Jenkins Honda of Leesburg - Service Center

Missfiring engine Odyssey 2012 I was spending the winter in the Leesburg Fl. area. My 2012 Odyssey started idle and run very roughly .I.drove to Jenkins dealership and the van sud I was spending the winter in the Leesburg Fl. area. My 2012 Odyssey started idle and run very roughly .I.drove to Jenkins dealership and the van suddenly was running as well as day I took delivery. Staci Farese had one of the service men drive it and everything was working well. Staci told me to return when the problem happened again. No charge for their time to look at my van !!!! Ten days later the van was acting up again, went directly to the dealership. Staci remembered me from my first visit.She took my van into the service area, so it could be looked at. My van needed some serious engine work. The mileage was 103,191 miles. Staci was able to cover all the necessary repairs needed under a Honda Performance Bulletin. Repairs costing at least $ 2,500.00, I'm extremely happy that Staci remembered this program, who does things like this. Staci and Jenkins Honda does !!! A loaner car suddenly appeared out of nowhere and I was on my way. Staci kept me updated with my van and it was ready before they promised. My overall experience with Staci and Jenkins Honda was just fantastic. If you are looking for a dealer and a staff that cares about their customers, don't look any further then here. I wish my dealer in Pittsburgh cared as much about customer care and service. Staci , you truly a great asset to this dealership. Thank you for all you did !!!! Tom C. More

Honda of Leesburg was much better Since the change to Jenkins they are unorganized, rude and extremely inefficient. I had an oil change with appointment and car was ready for 20 minute Since the change to Jenkins they are unorganized, rude and extremely inefficient. I had an oil change with appointment and car was ready for 20 minutes before I could even cash out. Was at dealership 1.5 hours. Old employees are no longer here that knew what they were doing. Highly disappointed. More

Unwilling service department. I was at Jenkins Honda on Monday June 13, 2016 to see about possibly getting some service done to my new Honda HRV. I was going on a driving vacation, I was at Jenkins Honda on Monday June 13, 2016 to see about possibly getting some service done to my new Honda HRV. I was going on a driving vacation, have had the vehicle for almost five months, and have 4100 miles on it. I wanted to have the tire pressure, nitrogen filled, checked along with a tire rotation and oil change. A thin service manager, right side of door when you walk into service was where his desk was, answered some of my questions. He first told me all the fluids and tire pressure were checked at the 1000 mile complimentary service check, I informed him my car was never in for a 1000 mile service check because I had inquired about that when I bought the car and was told no service necessary until the first oil change at about 6500 miles or when the dash light said it was necessary. Well right there is the same service department telling a customer two different things. So when I told him the vehicle never had a 1000 mile check up he then began to tell me no service was necessary. I told him he just told me two different things. First was a 1000 mile complimentary service should have been done, then he said no service was necessary. In the time we were debating what I wanted checked could have been done and completed. Finally he agreed to do it. I just wish there was another Honda dealership around since I have purchased a prepaid oil change/tire rotation program and will have to go back to Jenkins Honda. I definitely give their service department a 'D' for attitude and really would have a difficult time recommending that dealership for vehicle purchase secondary to the bad test that service 'manager'/'writer" left in my mouth. Not the way to treat people who purchased vehicles from their dealership. I wish I would have gotten the person's, I cannot call him a gentleman, name so I could contact the fealership. He looked to be in his 40's, thin, receding hairline and to the right side of the door as you walk into service. More

Revie Very nice sales person that helped us with the navigation system on our new CRV. His name is Bill Gleason. Our sales person was no longer working at Very nice sales person that helped us with the navigation system on our new CRV. His name is Bill Gleason. Our sales person was no longer working at the dealership and he was very gracious in working with us. More

So easy to do business with! We went in for a simple oil change and we were looking around the show room at a new CRV. Bill Gleason asked us if we'd like to go for a test drive. We went in for a simple oil change and we were looking around the show room at a new CRV. Bill Gleason asked us if we'd like to go for a test drive. Big mistake 10 minutes in the new touring model and we were in heaven! We loved our 2010 but with all the new features we were sold on the new model! We went back to work out the numbers and were very pleased how easy everything was. Everyone was so friendly and welcoming. We will definitely tell our neighbors how nice it was working with everyone! Even finance went smoothly!! More

Only needed an oil change I visited Jenkins Honda to request an oil change and rotate the tires as I would be going on a long trip. Talked to Erik the service tech and he advis I visited Jenkins Honda to request an oil change and rotate the tires as I would be going on a long trip. Talked to Erik the service tech and he advised that it wouldn't take very long and to have a seat in the waiting room and help yourself to some coffee and donuts. I decided to pass that offer up and wanted to look at the new cars that were in the showroom. I was greeted by a salesman named Bill Gleason and he wanted to know why I was coming in, told him the reason and that I was planning a long trip, he said "Wouldn't it be nice to drive a new car to Texas?" Bill Gleason was very professional and asked me questions about my previous car and wanted to know if I wanted to take a test ride in a new Honda CR-V and I couldn't pass up that offer. He showed me several colors, but I wanted to see the dark gray one. He explained all the features in the vehicle and I liked the option of the eco boost and the Bluetooth which I never had one in my car that was getting the oil change. I must say that Bill Gleason is a great salesperson and knows his stuff about Honda vehicles and leasing benefits versus financing options. I felt very comfortable being at this place of business and everyone was very understanding and pleasant to talk to. I would definitely recommend this place of business to my friends that would like to buy or lease a car from this dealership. Oh from having an oil change on my 2011 CR-V I drove out with a new 2016 leased CR-V the one I took for a test ride thanks to Bill Gleason!!!! More

Service Department We had service on our vehicle for a chewed up wire. The service was extremely slow. We never recieved our wash or vacuum. The cashier left us standing We had service on our vehicle for a chewed up wire. The service was extremely slow. We never recieved our wash or vacuum. The cashier left us standing in line to checkout for 15 mins while answering phone calls. I would not recommend this place for service. More