Jeff Wyler Superior Honda

Our experience was smooth and we were so happy when we left. Hank was everything we could asked. left. Hank was everything we could asked. More

Extremely poor communication between customer and service shop. Mechanics have to always consult Techline of American Honda, taking forever....Left messages for 3 days on email (mgr says firewall prohibits shop. Mechanics have to always consult Techline of American Honda, taking forever....Left messages for 3 days on email (mgr says firewall prohibits all emails), verbally with receptionists and at personal phone extension JUST FOR AN UPDATE of a compression test. Shop never had written permission for valve job, apparently did it anyway. Picking up my car after $600+ bill and check engine light still on. BEWARE More

We purchased our 2019 Honda Civic at Jeff Wyler Superior Honda back in March of 2022…with ~9000 miles on it. The transaction was very shady. They basically lure customers in with a $2000 off the s Superior Honda back in March of 2022…with ~9000 miles on it. The transaction was very shady. They basically lure customers in with a $2000 off the sticker price….then offer that price to you only if you chose NOT to have the vehicle certified. About a month after we purchased the car, we discovered the AC was not working. It was diagnosed at another Honda dealer as the Evaporator…which was not covered under the extended warranty, and was going to cost us ~$1600 out of pocket. Unfortunately, we were about 2 weeks outside of the manufacturer’s warranty as well. So, we took our vehicle back to Jeff Wyler where it was purchased, to see if they could cover any of the costs to repair the A/C, since we had just purchased it from them one month prior. They had our car for two days, and said they couldn’t diagnose what was wrong with the A/C? And they said there was nothing they could do for us …even though we just purchased the car from them. So, we decided to have our Civic’s AC repaired by Joe Morgan, as we have used and trusted their service for years. Their service manger reached out to American Honda’s corporate office, and spoke with them about our situation….explaining that we had just purchased the vehicle from Jeff Wyler (which was not willing to assist us in any way), that the Evaporator was no longer working, and that we were 2 weeks outside of our manufacture’s warranty. They were able to get corporate to provide us some assistance on the cost, so we didn’t have to pay the full ~$1600. We were very thankful for all of the extra time they spent trying to help us out. And, we will continue to use and trust Joe Morgan Honda with our service needs and future purchases! We will NEVER return to Jeff Wyler Superior Honda again. More

The worst service department ever. The first time we dropped off our Honda Fit was around July 1st, the manager Vanse Patterson never called us back for updating the vehicle situation, The first time we dropped off our Honda Fit was around July 1st, the manager Vanse Patterson never called us back for updating the vehicle situation, we kept calling him for a week but he only responded once. On July 7th, they told us the vehicle was ready to be picked up and it would cost $1300, we paid everything and picked up the car but the same issue again right on the next day (the 8th) and then we dropped off the car again the next morning. We kept calling Vanse and the manager Alison to negotiate the repairing price since it was the same problem as the 1st time, but neither of them gave us feedback nor called us back for 3 weeks, we had to do the call back ourselves , many many times to reach the right person and schedule call back when we finally had a chance to speak to them. He only then told us we had to pay another $1100, and it was a totally different issue from the first diagnostic- they did not read the code at the “starting point” quote them. We do not think it is ok to pay twice to fix the car, we think they are supposed to deep check the vehicle before they returned to us. We asked them to do some discount, and then they told us we need to pay $800. We made the deal and we were very tired to negotiate this with them since we had tried to call them for 3 weeks. After that, they went to check our loaner car and then told us there’s a scratch on the passenger side door, we told them this was not by us, it came with it 3 weeks ago, they charged us another $250 for the scratch thing, and now they do not offer loaner car to us since our insurance is not the full insurance. In fact they didn’t check loaner car when they fix our car at the first time, and they gave us loaner car even though we do not have full insurance. They found a lot of excuses to charge us and try to cover their mistakes. This was the worst experience ever, DONT GO TO THIS PLACE. More

After being at the dealer for about 5-6 hours and telling the finance department we would write a check for the balance of the trade in he said you don't have to do that we can pay it off as soon as we get t the finance department we would write a check for the balance of the trade in he said you don't have to do that we can pay it off as soon as we get the payoff. When after several calls to get the paper work and no call back a nice women emailed it in 10 minutes and we realized the paper work was wrong and never agreed on Wyler care or protective contract. so we contacted GE credit and we filled out the cancellation request form but they told us we couldn't get the sales tax back for 207.00 because unfortunately taxes are not cancelable which Ive never heard of such a thing. This has been one nightmare after another and I will never purchase a vehicle from Jeff Wylers again because they hide stuff in your contracts. So if you purchase a car from them make sure you get a copy of your invoice and read it with a fine tooth comb because like they guy below on his review they are scam artists. More

Trying to sell New Honda CR Vs with a 12 percent mark up over MSRP. " Current Market Adjustment". over MSRP. " Current Market Adjustment". More

Google has censored my review for some reason and only I can see it so I'll post this here. This is a one star review... but I think Jesse, the sales manager, has earned in what my opinion is a neutral r can see it so I'll post this here. This is a one star review... but I think Jesse, the sales manager, has earned in what my opinion is a neutral rating. In the interest of informing people, I'm keeping it 1-star. I have no negative feelings anymore nor do I have positive feelings about my experience. I visited this dealership earlier today to test drive and hopefully buy a used Chevrolet Equinox. Got an appointment with Hank and he had everything ready at our scheduled time. I was prepared and wanted to pay cash for this car and when Hank brought the numbers out... there were almost $6,000 of add-ons to the car (i.e., window etching, paint protection, 2 warranties, pulse lights, etc.). I told Hank that I wasn't really interested in paying any extra for the stuff and the impression I got was that the car came with those things. So in the middle of Hank talking, I decided that I wasn't willing to spend any time trying to get out of buying all the extra add-ons... and I walked out of the door and left. I was fuming and irate... I waited until I got home to at least give the manager a chance to explain (and for me to cool off). Jesse, the manager, did a very good job of explaining things and said he wished things would've gone differently. Some things I learned out of that conversation: 1. Wyler doesn't advertise the "true" final price of the car. They had already added and bought the pulse lights and wyler certification warranty which added around $2,000 to the purchase price (i.e., I could not decline to purchase). Jesse explained that there is an (*) by the price on their website and when you click it it brings up the following message: "Pricing provided may vary significantly..." blah blah blah. Boy did the pricing vary significantly. It is my opinion that this practice of "hiding" prices like this is unethical and shady. I HATE HATE HATE fine print things. I should've known better. If the car has things that are added and cannot be removed and taken off... I think the price should be updated. I could've bought the car and declined almost $4000 of add-ons (contrary to the impression I got from Hank), but the $2000 of add-ons were already applied to the car and could not be declined (the pulse lights and wyler certification or whatever). If they are already bought and applied to the car, then update the price!!! 2. This relates to (1) above and should apply to buying any car these days from a dealer. I would get an idea of what you want to pay first and ask before you waste your time going to the dealership what the OTD (out the door) price is on the car you found online. That would've saved me the trip and time to the dealership if I would've asked that question. 3. I told Hank that I wanted and was prepared to pay cash. When he brought out the paper that had the $6000 of add-ons and I asked if I could get out of any of those because the price was now out of what I was willing to pay in cash, he said "well we can always finance." I know most people finance and my situation is probably different than most; but man, when I say I want to pay cash: I don't want a payment, I don't want the interest charges, I want the title with no liens. For me, that was insulting to try and push me into financing the vehicle. Again, no hard feelings towards the team at Jeff Wyler Superior. -Hank, I appreciated that you were available at the time we agreed on and had the car ready to go. -Jesse, thank you for the talk and discussion. I appreciate that you were very understanding of the situation and understood my stance and opinion. -Jeff Wyler, you have a very good man in Jesse. Like I said above, I was about to write a 1-star review and blow-up online. I know you own a lot of dealerships in the area and I would've posted this review to all the other dealerships. For now I am content to keep it here only. If you read my review... just learn from me and ask what the OTD price is before you go. That would have saved me time, frustration, anger, and writing this lengthy review to educate hopefully a couple of people who are trying to buy a car these days. More

Purchased a car December 2, 2021; today is February 16, 2022 and I still don't have title papers to get the car in my name along with my tags. I've gone through Honda's and a 30 day temporary tag and now h 2022 and I still don't have title papers to get the car in my name along with my tags. I've gone through Honda's and a 30 day temporary tag and now have no options left to drive the car legally. Not once did the dealership call me to tell me they have a problem nor did anyone ever return a call. They advised me to drive the car illegally until the title work comes. They declined to reimburse me for my trips to the county courthouse and trips to the dealership to get answers. This is a complete disaster and I would advise everyone to purchase a car from a dealership who is more responsible.   More