
Jeff Wyler Superior Honda
Cincinnati, OH
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This is the 3rd vehicle that we have purchased from Steve Kaplan and Superior in the past 3 years. Why do we keep going back? Because the service and experience is second-to-none. Steve actually drives all t Kaplan and Superior in the past 3 years. Why do we keep going back? Because the service and experience is second-to-none. Steve actually drives all these cars and knows them inside and out. Whether you're a gear head and you want to know about the engine (not me), or a techy and you want to know about the bells and whistles (more my style), Steve has studied the features of each car and can eloquently explain how they work and WHY they are there. He's not pushy and the finance department makes every effort to meet you in the middle. No sleazy car salespeople here. Yes, it's true, there are actually normal people working at this dealership. More
My experience with Hank Osborn & Rick Moulden @ Superior Honda was EXCELLENT, EXCELLENT,EXCELLENT!!!! I have never had such a positive experience at a dealership as I did with Superior Honda. M Superior Honda was EXCELLENT, EXCELLENT,EXCELLENT!!!! I have never had such a positive experience at a dealership as I did with Superior Honda. My husband Purchased his new 2013 Accord Coupe from Hank Osborn and I couldn't believe how knowledgeable and genuine Hank was. Even with turning in a lease and trading in his 2010 Honda Accord Coupe the whole transaction went so smooth. I had no intention of purchasing a car at that time because I really loved my 2011 KIA Optima and had not even considered trading it in. After Hank shared his enthusiasm and knowledge of the Honda Accord my husband purchased I started thinking about trading up to a Honda. I couldn't stop telling my husband, "I can't believe how organized and smooth this has been!" I then mentioned to my husband that when I trade in my car next year that I am coming back to Superior Honda to see Hank. Little did I know that right after telling my husband that, I fell in love with a black Honda Accord Coupe in the showroom on the second floor, where we went to sign the papers for my husband's car. I told Hank "I want the Batmobile! What can you do to make it happen?" He laughed and asked, "The Batmobile?" I said "Yes! The Black Accord Coupe with the black chrome wheels!" Hank took my cell number down and said he would check into it for me and give me a call. Sure enough Hank called and said "Guess what I'm standing here in front of?" I said "The Batmobile?!" Hank gave me the numbers and we went in to see him to work out the details with my trade in. After Hank and Rick both going the extra mile to make the numbers fit into our budget, Hank came in on his day off to complete the delivery of the Batmobile! I have already shared my experience with friends and family about having such top-notch service..."Superior" service!!! More
Rick Moulden treated Pat and John very nicely. Rick was very helpful and did not pressure us into any decision. Rick has always treated our family this way in past Honda purchases. Rick is the reason we pa very helpful and did not pressure us into any decision. Rick has always treated our family this way in past Honda purchases. Rick is the reason we patronize Superior Honda. More
Hank Osborn, my salesman, was very knowledgeable about the vehicle I was interested in, and about the sales and leasing options available to me. He was as specific as I wanted him to be In answering all m the vehicle I was interested in, and about the sales and leasing options available to me. He was as specific as I wanted him to be In answering all my questions, and addressing all my concerns. I almost chose not to purchase the vehicle based on what I thought was a lack of power, after driving test driving the vehicle at a different dealer. That perception of a lack of power left a hollow feeling within me because everything else about the vehicle was perfect. Then Hank made a revelation: I must have driven the vehicle with the Econ Button on. We turned the Econ Button off, test drove the car, and the level of satisfaction I needed to feel was right there. A simple misperception as that almost was a deal breaker. Hank was able to immediately recognize my disappointment as a misperception, and successfully corrected the situation. I have never felt so right about a car purchase as I did in this case. And the financial deal offered by Superior Honda was, well, "SUPERIOR". More
A very nice dealership and a very nice price. For the most important, with a kindness heart and a rigid process, Steve Kaplan is the best dealer that I have ever seen. most important, with a kindness heart and a rigid process, Steve Kaplan is the best dealer that I have ever seen. More
I enjoyed working with the staff at Superior Honda in Cincinnati. It was easy and quick. This was my 2nd lease at Superior Honda and we will continue to lease/buy our Hondas from them. Cincinnati. It was easy and quick. This was my 2nd lease at Superior Honda and we will continue to lease/buy our Hondas from them. More
Liz Forte provided an outstanding experience in the purchase of my 2006 CRV. She took the time to answer my long list of questions and explained all paperwork that required my signature in easy to und purchase of my 2006 CRV. She took the time to answer my long list of questions and explained all paperwork that required my signature in easy to understand terms. Liz actually took the time to sit in the passenger seat and explain the CRV features I was not familiar with, adjusted my seat and mirrors, provided her contact information and asked that I call her just to let her know how things were going with my new vehicle. Liz was friendly, knowledgable and treated my young children so well in the showroom. My children actually asked me if we could come back to the dealership some after just to hang out! I felt that Honda was willing to work with me to provide me with a vehicle that fit my budget. And I so appreciate the offer for a car wash any time I am in the neighborhood. I will recommend Liz Forte to friends and family, and I told her that when my boys start driving that I would be back. More
When I went to Superior Honda to buy a new car, I was very nervous and anxious. I had only bought one other car in my lifetime which I had kept for nine years, so I wasn't sure what to expect. I must say very nervous and anxious. I had only bought one other car in my lifetime which I had kept for nine years, so I wasn't sure what to expect. I must say, my experience was great! Not only was the overall atmosphere at Superior Honda very welcoming, but Jami Smith went above and beyond to help me find the perfect car. What I thought was going to be a long and stressful process turned into a very enjoyable and happy day. I am so glad I made the choice to use Superior Honda and Jami. I give them two thumbs up and would HIGHLY recommend using Jami for your next purchase. More
Outstanding customer service. I would rate Steve and the dealership higher if I could. If you live in southwest Ohio and want a new Honda, go see Steve at Superior Honda. dealership higher if I could. If you live in southwest Ohio and want a new Honda, go see Steve at Superior Honda. More
Very positive experience. I came in late on a thursday and found something that I really wasn't expecting to find. Rich helped me get a terrific deal and I love my new car. and found something that I really wasn't expecting to find. Rich helped me get a terrific deal and I love my new car. More