Jeff Wyler Toyota of Clarksville

Worth the extra miles The consistently expert, respectful attention of this dealership's staff to service, customer-interaction, and quality is the primary reason I drive p The consistently expert, respectful attention of this dealership's staff to service, customer-interaction, and quality is the primary reason I drive past a local Toyota dealership, through construction, and into another state. Local dealerships had lost sight of the fact that even a loyal Toyota owner of 25 years can be alienated by indifference and lazy attention to a vehicle entrusted to their care. I have found this dealership lives up to the quality of the vehicle. Even though the oil change is never going to be as cheap as I would like, they honor competitors' coupons without pause. I would recommend Jeff Wyler Toyota to anyone who really sees their Toyota as an investment rather than merely a car. More

He is awesome! Derwin is so nice and he really cares. He is very sincere and honest and you really feel like you can trust him. I bought a new Corolla and I love i Derwin is so nice and he really cares. He is very sincere and honest and you really feel like you can trust him. I bought a new Corolla and I love it! I highly recommend him. More

New family van We purchased a 2014 Toyota Sienna from Tom Tebault at Jeff Wyler in April. We absolutely love it!! My husband did the negotiating with Mr. Tebault ove We purchased a 2014 Toyota Sienna from Tom Tebault at Jeff Wyler in April. We absolutely love it!! My husband did the negotiating with Mr. Tebault over the phone and through email. This shortened the time spent at the dealership. It was the best experience we've had in purchasing a vehicle from a dealership. Mr. Tebault was knowledgeable and very pleasant to work with. We would look to him in the future for our next vehicle purchase. More

Best new car experience Started at oxmoor Toyota..rude salesman..next day bought car in Indiana. Would go back to this dealership Time and time again. Thanks Pete. Bought a P Started at oxmoor Toyota..rude salesman..next day bought car in Indiana. Would go back to this dealership Time and time again. Thanks Pete. Bought a Prius v More

Awesome experience I came to the dealership through the CostCo program, looking for one car. Tim Patillo was patient and thorough. When I just couldn't get to the pack I came to the dealership through the CostCo program, looking for one car. Tim Patillo was patient and thorough. When I just couldn't get to the package with a price that I was comfortable with, I gave him a challenge -- price a different vehicle with the same package. That's the car I took home! Everyone was friendly, professional, and the dealership is well organized. I would definitely tell others about Jeff Wyler. More

Awesome experience !!!!!!!! I waked in expecting to be haggled, or not even dealt with, because this had been my experience with other car dealers. Jason was very friendly and ap I waked in expecting to be haggled, or not even dealt with, because this had been my experience with other car dealers. Jason was very friendly and approached me asking: First of all how I was, then asking if there was anything he could help me with. After being there for what seemed like no time at all I found the car that I wanted. Jason and I took it out on a test drive and I just fell more in love with the 2014 Corolla S. After the test drive i was amazed at the lengths that Jason and his crew went to in trying to work with me to get me in my car. I was not disappointed in the least. I drove off the lot with a new found faith in the Toyota brand and with car dealers in general. Thanks Jason and staff at Jeff Wyler of Clarksville. I will be recommending you to every one i know looking for a vehicle. More

2012 FJ Cruiser I purchased a 2012 FJ Cruiser from here and when I went to sign the finance paperwork they had added a warranty and a interior/paint protectant withou I purchased a 2012 FJ Cruiser from here and when I went to sign the finance paperwork they had added a warranty and a interior/paint protectant without the consent of either myself or my wife. They had already put the protectant on the vehicle without asking. After waiting an additional 45 minutes for the finance person to get with me i made them take the charges off and it lowered my payment by 40 dollars a month. I was also promised a Garmin GPS which I have yet to receive and I have contacted the dealership a couple time about this. They said they would send a check in the mail which I never received. I will not return to this dealership to have anything done to the car because I feel they will add items to the bill that were not completed or charge for services that I ask for and not do them. I feel that this dealership can not be trusted unless you stand right over them and watch. More

Dealership for the best possible deal and subsequent service I have bought all of my cars from 1996 from what is now the Jeff Wyler dealership in Clarksville, Indiana and those vehicles have been reliable and ke I have bought all of my cars from 1996 from what is now the Jeff Wyler dealership in Clarksville, Indiana and those vehicles have been reliable and kept in excellent working condition by a first rate service division. That is four Toyotas in total including a Corolla, a Solara, and two versions if the Prius. Indeed, the Corolla bought in 1996 is still in excellent working condition and has cost very little to service with no major repairs in 18 years! Now I live in Illinois, but still return to Clarksville, Indiana and Jeff Wyler for services and new purchases. The latest Prius was bought last week and the salesman was Mr. Dennis Hughes. What an intelligent and compassionate human being! He made the buying procedure a pleasure. Thanks, AGF More

Great to work with a sincere salesman! Derwin treated us with care and respect. We found him to be honost, real, and sincere- the only kind of salesman I would want to work with. I don't kn Derwin treated us with care and respect. We found him to be honost, real, and sincere- the only kind of salesman I would want to work with. I don't know if I can say this about everyone working at Jeff Wyler of Clarkesville but I feel I can certainly say this of Derwin. More

Let the Buyer Beware! Less than ethical behavior. I had spoken to one of the internet sales representatives about the lease offer from Toyota on a 2014 Prius Two. These terms were widely advertised a I had spoken to one of the internet sales representatives about the lease offer from Toyota on a 2014 Prius Two. These terms were widely advertised and the price was fixed at around $219 per month for a two year lease. I was new to leasing and wanted some clear information to share with my wife in order to make a sound decision. When I walked into the dealership, the sales rep I had spoken to was not available and it was a busy day, so I was assisted by one of the internet sales team. I do not fault him for my experience as I believe my experience was and is due to a conscious management policy, so I will not mention his name. He was very polite and simply appeared to be carrying water for the manager on duty, who was Brent Mattingly, according to a written proposal that I was given. I clearly stated that I was in the fact finding stage but that I was very interested in the leasing arrangement for a new Prius. I told the sales person that under no circumstances would I make a purchase that day as my wife is the financial "brains" of the operation and that I wanted to get all of the facts and discuss it with her prior to making a firm decision. After I had my questions answered regarding everything but price, the salesperson went to the manager to get a price quote. He came back with a proposal that involved payments in the $430 per month range. I told him that I had seen a firm price of $219 a month and that something must be wrong or that someone may have misunderstood something along the way. At that point I was led down a typical car sales road, with the salesperson attempting to get to a figure that I would accept. When I asked him to go back and double check the figures, he came back with another proposal that again was not near what the Toyota lease promotion specified. The new proposal required a down payment of $4500 cash (only half of which was legitimate as tax, tag and documentation). So the dealership was attempting press me to accept lease terms approximately $2250 over the standard lease arrangement being offered by the manufacturer. Someone who was not as well informed about the national lease campaign may very well have assumed that was the best deal he/she could get and get pressured into signing a lease agreement that was $2250 over what Toyota was offering. I knew something was wrong and despite his attempts to get me to agree to a deal, I thanked the salesperson, took the written proposal and left the dealership. I went directly to another dealer across the river (see my other review), got the information I requested, confirmed my original understanding of what the lease deal was and signed a deal with the Louisville dealer the next day. Now some may say that Wyler Toyota was just trying to get the highest price they could for the car. However, Toyota was offering this promotional lease option, I assume to get rid of an abundance of inventory. I'm sure they would not be happy to know that Wyler Toyota was trying to jack up the price as high as they could, negating the integrity of the national campaign. I have done business with this dealership in both sales and service intermittently for the past 25 years. Never under this ownership, but under the name of Greentree Toyota. I had always found them to be professional and straightforward in their dealings and I appreciated the friendlier, less pressured service that I had gotten from them in the past. That's why I went to them originally over a closer dealer in Louisville. Last week, the original internet sales manager/rep I had spoken to called me to see if I was still interested in leasing a Prius. I shared with him my experience and my suspicions that what I had experienced was their default way of doing business. I told him that I was planning to write a letter to the owner and to contact the sales entity that supervises his dealership. He expressed regrets that I had had a bad experience but in no way negated what I had shared with him. He did not claim that I was mistaken, passively confirming to me that what I had experienced was not an aberration. He said that that his dealership was highly rated and that very few Southern Indiana customers went anywhere else for Toyota's. Having lived in Southern Indiana for quite a few years, I suggested that the river runs wide and deep for many people in the area and that it didn't surprise me that many Southern Indiana people would not question what they were told there and would purchase from them despite some misgivings. So I'm sharing this experience to help others in the area know of the sales methods being employed at Jeff Wyler Toyota. If I had not been informed or was easily swayed from the information I received from them, I would have been paying TWICE as much per month for this car and double the down payment. Let me be clear. If this had been a SALE and not a NATIONAL Toyota LEASE offer, I would not be faulting this dealership with trying to get the most they can for a car. But I'm confident that Toyota will not be happy that they are attempting to subvert a national lease promotion to reduce excess inventory with bait and switch sales practices. I consider myself a fair-minded person. So I plan to watch for the next national lease promotion by Toyota and will ask a friend to go to this dealership to see if they experience the same unethical leasing tactics. If I can update this review at that time, I will do so. Until then, please be aware of my experience. I will not do business with this dealership in either sales or service unless I get evidence that they are no longer employing these practices. More