Jenkins Chevrolet of Venice

On September 3rd. I purchased a 2023 Buick Encore. My sales person was Viktoria Tapal. She did a, great job. Then I met with Mr. Cloud for financing. We were at the de I purchased a 2023 Buick Encore. My sales person was Viktoria Tapal. She did a, great job. Then I met with Mr. Cloud for financing. We were at the dealership for approximately five hours. We were very tired and signed the papers. The next day I looked over the papers and it appeared to be a service plan which gave me basically 10 oil changes at a cost of $2238.00. I called Mr. Cloud back the next day and left a message that I would like to discuss this with no reply. I then contacted the warranty company who told me that basically that's what my plan included. Then I went down to your dealership to cancel. Mr. Cloud was not there so Mr.Correll filled out the paperwork to cancel. I signed it and it was left for Mr. Cloud to sign and submit. I called him the next day to check on this and no response again. Next I called the warranty company to do a direct cancellation ,which I have done. On September 3rd. I purchased a 2023 Buick Encore. My sales person was Viktoria Tapal. She did a, great job. Then I met with Mr. Cloud for financing. We were at the dealership for approximately five hours. We were very tired and signed the papers. The next day I looked over the papers and it appeared to be a service plan which gave me basically 10 oil changes at a cost of $2238.00. I called Mr. Cloud back the next day and left a message that I would like to discuss this with no reply. I then contacted the warranty company who told me that basically that's what my plan included. Then I went down to your dealership to cancel. Mr. Cloud was not there so Mr.Correll filled out the paperwork to cancel. I signed it and it was left for Mr. Cloud to sign and submit. I called him the next day to check on this and no response again. Next I called the warranty company to do a direct cancellation ,which I have done. More

BEWARE OF THE JENKINS PACKAGE SCAM. Unfortunately I fell victim to this scam and didn't catch it at the dealership. Online price was listed 55k then they will throw in a Jenkins package Unfortunately I fell victim to this scam and didn't catch it at the dealership. Online price was listed 55k then they will throw in a Jenkins package which is nothing more than window tint, floor mats and a couple other items. The package raised the price from 55k to 65k almost. I didn't catch it at the dealership because I brought my two young kids and they focused on the trade in value negotiations more. I reached out to the manager the following day while overlooking the contract and voiced my frustration to which went no where. He made it seem as if it is common practice to use this scam. I feel for this and I hope no one else does. 10k for window tint and floor mats... The best part was they were laser focused on me giving them a 5 star review for service while I was there. What a joke.... More

The service “advisors” do not have a clue. I am having an electrical problem with my wives vehicle and stop by Wednesday afternoon to set up an appointment. Advisor set up an appointment for 3 I am having an electrical problem with my wives vehicle and stop by Wednesday afternoon to set up an appointment. Advisor set up an appointment for 3:15 Thursday. I left work early and when I arrived I was told it would take several hours to find and repair the electrical problem and would have to leave the car. NOT WHAT I WAS TOLD ON WEDNESDAY!! Last time i will ever come into your service or sales departments and have my time wasted. More

I brought my 2019 Chevrolet Silverado in for a check engine light and it was running really rough all of a sudden… i made an appointment over the weekend to drop it off on Monday morning when they opene engine light and it was running really rough all of a sudden… i made an appointment over the weekend to drop it off on Monday morning when they opened, had it there before they opened. I didn’t even get a call until Tuesday at 3PM that they could not start it, it needed a new starter at a cost of nearly $1,200, and they could not diagnose anything else until I agreed to have them replace the starter. I started the truck up and drove it there just fine by the way… so I asked if I could come get it and replace the starter myself ($250 part that took me an hour to replace), then bring it back for them to diagnose the issue I brought it in for… the answer was “No, our mechanic has to be paid for his work, you owe us $200 diag fee, and when you bring it back you will be charged another $200 diag fee.” (They didn’t diagnose anything, as they actually stated “we can not diagnose anything because we can not start it.” ) I showed back up, paid the $200 diag fee, jumped in my truck and started it right up and drove away. What sense does that make!? More

Aaron M, the sales person is the best person I have ever encountered in a car dealership. He is not like any other typical car sales person. Aaron didn’t use any pressure tactics and only care about fulfi encountered in a car dealership. He is not like any other typical car sales person. Aaron didn’t use any pressure tactics and only care about fulfilling what I wanted to accomplish!! If you need a car go see Aaron and you won’t regret it!! More

I recently stopped in and spoke with John Piroli. There wasn’t anything available on that day but John called on Thursday with a car he thought might work. And he spent a lot of time with me and my w There wasn’t anything available on that day but John called on Thursday with a car he thought might work. And he spent a lot of time with me and my wife and we purchased a 2019 Honda Passport which is an excellent choice and suits our needs. Although John is new, he showed competence but was honest when he didn’t know an answer to our questions. We had confidence in him and are pleased with our purchase. John will be very successful in whatever he undertakes. He has all the qualities of a curious, smart entrepreneur. You’ll hear his name! For a more positive car-buying experience, ask for John Piroli! Jim Mairs and Roberta Maxfield More

Everyone at the dealership was very patient during the sale. English is not my first language and Kevin Shen, Jesse Jones and Randy Schofield all went the extra mile to make sure I understood what was goi sale. English is not my first language and Kevin Shen, Jesse Jones and Randy Schofield all went the extra mile to make sure I understood what was going on and got me a great deal. More