Jeff Wyler Toyota of Clarksville

The visit was short, the negotiation was honest The discussion with Juan was short and honest. I didn't feel any pressure. I was there to buy a car and Juan did a good job. The discussion with Juan was short and honest. I didn't feel any pressure. I was there to buy a car and Juan did a good job. More

Bad Experience Turned Good When I read customer reviews, I like to know what companies do when things didn’t go well. This is my story. I just purchased a 2008 Toyota When I read customer reviews, I like to know what companies do when things didn’t go well. This is my story. I just purchased a 2008 Toyota Corolla for my son from the Jeff Wyler Toyota in Clarksville, Indiana. As a repeat customer, I was not satisfied with my experience initially. The car I purchased came with an awful odor – after the car was detailed inhouse. I was extremely apprehensive about the purchase and almost walked away, but I didn’t. Convinced the car would need an outside professional to determine if the odor could be removed, I took the car to Chris with First Impression Detail in LaGrange, Ky (my nephew told me this was best the detailer in the area, and he was right). I learned that the odor was animal urine, and animal urine needs special attention. First Impression removed the seats, replaced the carpet padding, shampooed the interior multiple times, provided a Scotch Guard protector, and washed the car. When I picked up the car, it looked and smelled amazing! My son was excited, and I was appreciative. I circled back around to Toyota in Clarksville and shared my experience from purchasing this second car from the dealership. I also shared what it took to bring the car to a standard that was acceptable. In less than a week, I was able to have a follow-up meeting with key individuals from Jeff Wyler Toyota Clarksville who wanted to make sure my customer experience was pleasant. That follow-up meeting occurred today, March 20, 2019. We had an interesting conversation. Then, the manager inspected the car. After inspecting the car, the Toyota employees agreed that the detailer did a great job. I was also told that I would be reimbursed for the detailing expenses. The manager said something that resonated with me, “Of course we want to make a profit, but we also want to do the right thing. When you treat people right, you form healthy relationships, and that is the kind of business we strive to be. We will cover your detailing expenses for the Corolla because it’s right and because it’s fair.” I appreciate when a company stands behind their product, and I value when the company owns that the customer’s experience is a chief priority. I believe I got the best deal possible for my son’s car, and I was treated fairly with resolving something that was initially dissatisfying. Therefore, I plan to connect with my salesperson (Jeff) from Toyota in the next 12 months when it’s time for my middle son to get a car. More

Awesome staff. Great experience. Amazing experience...I even came back 2 weeks later and bought a second vehicle. The staff was so helpful, not pushy. Finance worked with us getting Amazing experience...I even came back 2 weeks later and bought a second vehicle. The staff was so helpful, not pushy. Finance worked with us getting the best rate. Great place. More

Excellent Overall Experience It is not fun looking for a vehicle, especially as a woman. I had spent approx two-three weeks looking for a used vehicle in Louisville before coming It is not fun looking for a vehicle, especially as a woman. I had spent approx two-three weeks looking for a used vehicle in Louisville before coming to Jeff Wyler Toyota in Clarksville. I had walked out of several Louisville dealerships- for ridiculous offers on my trade, high pressure tactics and BS financing. Juan R. was my salesman with Chase H. , and they offered me more for my trade than anyone in Louisville. I also feel that I paid a fair price for my used Rav 4. I received the BEST financing rate for a used vehicle that I had been offered. Mr. Lutz was extremely wonderful to work with-both with my financing, and he coordinated my tint and antenna issues. I am extremely happy with my car and the experience! I will definitely refer friends/ family, and return myself in the future. More

Great car, fair price, personalized service. We enjoyed the experience of buying our new Sequoia, which is something I rarely say about purchasing a car. Salesman Ben Dicken and Finance Manager C We enjoyed the experience of buying our new Sequoia, which is something I rarely say about purchasing a car. Salesman Ben Dicken and Finance Manager Chase Hibbs went out of their way to make sure we had what we wanted. We really like the car and would recommend the dealership and these two gentlemen without hesitation. More

Beware of this dealership they used the yoyo scheme I am a 20 year repeat customer. Buying 5 new cars over 20 years from this dealership. I bought a 2018 in March from Jeff Wyler Toyota drove it until t I am a 20 year repeat customer. Buying 5 new cars over 20 years from this dealership. I bought a 2018 in March from Jeff Wyler Toyota drove it until the last week of April when I got a call from Chase and Jordon saying I needed to bring the car back or they would report it stolen. I took it back and was the told I didn't qualify for financing because they couldn't prove I had an income. I remember downloading my pay stubs for them the day I bought the car. My complaint is Why did Jeff Wyler let me drive the car for almost 6 weeks? I trusted this place enough to sell my other vehicle a few weeks after I bought the 2018. Currently I have nothing to drive. Is this the way you treat repeat customers Jeff Wyler, Jordon and Chase? I have contacted consumer protection and started an investigation. I read that sales people in Florida use this scheme to receive their bonuses for the month then get the car back also. So for the dealership it is a win win. BEWARE before you buy Jeff Wyler Toyota practices the "yo-yo "scheme. Something I would have never thought they would do. More

Great Price, Great Service This was absolutely the BEST experience I have had in purchasing a new car. I highly recommend my salesperson Ariel Krulic, her manager Bob Hearn, an This was absolutely the BEST experience I have had in purchasing a new car. I highly recommend my salesperson Ariel Krulic, her manager Bob Hearn, and the rest of the crew at Jeff Wyler. I was so happy with the price and service, I committed to bringing my RAV4 to their shop for service, even though it is a little out of my way. Their initial offer was LOWER than my "don't even talk to me if you can't meet this price" level, and it took all of a half hour to finish out the negotiations. I can't say enough good things about them. More

Excellent Customer Service and Great Price Purchased a new Tacoma on April 27th, 2018. We were not in a hurry to purchase and shopped at five Toyota dealerships around Louisville and Lexington Purchased a new Tacoma on April 27th, 2018. We were not in a hurry to purchase and shopped at five Toyota dealerships around Louisville and Lexington. The team at Jeff Wyler provided the best service and worked with us to get the exact vehicle we were looking for at the best price. Our sales representative, Ariel Krulic, paid attention to what we were looking for and provided the feedback we needed to make our purchase. She was attentive, patient and very professional. The finance team, Chase and Jordan, were thorough and very helpful. All in all, we had a great experience and will be looking back to the same team for future purchases. More

Great & Professional Staff I have bought three cars at this location over the years and they are always very helpful and will do everything they can to make it work for you. Mo I have bought three cars at this location over the years and they are always very helpful and will do everything they can to make it work for you. Most recently I dealt with Jessica Impellizzeri and Jeff Samuels and I would highly recommend both. They were prompt, polite, and kept me well informed throughout the process. Both Jessica and Jeff went above and beyond to assist me, even talking to me after hours if I had questions. Every car I have bought here (two new and one used over a period of 11 years) comes nicely detailed and has had no surprises or issues. I have also used their service department for scheduled maintenance several times and have been pleasantly surprised with how quickly they get me in and out of there. They have even washed my car for free while its been there for maintenance. More

Great customer service!! Jeff Samuels helped me finding a car and his commitment to customer service is exceptional! This is my go-to dealership and I will definitely recommen Jeff Samuels helped me finding a car and his commitment to customer service is exceptional! This is my go-to dealership and I will definitely recommend Jeff Wyler Toyota and Jeff Samuels to anybody that is looking to purchase a Toyota. Thank you soooo much. I am a very satisfied customer More