Jenkins Ford Lincoln of Crystal River

Aaron was very cureous and knowledgable regarding the servicing of my vehicle A pleasure to work with. Brent is also very knowledgeable and helpful in resolving any service issues. servicing of my vehicle A pleasure to work with. Brent is also very knowledgeable and helpful in resolving any service issues. More

I made an appointment for an oil service. I have a pre-paid premium maintenance plan but was not expecting this one to be covered. However, Anthony was able to ensure it was covered under m I have a pre-paid premium maintenance plan but was not expecting this one to be covered. However, Anthony was able to ensure it was covered under my pre-paid plan. He also noted we were due for a tire rotation and took care of that as well. He was very good at explaining the work and keeping me informed. The only issue I was not satisfied with was the DEF top off. I was charged $37.70 for adding 2.5 gals of DEF even though a complete DEF fill is covered by my maintenance plan. I was also offered a free car wash using $50 of unused customer cash in my Ford account that Anthony found for me. However, due to charging me for the DEF on top of the car wash the $50 did not cover the full amount and I had to pay out of pocket for the difference. I did not catch this at the time but when I called back Anthony was able to confirm that I was charged for the DEF but did not offer to refund the amount I ended up having to pay even though the entire visit should have been covered. This is the only reason I did not rate the visit higher. More

No BS dealership. Cut and dry with friendliness to go with it. Ask the right questions and get good conversations. Cut and dry with friendliness to go with it. Ask the right questions and get good conversations. More

Real good service dept. A bit pricey but nice cleen work. could use spme work on online appt. setting Respectly, Jim Gaskill A bit pricey but nice cleen work. could use spme work on online appt. setting Respectly, Jim Gaskill More

Service department was attentive and completed the work in a timely and professional manner. Will definitely come back again! in a timely and professional manner. Will definitely come back again! More

Very accommodating. Squeezed me in when I was having vehicle issues . Anthony was knowledgeable and friendly. Squeezed me in when I was having vehicle issues . Anthony was knowledgeable and friendly. More

Anthony over in the service dept is Excellent. Took my vehicle in and had some "custom" work performed without any complications. Jenkins Ford corrected and repaired issues to my truck that anothe Took my vehicle in and had some "custom" work performed without any complications. Jenkins Ford corrected and repaired issues to my truck that another garage screwed up!! Way to go!! More

I thought I had a "tire pressure issue so I made an appointment to see what was going on..Arron (service tech) took control to address the issue..Nothing was found, however, the he sure wanted to make appointment to see what was going on..Arron (service tech) took control to address the issue..Nothing was found, however, the he sure wanted to make sure all went well. More

Brought my Caddy in for a "buy my car offer" I received in the mail. Their offer on the flyer initially had listed last years Kelly Blue Book numbers (extremely low). I showed him this years numbers which in the mail. Their offer on the flyer initially had listed last years Kelly Blue Book numbers (extremely low). I showed him this years numbers which showed a big increase. (Maybe because of the recent demand for used cars).Anyway, After looking at my car in "Excellent Condition", he still didn't offer anything close to Kelly Blue book. His offer wasn't even in the "ball park" with other offers. No owner will just give their car away. Everyone does their research. More

I like this dealership because of their proximity, and they seem genuinely concerned with their customers satisfaction. Unfortunately, they are understaffed, and service is inordinately slow. My oil chang they seem genuinely concerned with their customers satisfaction. Unfortunately, they are understaffed, and service is inordinately slow. My oil change took over 3 hours.. More