Jenkins Hyundai of Jacksonville

I would rate a 0 if I had the ability to. Brought my Ioniq 5 in because it stopped charging after a recall update. They said it was me and to upgrade my system at home. I did. Still didn't ch Brought my Ioniq 5 in because it stopped charging after a recall update. They said it was me and to upgrade my system at home. I did. Still didn't charge. Took it in again for a week - they said that I needed a charge point charger at home installed by an electrician. I did. Still didn't change. Chargepoint service told me it was the car. Took it back. They couldn't replicate the problem because they did not have a level 2 charger and refused to use the dealer provided charger. Told me to just go use their supercharger - which works, but its a pain to use that one and there's only 1 public one in the entire city. Even though Level 1, level 2, and Tesla chargers with adapter - all worked fine for 3 years, I was to accept that they just aren't an option for me anymore. I said it made the car worthless. How could I sell it to anyone when it couldn't charge. So they asked me to check multiple chargers and document it. I did. It's been in again now - for 3 weeks - still there- They finally tried to charge it on March 1st with the basic dealer provided charger after I begged them to try it-- it blew the fuses to half of their shop!! Instead of realizing the car had a problem- they said they had to order a new charger and would not check it at a level 2 charger until they received the new charger- which took 5 days. But that was Friday and it's Wednesday night. The car hasn't moved since March 2. Bottom line - I'm still waiting. And they don't have a loaner for me - just too busy. I would never use Jenkins again after them ignoring the problem multiple times. They could probably reinstall the update and I would be fine - but all I've gotten is a runaround. And this is with an 8 year warranty. What good is it when I have just 15,000 miles but their answer is that I have 1 public supercharger that I can use 10 miles away from home and no others in at least a 50 mile radius?? Warranty not honored, Issues ignored, technicians doing nothing and service advisers who blame the customer for the problem. No, I could not recommend them. More

The fastest car purchase ever! Usually takes hours but Malu got me the best deal in the shortest time. I got almost everything I wanted. Usually takes hours but Malu got me the best deal in the shortest time. I got almost everything I wanted. More

Amazing service and great experience with the seller Malu. I would give her 1,000 out of 5 stars No tricks or hidden fees. Fast and smooth process. Highly recommended. Malu. I would give her 1,000 out of 5 stars No tricks or hidden fees. Fast and smooth process. Highly recommended. More

I don't think these guys at the service department know how to work on Hyundai N performance cars. I brought my car in for a simple CEL p2118 code. They charged me $250 to clean out the throttle body, whic how to work on Hyundai N performance cars. I brought my car in for a simple CEL p2118 code. They charged me $250 to clean out the throttle body, which did not fix the issue. Meanwhile, they found a transmission pan gasket leak, and ended breaking the transmission pan replacing it. They ordered a new pan, and then also messed up the transmission fluid flush procedure... My car went full limp mode due to low transmission fluid. Probably my tranny overheating. It's been 2 weeks and I've been driving a loaner at least, but you would expect better service from the techs. My service advisor has been great though.. but I don't think the techs know what they are doing. I've taken the car back 3 times in the span of 2 weeks. Beware! More

Dennovan provided my daughter and me with exceptional service in purchasing a new vehicle. I highly recommend Jenkins Hyundai Dealership and Salesman Dennovan Commons service in purchasing a new vehicle. I highly recommend Jenkins Hyundai Dealership and Salesman Dennovan Commons More

Sean and his manager John were very friendly and actually listened to me during negotiations and made the buying process easy instead of playing the back and forth game and wasting my time. listened to me during negotiations and made the buying process easy instead of playing the back and forth game and wasting my time. More

Dennovan was our Hyundai Specialist, and let me just say that he made the whole experience an amazing one! He was so attentive as he worked with both my daughter and me on the purchase of her new vehicle ! that he made the whole experience an amazing one! He was so attentive as he worked with both my daughter and me on the purchase of her new vehicle ! The entire staff at Jenkins Hyuandi was so pleasant and helpful and made us feel so welcome. I would highly recommend them and will be purchasing from them again in the near future! More

Saleswoman Aloha was great, got right to the deal without all the games. Finance manager was straightforward and did not make me go through upsell attempts when I indicated I only wanted the car, no extra wa all the games. Finance manager was straightforward and did not make me go through upsell attempts when I indicated I only wanted the car, no extra warranty etc. More

Salesperson Sean was excellent. THe went way beyond most salespeople. ook a week to get the car. Everything else was perfect THe went way beyond most salespeople. ook a week to get the car. Everything else was perfect More