Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jeff Wyler Springfield Auto Mall
Springfield, OH
2,138 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,138 reviews
November 01, 2016
Recent Service Experience In the last almost 11 years I have purchased two new cars here and have only taken them here for service. Both scheduled maintenance and non-scheduled In the last almost 11 years I have purchased two new cars here and have only taken them here for service. Both scheduled maintenance and non-scheduled maintenance. I cannot say enough positive comments about the sales and service staff. Especially the service staff. They will make you feel like you are the only customer they see. If anything should crop up about the visit it is quickly and professionally taken care of. Will not take my car anywhere else for service. More
by dmuter
Employees Worked With
Bob Hess, Dale Eggenschwiller
November 01, 2016
very happy with my lease Not having the best credit score, I went in to the dealership with low expectations. Dj worked with me without putting any pressure on me and we were Not having the best credit score, I went in to the dealership with low expectations. Dj worked with me without putting any pressure on me and we were able to find a car I could lease. Happy with my decision and excited to go back in three years. More
by green0419
Employees Worked With
DJ Hester, Mark Reeves
October 28, 2016
Difficult Avalon a/c repair. A big thank you to the repair team at Jeff Wyler Toyota Springfield Hillcrest Center. My a/c repair turned into a very frustrating repair for you due A big thank you to the repair team at Jeff Wyler Toyota Springfield Hillcrest Center. My a/c repair turned into a very frustrating repair for you due to incorrect parts sent to you I just wanted to let you know that it is working great now and thank you for my car being spotless when I picked it up.👍👍 A huge thank you to Jeff Miller for staying late and being so patient with me. He waited for me to go home and get a coupon that I forgot to bring with me and for not getting upset when the coupon was for Kia and not Toyota (Wow was I embarrassed)😊😊😊 Again, a huge "thank you" to the service team and to Jeff Miller. Patricia Meehan More
by Toyota
Employees Worked With
Jeff Miller
October 27, 2016
Fast and courteous. They seam like family. Jeff wylER Toyota in Springfield, Ohio and the people I came in contact with listen and made you feel comfortable. They answered all the guestions I Jeff wylER Toyota in Springfield, Ohio and the people I came in contact with listen and made you feel comfortable. They answered all the guestions I had and some that I didn't think of, when purchasing and servicing my new car. I would highly recommend them to my friends. More
by Gary
Employees Worked With
Mike Davis, John Raster
October 26, 2016
Refused to take a personal check Today ... after visiting this dealership for almost 25 years .... my personal check was refused as payment for a car service. They will take my check Today ... after visiting this dealership for almost 25 years .... my personal check was refused as payment for a car service. They will take my check to buy a car but not good enough for maintenance / repair. I will be going elsewhere in the future. I was informed that it was a "corporate decision" . Unfortunately in other areas they are doing quite well. They are flexible and work to get my car in when I need help. But I choose not to put my service / repair on a credit card. More
by Kim17
Employees Worked With
Gary Hayes
October 25, 2016
Great people! JD and Danielle were so wonderful and helpful in helping me find my car. They were not pushy and provided incredible customer service. If you are loo JD and Danielle were so wonderful and helpful in helping me find my car. They were not pushy and provided incredible customer service. If you are looking for a car and want service that is attentive, helpful and not pushy, I would highly recommend JD and Danielle! More
by Laura
Employees Worked With
JD Clark, Danielle Finch
October 25, 2016
All good but the waiting LOF, tire rotation, wipers replaced, all very nice. Wait time too long when I had an appointment. 75 minutes of waiting was too long for this procedur LOF, tire rotation, wipers replaced, all very nice. Wait time too long when I had an appointment. 75 minutes of waiting was too long for this procedure More
by happynana
Employees Worked With
Didn't get names, sorry
October 24, 2016
Service Center Four times at least having to go back to the dealership to get work completed correctly. Examples are getting tires rotated with inspection of the bra Four times at least having to go back to the dealership to get work completed correctly. Examples are getting tires rotated with inspection of the brake system and they did not let me know that the pads were worn out. Had to get new rotors on all four wheels. Latest example being this past Friday, getting four new tires and having to go back after leaving the dealership because the tire pressure light came on. Found out two hours later that the tire pressure warning sensors were not recalibrated. Six hours two get four new tires, ridiculous. More
by Gwolb
Employees Worked With
Jeff Miller
October 23, 2016
best deal I could find I Looked at several dealers and got the best deal at Jeff Wyler. The Sales rep manager stayed extra late to help us. Very friendly. I Looked at several dealers and got the best deal at Jeff Wyler. The Sales rep manager stayed extra late to help us. Very friendly. More
by HappyOwner
Employees Worked With
Steve Mougey, Michael Mingl
October 22, 2016
Thanks so much!! I have been looking for a nice car everywhere and I'm glad I found it in Jeff Wyler. I just purchased my very first certified Toyota Avalon from Jeff I have been looking for a nice car everywhere and I'm glad I found it in Jeff Wyler. I just purchased my very first certified Toyota Avalon from Jeff Wyler and it was a wonderful experience! Mr. Terry Smith is very professional, helpful, and trustworthy! He made sure I get the best experience possible and even got my car cleaned by himself and I couldn't be happier. My whole family have built a great relationship with Mr. Terry and without a doubt, I recommend Mr. Terry Smith of Jeff Wyler. He values his clients so much. If you're looking for the best, look no further than Mr Terry Smith. He is the man! More
by lmd16
Employees Worked With
Mike Davis, Terry Smith
