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Jenkins Ford Lincoln of Crystal River

Crystal River, FL

4.7
1,307 Reviews
Jenkins Ford Lincoln of Crytal River, Florida is proud to be an automotive leader in our community. Jenkins Ford Lincoln of Crystal River has maintained our commitment to our customers. We will always make an effort to offer a wide selection of vehicles and have a knowledgeable staff to help make your purchase quick, comfortable and enjoyable. Whether you are in the market for a new Ford or a full range of pre-owned vehicles including certified pre-owned Fords we have you covered. If you have financing needs we have a finance department dedicated to provide assistance to the customer regardless of their personal credit.
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2440 US-19

Crystal River, FL

34428

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Showing 1,307 reviews

December 01, 2022

Service department is very professional and courteous. Kept me informed of service times throughout the process and the wait was pleasant with snacks and drinks in the waiting room. By the way, the rest More

by TOMASUE5377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Malec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Jenkins Ford Lincoln of Crystal River responded

We appreciate you sharing your experience with us. Thank you for your 5-star rating!

December 01, 2022

Service is much better than sales. I really had hoped that sales would have made our deal worked but no. Had to go to Ocala. Service is 5 star though if you have time. More

by Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Bidlack
4.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Fennelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Houser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Malec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Morlas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Riggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stanley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Demi Wightman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Jenkins Ford Lincoln of Crystal River responded

Thank you so much for taking the time to let us know how we did! We appreciate your honest review. We are working and growing every day. If you would like to speak with me about your experience, I would love to hear about it. Thank you, Bruce Azevedo General Sales Manager (352) 795-7371

December 01, 2022

Great Service! Everyone was very helpful and friendly. A+ A+ A+ A+ A+ A+ A+ More

by MCGLYNNAGAIN22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Houser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Malec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Riggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Demi Wightman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Jenkins Ford Lincoln of Crystal River responded

Thank you for taking the time to share your experience with us!

December 01, 2022

Every time I go in here for an oil change you all come back with a laundry list of additional services you think I need trying up sell me on crap I don't need. Last time I was told I needed a battery was More

by MARK.BULLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Malec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Jenkins Ford Lincoln of Crystal River responded

I do apologize for your experience. The services that you mention are recommended services. It is the service advisor's job to make you aware of the recommended services at your current milage. But we are learning and growing every day and we are always working on making customer's experience better. I will be speaking with my advisors about this comment. We do appreciate your honest response and will strive to do better. If you would like to speak about your experience, please do not hesitate to call me at the dealership anytime. Thank you, Brent Moore Service Manager 352-795-7371

Dec 14, 2022 -

MARK.BULLE responded

A new battery when its not required should not be recommended. The transmission fluid and coolant had been flushed an changed the last time I got tires roughly 35,000 miles ago. Even I can look at the color of the both those fluids and tell if its old and likely needing replaced. I never even mentioned in my initial review about the undercarriage rattle. I asked the service writer since you had the truck up on the list to check and see if you can see why I have a loud rattle when dropping the truck into drive. Figuring it being an Ohio truck and almost 12 years old rust had probably taken over something. Well I got the truck back from the oil change still a loud rattle. Took it to a local mechanic in Dunellen, they put it up on the rack and instantly saw there was a rusted exhaust clamp that broke. In and out of the local shop in 30 minutes and fixed for $70 and on my way home.

November 30, 2022

Great to work with, knowledgeable, helpful. Got my vehicle in and out quickly and as promised. More

by TIM.CHEEVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Houser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Jenkins Ford Lincoln of Crystal River responded

We are delighted to hear our team provided you with great customer service!

November 29, 2022

These guys are great. Professional and courteous. I will always bring my car there. You get what you pay for. More

by JOHNLELLA1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Houser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Malec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Jenkins Ford Lincoln of Crystal River responded

Thank you for taking the time to give us your 5-star rating!

November 29, 2022

Basic service they are nice but they have a poor track record with me for diagnosing my vehicles. They have cost me a lot of money due to failed diagnosis. More

by MICHAEL.ARGUELLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Malec
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Jenkins Ford Lincoln of Crystal River responded

I am sorry to hear you haven't had a good experience with us in the past. If you have any questions or concerns you would like to talk about, you can call me at the dealership anytime. Thank you, Brent Moore Service Manager (352) 795-7371

November 29, 2022

Service dept. was very professional right from the initial phone call for an appointment. "DJ" was informative and quick to set up our appointment. The work was co More

by petequig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Knapp
Dec 12, 2022 -

Jenkins Ford Lincoln of Crystal River responded

We are delighted to hear our team provided you with great customer service!

November 29, 2022

Always does a great job with my vehicle, friendly staff and fast pace service. I will continue to get my vehicles serviced here More

by dmw1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Houser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Malec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Oglesby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Demi Wightman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : lacey floyd
Nov 29, 2022 -

Jenkins Ford Lincoln of Crystal River responded

We are delighted to hear you had a positive experience. Thank you for choosing us!

November 29, 2022

The Jenkins Ford service department is great to work with and they always aim to please the customer. More

by JANDCODELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Malec
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Jenkins Ford Lincoln of Crystal River responded

Thank you for choosing us!

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