27 days of sitting in their lot. The car now shuts off atleast once everyday. More

Ethan was professional and knowledgable of the car that we were test driving. Pleasant experience until negotiation time. we were test driving. Pleasant experience until negotiation time. More

Big Dave, was very professional, and very polite, wasn't able to find what I needed. But , I will come back as soon as they have what I need. He has kept me informed. Thank yiu big dave, able to find what I needed. But , I will come back as soon as they have what I need. He has kept me informed. Thank yiu big dave, More

Great service writer and serviice. I’ll be back again for service and title dnd.friendly people I’ll be back again for service and title dnd.friendly people More

David Mitchell made purchasing our new 2023 Hyundai Tucsan extremely pleasurable. Hie was so patient and understanding of our needs. Thank you David and hope to see you in 5 years when we purchase our Tucsan extremely pleasurable. Hie was so patient and understanding of our needs. Thank you David and hope to see you in 5 years when we purchase our next vehicle. More

They don't keep any of their promises, all they do is stall, business shouldn't be like this stall, business shouldn't be like this More

Had service done on my 2017 Tuscan - Tucker Darnell took great care of me! from drop off thru pick up the communication was awesome and great experience overall - will definitely take my vehicle back there great care of me! from drop off thru pick up the communication was awesome and great experience overall - will definitely take my vehicle back there when needed! Only opportunity to improve would have been for them to remove the paper and plastic seat coverings used during service before I picked the vehicle up More