Jenkins Chrysler Dodge Jeep Ram of Homosassa

everything was great during the purchase experience. After taking the truck home Ive had some minor mechanical issues. The first was a brake line coming off. I was told no problem we'll handle it. It wa After taking the truck home Ive had some minor mechanical issues. The first was a brake line coming off. I was told no problem we'll handle it. It was but then I was told 3 times that I was responsible for the charges. That was resolved but the incorrect part was put on. With the next 2 issues Ive had I decided to take it to Toyota so their techs who are supposed to know what to do would do it correctly under warranty. I didnt want to mess with the bad vibe I got from the dealership regarding another fix. Even though Im still under the 30 day dealer fix clause. More

My Pacifica was serviced and ready on time. Shane was excellant as my advisor. I recommend Jenkins service deptment.. Shane was excellant as my advisor. I recommend Jenkins service deptment.. More

The service was fast efficient and everything was taken care of that was said to be done. care of that was said to be done. More

Very efficient work was done moderate length of time Chris in service extremely very nice great experience Chris in service extremely very nice great experience More

Staff was extremely courteous while waiting for our Dodge Ram 2017 to be serviced. Unfortunately the power was interupted and we had to reschedule our appt. which was done immediately. Thanks to Chris in ser Ram 2017 to be serviced. Unfortunately the power was interupted and we had to reschedule our appt. which was done immediately. Thanks to Chris in service. Excellent employee. More

No pressure. Friendly staff. Jammie Harris was a first rate salesman. He answered all our questions and did not in any way make us feel that we were being pushed Friendly staff. Jammie Harris was a first rate salesman. He answered all our questions and did not in any way make us feel that we were being pushed into a sale. He is the first salesman that ever made me feel comfortable while considering a purchase. Thank you Jammie! More

Everyone I talked to was knowledgeable about the status of the Chrysler Pacifica 2022 that was in transit. of the Chrysler Pacifica 2022 that was in transit. More

The service representatives could benefit from some customer service training. First and foremost, greet your customers with a smile. If you're having a bad day, take a short break and have someone co customer service training. First and foremost, greet your customers with a smile. If you're having a bad day, take a short break and have someone cover for you. You're the first point of contact for the customer and your negative attitude transfers on to them. Another point, people set appointments because they're busy and have to manage their time. The last thing you want to hear when you show up on time for an appointment is, "It'll be an hour or an hour and a half before we get you in". Now, if you're making your customers wait for long periods of time, you should create an environment where they can feel comfortable and won't mind waiting. This customer waiting area has made it to #1 on my list of "worst service waiting areas". It's small, a little cramped, dirty and lacks many amenorrhea offers at other dealerships. There aren't any business stations to get work done while you wait the ridiculous amount of time for simple services. After making these observations, I can only assume the technicians must have the same miserable attitude. With that thought in mind, I could not allow them to service my truck. I retrieved my keys and departed with my truck. This is why I prefer to drive an hour to the dealership in Clearwater for my vehicle services. I would not recommend this location to my family or friends. More

Honest liable dependable had my vehicle worked on The skirt underneath the motor was damaged during install managed to replace it free of charge looks brand new looks great like it smells to thank you ve skirt underneath the motor was damaged during install managed to replace it free of charge looks brand new looks great like it smells to thank you very much More

I like that when I call I can get an Appt right away. Friendly Staff, Great Service. I live in Brooksville and don’t mind the drive for the outstanding treatment I receive at this dealership. Plus, the w Friendly Staff, Great Service. I live in Brooksville and don’t mind the drive for the outstanding treatment I receive at this dealership. Plus, the waiting room is very comfortable !! More