Jenkins Ford Lincoln of Crystal River

My service at Jenkins went quickly and smoothly and Anthony explained everything that they would do to my car. Anthony explained everything that they would do to my car. More

The lease return was very professionally done as I was bedridden at the time the salesman came to the house with all the paperwork including a big surprise a buy back offer the result of lower than expect bedridden at the time the salesman came to the house with all the paperwork including a big surprise a buy back offer the result of lower than expected mileage an excellent condition More

This dealership exceeded our expectations! I was able to secure my retirement dream car from Elizabeth who found the exact model of Lincoln Corsair I wanted, including the interior and exterio I was able to secure my retirement dream car from Elizabeth who found the exact model of Lincoln Corsair I wanted, including the interior and exterior colors I had my heart set on!! More

This dealer is absolutely by far the worst dealer I’ve ever encountered in my entire life. They not only LIED to me about my financing, telling me they were going to use my Credit Union but instead used s ever encountered in my entire life. They not only LIED to me about my financing, telling me they were going to use my Credit Union but instead used someone else at 13% interest rate on top of telling me that I was signing a loan application when it was in fact a contract. Furthermore, they did not honor their warranty when I brought the car for service. Instead they yelled at me and told me they would no longer be having any communication with me. They also LIED to me about the vehicle… They promised it had never had any accidents or prior damage when in fact it has. They even provided me with a carfax that was clean!! This has been an absolute nightmare!! Worst of all, I put $14,000.00 down and was supposed to only have financed the remaining $5,xxx.xx but instead I owe nearly $11,xxx.xx after all of their lies I’ll be paying nearly $30,000.00 for a $18,000.00 car with prior damage, no warranty since they won’t honor that, a car that won’t accelerate and also has warning messages popping up on the dash!! Oh and let’s not forget to park it under a covering when it is raining because it LEAKS WATER INTO THE CAR!! I wonder if that is due to the back windshield or the front windshield being busted and then replaced?? Oh but there is no prior damage!! The RADIO doesn’t even get stations at all!!! They are a fraudulent, lying, deceptive, disgusting dealer who should not be allowed to sell vehicles to the public and I’m going to do anything and everything I can to stop them from being able to do this to another customer ever again! More

Length of time was not realistic, 5 days. Engine noise turned out to be a loose clamp on the exhaust. Was in formed on day 3 car was ready, I asked about the recall, (identified at drop off Engine noise turned out to be a loose clamp on the exhaust. Was in formed on day 3 car was ready, I asked about the recall, (identified at drop off) “let me check and I’ll call you back”. Two days later I reached out via text and was told “parts are not available yet”. I had to contact Jenkins each time over 5 days for a loose clamp and no parts for the camera recall. That’s excessive and would have asked for a loaner if I’d known. I’m told I’ll be contacted when the parts are in, bet? I was a service manager, one of my biggest frustrations was techs / people not calling customers proactively, even if you have nothing to say other than “haven’t forgotten about you”. When customers have to call for info after days go by it never sets the stage for a good customer service experience. The work that was done appears to have solved the noise issue. Thnak you! More

Very good about placing my wife and i in the vehicle we wanted as well as being attentive too our financial needs. Overall it was as close to enjoyable as a car buying experience can be. wanted as well as being attentive too our financial needs. Overall it was as close to enjoyable as a car buying experience can be. More

No surprises on any count. Pick up was punctual, feedback from the service department was timely and costs were within reason. Did not jump at the chance to sell me more tires Pick up was punctual, feedback from the service department was timely and costs were within reason. Did not jump at the chance to sell me more tires after my concern for tire ware was expressed. Vehicle was returned on time and not only washed but essentially detailed with all the bug debris removed from the wind shield and body. More

Dropped off on day of appointment. Service advisor very friendly. Time frame was shorter than expected. Service advisor very friendly. Time frame was shorter than expected. More

They changed me $50 for shop supplies, the labor was more than the parts, the only good thing is they got the Truck in and on out on the same day “4 hours “ $995 dollars, ridiculous than the parts, the only good thing is they got the Truck in and on out on the same day “4 hours “ $995 dollars, ridiculous More

I had an appointment for an oil change and tire rotation and still waited almost 3 hours for it to get done and still waited almost 3 hours for it to get done More