Jeff Wyler Superior Honda
Cincinnati, OH
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I had planned to just look at new Hondas but we ended up leasing. Robert Starks was knowledgeable, friendly and very interactive. The whole process worked very well. Ray in finance was also terrific. Th leasing. Robert Starks was knowledgeable, friendly and very interactive. The whole process worked very well. Ray in finance was also terrific. The overall experience was excellent. More
Great Purchasing Experience, Terrible Service / Warranty Exp Last summer we purchased a new CRV from Superior Honda, everything was handled by Jam and I was very happy with the pricing and purchase process, no s Last summer we purchased a new CRV from Superior Honda, everything was handled by Jam and I was very happy with the pricing and purchase process, no surprises, very professional, completely first rate experience. My wife took our 2013 Honda CR-V in for a what we thought would of been a warranted repair yesterday. The vehicle is less than a year old and has under 10,000 miles on it. My wife noticed a few weeks ago that the rear back-up camera feature was out of sync with where it should of been focusing. As a result we called the dealership and scheduled a service visit. Yesterday afternoon I got a message from my wife that the service adviser explained that since he thought that the issue was a result of our negligence (washing the vehicle) which we honestly are not sure how it was broken, my wife said that was all she could think of as to how it happened, that it was not to be covered by the warranty, the repair was to run $350 ($250 part, $100 labor). To say that we are incredibly disappointed is an understatement. We had originally gone to your dealership based upon several family member's recommendations, we will let them and others know of this experience. I and the family will obviously not be purchasing nor have anything serviced at your dealership ever in the future as a result. Update 4/7/14 I spoke to the Service Manager by phone today regarding the above situation, Robert. The conversation was professional and Robert said he was there the day my wife had the car in. I just spoke to my wife and her version of what was described versus what Robert told me was said last week when she was in the Service Dept. are quite different. I was not there but I will trust what my wife said to be accurate; that the camera was broken, we were unsure how it happened, only wild guess was during a hand wash (which I myself do, and no I would of noticed breaking it). As I stated to Robert having been in Sales / Service for decades myself that I am well aware that the Customer is Not always right, I'm also aware that some Customers are overly demanding and are sometimes not worth the effort since nothing will make them happy. We are not in that category. This was our first visit for any type of repair / warranty work, we were told the issue was not covered. Boy am I glad I did not purchase the $1000 extended warranty after this experience. Robert offered to call Honda to see if they would "Goodwill" the part, where was that offer last week when we carved out a few hours to take the car there to have it repaired? Obviously our situation did not seem to warrant the call then, now that we've posted up our experience on the internet they are going to put forth some effort? At the end of the day I spent a couple of hours working on my 10 month old / still under "warranty" Honda CRV and fixed the rear camera issue (the clip that Honda used to secure it into the rear hatch is VERY flimsy, I'm guessing they've had many other issues such as this) myself with $5.00 worth of JB Weld, it is now mounted much more securely than when it left the factory. Well, that's been our experience with Superior Honda's Service Department. I honestly hope you have better luck, we will be going elsewhere in the future. More
I have been in the market for a used Honda and did a lot of research online. I sent internet inquiries to a few dealerships, and Jami Smith at Superior was the only salesman from the only dealership to cont of research online. I sent internet inquiries to a few dealerships, and Jami Smith at Superior was the only salesman from the only dealership to contact me. We set an appointment to evaluate my trade and show me the cars I had seen online. He really listened to me and heard what I said regarding my lifestyle and driving habits, and what I wanted from a car. He offered me a fair price on my trade, and made me a great deal on my "new-to-me" Honda Accord. I arrived at the dealership after work on a weekday, and Jami stayed until I finished the paperwork with Rick from Finance. I picked up my Accord the next day on my lunch break. It was ready for me when I got there, and looked brand new! My entire experience was hassle-free and easy, and Jami made it fun! He was delightful to work with from start to finish. I recommend him to all of my friends, whether they need a car right now or not. Keep Jami in mind when you go car shopping. He will do the right thing for you too! More
the purchase of my awesome honda odessey I had a terrific experience at superior honda of Cincinnati!! The staff was all smiles and very friendly. Gizem"gigi"Ozdemir was very professional and I had a terrific experience at superior honda of Cincinnati!! The staff was all smiles and very friendly. Gizem"gigi"Ozdemir was very professional and extremely nice! We love our new van! More
Wonderful Experience I was greeted immediately upon entering Superior Honda and within moments I was looking at used cars with a delightful sales agent, Gizem "Gigi" Ozdem I was greeted immediately upon entering Superior Honda and within moments I was looking at used cars with a delightful sales agent, Gizem "Gigi" Ozdemir. I felt at ease throughout the process and never felt pressured to buy. Gigi wanted me to find just the right car. She was very patient and attentive to my needs. If you're looking to buy a new or used car, I would highly recommend including Superior Honda in your search. More
From the moment we arrived Steve Kaplan was warm and friendly . We explained that we were - only looking and he continued to be relaxed "not pushy". The thing I really noticed was how attentive he was, friendly . We explained that we were - only looking and he continued to be relaxed "not pushy". The thing I really noticed was how attentive he was, how sincere he was ....trying to understand our interests and needs. In the end we bought a van that we love at a great price. Steve listened so carefully and was knowledgeable about the inventory ....he was able to direct us to the perfect vehicle. Because of the this successful experience we will be back and we will recommend Steve and Superior Honda to friends and family. More
My experience with Superior and Steve Kaplan was outstanding. When we first arrived, we were greeted cordially and asked "why" we were "there". We gave our reason--to lease or purchase a new car. outstanding. When we first arrived, we were greeted cordially and asked "why" we were "there". We gave our reason--to lease or purchase a new car. Steve invited us to sit and then he informed us of the necessary information we needed to make our decision when we were ready to make our decision. There was no pressure at any time. When we decided, he completed all of the necessary paper work and made the sale as simply and quickly as possible. Thank you More
My wife and I did not have a good idea what we wanted (CRV or Acccord, New or Used) and we were at the dealership a pretty long time figuring it out. Robert was patient and friendly the whole time and (CRV or Acccord, New or Used) and we were at the dealership a pretty long time figuring it out. Robert was patient and friendly the whole time and helped us work it out. We left with a new Accord and felt like we got a good deal. More
I was looking for a CRV and saw a 2013 online for a great price with low miles. I called regarding the car and Chris Oligee was who answered the phone. My visit was pretty cut and dried. I previously had price with low miles. I called regarding the car and Chris Oligee was who answered the phone. My visit was pretty cut and dried. I previously had a CRV so that was what I was looking for. My son had an accident and totaled my 2005 CRV. I was on a deadline of sorts. However, I visited on Wednesday after work and test drove the 2014 CRV (used) with low miles. I began the process of paperwork. Richard Friedman helped with this process as well. I was there a few hours, but was taken care of and everything was explained to me. They said that I could take the car that night. However, I had a rental car that had to be turned in. Chris gladly said that they would return it. I told them that I would do it. I was going to pick up the car the next day, however, I found out that Chris' day off was then so I told him that I did not mind and would pick it up on Friday so he would be able to enjoy his day off. Thanks Chris and Richard for a great experience. I will definitely refer my friends and family to Superior Honda. More
We came to buy car for my friend and I should say We were fortunate to meet Gizem Ozdemir "Gigi" as a Sales representative assisting us over at the Showroom. She was very friendly and has answered all our qu fortunate to meet Gizem Ozdemir "Gigi" as a Sales representative assisting us over at the Showroom. She was very friendly and has answered all our questions with utmost patience. While my friend was in confusion about a car that he wanted to purchase, It happened for me to see another Toyota Corolla , and asked her to help us for a test drive with it as well. She didn't really hesitate at any point of time and was showing more interest to show all features of the car while understanding our requirements. I drove the car and was decided to purchase it and from there, it was really like a feel that we had been to Best friend's home than a car dealership showroom. She had helped us all the way from "the selection of the car" to "get the car key into hands" and till we leave from the dealership. It was really very nice experience to interact with her and her assistance in making this DEAL DONE is very much appreciated. I am sure she must have definitely won the deal from my friend as well the other day. Thanks a lot "Gigi" I would also like to some words about Rick Friedman as well in assisting with the purchase details and explaining the documentation stuff. His patience in explaining the things to me was awesome. He has even went out the line to talk to his manager to help me out with the finance and down payment related questions. I would strongly suggest my friends and colleagues to give 1st preference to "Superior Showroom, Cincinnati" for any car deal they look for. Thanks Superior Honda, Cincinnati, Ohio!!! :) More