Jenkins Honda of Leesburg - Service Center

While my my experience with the Honda brand was less than pleasant and has totally turned me off from ever purchasing a Honda again, the service department was very helpful. I actually hate taking my vehicl pleasant and has totally turned me off from ever purchasing a Honda again, the service department was very helpful. I actually hate taking my vehicles to a dealership, the cost and prices are outrageous and I expressed these feelings when I had to drop my 2013 Honda Pilot off at the dealership. Dave and the team were very sympathetic and understanding of my feelings. So when I was told of the repair cost of $4500 I felt that fears of dealerships was validated. BUT Dave explained that the problem was due to a design flaw and a known issue with that particular engine and suggested I contact Honda USA directly. After contacting Honda, they referred me back to the dealership and the service manager. I explained what Honda had told me, which was to have the service manager reach out to the Honda Factory Reb for Florida to inquire about assistance in the repair cost. Dave took the information and ran with it. He called me a few days later and said that Honda had approved to cover 70% of the repair cost which brought my costs to about $1400. While I don't like having to pay a $1400 repair cost for Honda's defective design, I was greatly appreciative to Dave for fighting for the assistance I got. I am still turned off by the Honda brand, but I am less turned off by dealership service departments, or at least this one service department, I actually felt that Dave was fighting for me and did what he had to to make an unpleasant situation less unpleasant. I am very grateful to the work and effort that Dave and the service department did on my behalf. While I can't give the Honda brand 5 stars I can definitely give the Jenkins Honda service department 5 stars. Great job for listening, understanding and fighting for the small guy. More

Chris was very professional and friendly. He kept me well informed of the progress of the service on my vehicle. The ladies at the cashier were also wonderful. informed of the progress of the service on my vehicle. The ladies at the cashier were also wonderful. More

I drove from Clermont to Leesburg as the local Honda dealer is unreachable by phone. Jenkins Honda promptly answered their phone and I was able to get in right away for an oil change and tire rotation. dealer is unreachable by phone. Jenkins Honda promptly answered their phone and I was able to get in right away for an oil change and tire rotation. The people were very friendly and their facility is very comfortable for when one is waiting for the service to be completed. I was in and out in about an hour. I'll be back! More

No comments. Job completed as requested. Price was acceptable. In I n in in in in in in in in in in in in in acceptable. In I n in in in in in in in in in in in in in More

Service staff responded very well to make sure that my concerns were satisficed. They were able to make sure that I didn't have to make a second trip to get everything done. concerns were satisficed. They were able to make sure that I didn't have to make a second trip to get everything done. More

First visit to this dealership for a headlight bulb replacement. I had booked a 1pm time online but arrived early. They were able to get me in early and had the work done in a short time. They seeme replacement. I had booked a 1pm time online but arrived early. They were able to get me in early and had the work done in a short time. They seemed well staffed and everyone was friendly. More

This was my first time using tHe dealership for service Very friendly, clean and professional. My only complaint is the time needed to do s simple service. Only because I hate waiting in a dealership Very friendly, clean and professional. My only complaint is the time needed to do s simple service. Only because I hate waiting in a dealership More

Everything was great. I only came foran oil change, but my advisor, Chris made sure that knew and understood the other things I needed for my car care and I appreciate that. my advisor, Chris made sure that knew and understood the other things I needed for my car care and I appreciate that. More

My service advisor was great and the routine service on my vehicle was completed in a timely manner and my advisor explained what was completed and all the other items that were checked. My car was washed my vehicle was completed in a timely manner and my advisor explained what was completed and all the other items that were checked. My car was washed and very clean! More

I have always been very happy with my service at Jenkins for both of my vehicles, Matter of fact I will be bringing in my second vehicle on Tuesday. for both of my vehicles, Matter of fact I will be bringing in my second vehicle on Tuesday. More