Jeffrey Honda

My wife and I have been very happy customers at Jeffrey Honda for over 20 years. My wife first began bringing her 1993 Honda Civic to be serviced at Jeffrey Honda when we moved to the East Side in 1995. Honda for over 20 years. My wife first began bringing her 1993 Honda Civic to be serviced at Jeffrey Honda when we moved to the East Side in 1995. In 2005, she purchased a 2004 Honda Pilot, fully loaded, from Jeffrey Honda. The salesperson, Denise, was very friendly, knowledgeable, and low key. My wife and I have since brought her Pilot to be serviced regularly at Jeffrey. The two service people that we have regularly dealt with, Gil and Ryan, have always been extremely friendly, helpful, and knowledgeable. They always have an answer for any problems we may have encountered with our vehicles, yet have never tried to sell us any unneeded repairs. Jeffrey Honda also offers shuttle service for its service customers. They also offer nice touches like washing the car of every vehicle that is serviced at the dealership. Last week, after about a year of researching cars to replace my now 11 year old truck, I decided to purchase a 2013 Honda Civic Sedan. I bought my car from Jeff Gillingham, who was very courteous, responsive to my needs, yet without subjecting me to "the hard sell." My wife and I also met Dave, the (assistant?) manager, who helped us with the final paperwork on the sale of my car. He was very patient and explained all of the documentation to us in a thorough manner. I am already enjoying my new Honda Civic Sedan. I would highly recommend this dealership to anyone looking to buy or service a car. One of the factors that went into my decision to buy a Honda Civic (besides, of course, its excellent reputation) was my knowledge of the great lengths this dealership goes to make its customers happy. thanks everyone and I look forward to many more years of dealing with Jeffrey. My wife has already indicated that her next vehicle purchase will be from Jeffrey Honda. More

Went in twice for service. First time dealt with Gil. He was very rude. I have had several Honda's and have never had such terrible service. Second time dealt with Ryan. When they brought my car to me. The was very rude. I have had several Honda's and have never had such terrible service. Second time dealt with Ryan. When they brought my car to me. The engine light was on and it was idling erratically. How could they not notice this??? The service was also very expensive. Take your car to another dealer DO NOT GO HERE. More

Purchased a new Honda and received it in unsatisfactory condition. He had already sent it to be detailed 4 times (two of them when I was at the dealership to pick it up). I called him the next morning as condition. He had already sent it to be detailed 4 times (two of them when I was at the dealership to pick it up). I called him the next morning as it was still not satisfactory and Jeff was unwilling to assist me. I have never had this happen to me before. It is not ok to treat customers this way. More

I went to Jeffrey Honda to diagnose my SRS (airbag) problem , the SRS light on my dashboard was always on. Highly disappointed with my experience, they charged me $95 to tell me that the whole computer problem , the SRS light on my dashboard was always on. Highly disappointed with my experience, they charged me $95 to tell me that the whole computer control unit needs to be replaced for $800 which I already knew , more than the worth of my 1997 Civic. They did not even tighten up the dashboard screws when they removed to diagnose the problem and I had to do it myself. They did not even do a courtesy check of the other systems if they are malfunctioning. Highly rude staff and completely discourteous. I would never ever go to Jeffrey honda in Gratiot More

The service was very good, but the cost of the work was more than I expected to pay and i still didn't get everything done that was needed for my 1996 Honda. more than I expected to pay and i still didn't get everything done that was needed for my 1996 Honda. More

Paula is amazingly easy to work with. If she doesn't have an answer, she finds it, and I truly appreciate that. Her warm, yet upfront personality make car buying a snap. I also appreciate the "numbers have an answer, she finds it, and I truly appreciate that. Her warm, yet upfront personality make car buying a snap. I also appreciate the "numbers guy" who presented me with several options as to whether lease or finance my new Civic. He was completely no pressure, and allowed me to make the decisions that were best for me. I do have one negative issue to report, however. Due to the rainy conditions when I picked up my new car, I didn't notice that the window sticker left a sticky outline on my window. Whatever was on the passenger side mirror left the same residue. In short, it seems that my car wasn't really overly prepped for delivery, and I do find that a bit irritating. More

I had a coupon for a 19.95 oil change. The regular price of you oil change it too high. I only continue to get my oil changed at the dealership because of my long standing realationship with the Honda Serv of you oil change it too high. I only continue to get my oil changed at the dealership because of my long standing realationship with the Honda Service Dept. I've know Gil, Ric (mechanic) and others for more than 25 years. I go back to the days of Eastland Imports on Eat Eight Mile. EWveryone in the Honda Service Dept. is GREAT! More

labor charge of $200.00 dollars seemed excessive to replace a $26.00 dollar part in approximately an hour and a half.We will have all repairs done at our local repair shop from now on whenever possible replace a $26.00 dollar part in approximately an hour and a half.We will have all repairs done at our local repair shop from now on whenever possible. More

went into store to have several items repaired on vehicle, & I knew the bill would be expensive. One item that was needed was to have rotors resurfaced. Rotors were measured and were still within m vehicle, & I knew the bill would be expensive. One item that was needed was to have rotors resurfaced. Rotors were measured and were still within minimum thickness. was told that the brake pads were not "honda" and would have to be replaced front & rear and the cost would be $500. I only asked for the rotors to be resurfaced, and that would cost $100. Took car home pulled rotors and had resurfaced for $20. Final bill was over $2000. Will not return to dealership. BUYER BE WARE - lesson learned. More

The service was good. Not excellent but good. The wait time was reasonable. But Brad, the person who sold me the car was awesome. A good salesman is what brings you back. time was reasonable. But Brad, the person who sold me the car was awesome. A good salesman is what brings you back. More