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Jeff Wyler Superior Honda
Cincinnati, OH
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My husband and I had been shopping Honda dealers all around town and you wouldn't believe the amount of people that never acknowledged us, greeted us or offered to be helpful. When I called Superior fi around town and you wouldn't believe the amount of people that never acknowledged us, greeted us or offered to be helpful. When I called Superior first, I could tell over the phone that they would be different. We met Wayne when we got there and I appreciated his laid back approach - we didn't feel rushed or pressured - even though we had gotten to the dealer around 5:30 and the place closed at 8. We ended up purchasing a CRV and I had to wait for the finance manager to finish with another couple. I'm pregnant and my husband had to leave during the process, so Wayne went and got me something to eat and paid for it, too. He definitely didn't have to do that. Overall it was a great experience and I love my new car! More
I looking to purchase a new civic. Superior Honda had the color and trim level I was looking for. Everyone I came in contact with at the dealership was exceptional, from the receptionist to the finance mana color and trim level I was looking for. Everyone I came in contact with at the dealership was exceptional, from the receptionist to the finance manager. Superior Honda made my car buying experience a pleasure. More
This is our 2nd purchase that we have made with Superior Honda and both times everything has been outstanding. Steve Kaplan was so easy to work with and made my husband and I both feel relaxed through the w Honda and both times everything has been outstanding. Steve Kaplan was so easy to work with and made my husband and I both feel relaxed through the whole decision process. He was excellent! We are so happy with our decision on a brand new Honda Odyssey and love it! We will definately return to Superior Honda again for our next vehicle. More
Robert was excellent with me. He answered all my questions with complete confidence. We had a few things in common we talked about, which made me feel at ease. He followed up with me as he said he w questions with complete confidence. We had a few things in common we talked about, which made me feel at ease. He followed up with me as he said he would and made sure he took care of my needs. I would highly recommend him to any of my friends. More
Superior!!!!!That says it all. I took my 20 year old Superior!!!!!That says it all. I took my 20 year old daughter to get her first new car. We were greeted as soon as we walked in and not attacked like Superior!!!!!That says it all. I took my 20 year old daughter to get her first new car. We were greeted as soon as we walked in and not attacked like pray. Patrick our sales guy made sure that all of our questions and concerns were answered. I felt comfortable about the car and safety of the civic and recieved alot of knowledge on the option and how they worked. My daughter was excited about the look and features of civic. By the time we left she had most of the car figured out. Everyone made it a great process to buy the car. First Honda and looking forward to having my service completed there also. Thanks. More
This is our second lease with Superior Honda and Steve Kaplan. We could not be any happier. Steve is the best. Very helpful and patient. He makes the car buying process actually fun. I don't think I Kaplan. We could not be any happier. Steve is the best. Very helpful and patient. He makes the car buying process actually fun. I don't think I would want to buy a car from anyone else....Thanks Steve!!! More
Great experience from 1st phone call to final delivery. Patrick was an excellent salesman who took the time to answer any questions and was always very knowledgeable and courteous. Was a great experience Patrick was an excellent salesman who took the time to answer any questions and was always very knowledgeable and courteous. Was a great experience all around and we will definitely be back and recommend others as well. More
I was looking at several dealers, but none of the others were as responsive, attentive and concerned as Chris Oligee was at Superior. He very quickly offered an extremely competitive quote online. He had th were as responsive, attentive and concerned as Chris Oligee was at Superior. He very quickly offered an extremely competitive quote online. He had the model and color I wanted, and made sure the car was in excellent condition before allowing me to drive it off the lot. What was great: the car, the price, the courtesy of the staff. What was NOT: one deceptive practice described below You may wonder how I gave all ratings of great except for overall experience. It had to do with the financing. Both Chris and Ray (the finance guy) told me that Honda's 0.9 percent for 36 months or less financing offer from Honda ended on June 1, and I bought on June 3. The best they could offer was now 1.9 percent on 60 months. I accepted that, but was not happy about it. When Chris contacted me witha courteous follow-up e-mail, I noticed that both Superior and the other local Honda dealers continued to advertise the 0.9! In my response to Chris, I mentioned this and asked to redo the financing. Chris said he'd check with his manager and get back to me. Two days later he e-mailed me that they deal was booked and can't be changed. Even though I had an otherwise wonderful experience with Chris and this dealership, I feel betrayed by this one instance. The overal deal was still very good, but lying to a customer is never acceptable. I believe either the manager or Ray determined the fininacing limit, not Chris. I think he was caught in the middle, but that's pure conjecture on my part. More
Once again our buying experience was great at Superior Honda. We just bought our second car from this dealership. Our salesman was Steve Kaplan who made the buying process very easy and without being push Honda. We just bought our second car from this dealership. Our salesman was Steve Kaplan who made the buying process very easy and without being pushy. He was very honest and willing to help us on getting a nice deal for our honda oddysey. We would highly recommend Steve as your salesman!!The service was superb!!!! More
The service was professional and respectful. We never felt pressured. We received a good trade in value too. We visited four dealerships prior to Superior. I should have worked with Robert and Superio felt pressured. We received a good trade in value too. We visited four dealerships prior to Superior. I should have worked with Robert and Superior first. Robert simply asked what are needs were and we worked from there. Again, we never felt pressured. He was very nice and stayed past his normal hours to accommodate us. Thanks Robert and the rest of Superior Honda. We got a great car at a great value. More