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Jeff Wyler Springfield Auto Mall

Springfield, OH

4.2
2,138 Reviews

1501 Hillcrest Ave

Springfield, OH

45504

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Showing 2,138 reviews

October 18, 2017

Horrible service dept. I will never buy from here again. Horrible service. It took 1 month to get my truck even looked at. I was having warranty work done. They didn't fix everything that was found wrong. It More

by Sschuler56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Kissee
Oct 25, 2017 -

Jeff Wyler Springfield Auto Mall responded

We spoke with the service manager at our dealership about your issues and this is what we found out. You have an extended service contract on your Ford F150 and you were scheduled in by the scheduling department and that took some time with an oil leak diagnosis. You should have been advised to go straight to a Ford store because it requires special tools to repair these vehicles, but because we thought you may have a disappearing deductible on your extended service contract, we had you bring it in and then called Ford and that took even more time to get in. We took the vehicle to the Ford store and we gave you a vehicle to drive for a week when it was not done when Ford had promised. We did not know about the not fixing things because we did not see anything on your paperwork that says you declined anything. The repairs were covered by your extended service contract, other than your deductible. We are very sorry for it taking so long. Thank you for telling us about what happened, hopefully we can do a better job next time.

Oct 25, 2017 -

Sschuler56 responded

I'm not sure where you are getting this information. My receipt clearly states that I refused to have a covered part fixed. Also, I did not have a loaner vehicle for a week. I had a loaner for one day. After being lied to "again" by Lance about when my vehicle would be completed, I took this matter up with Gary (service manager), and he in return apologized and gave me a vehicle for 2 days until my vehicle was complete. Nevertheless, this whole experience was a disaster. I've worked in a 5 Star dealership service dept before and would never put a customer through this. My future purchases and/or servicing will be done elsewhere. Thank you for your response, but it's not the first time I've had problems with this dealership.

October 15, 2017

Great deal and wonderful service My husband and I just leased a 2017 KIA Forte from them and it was so easy and quick. We were able to get it with no money down even though we have le More

by Acolliver15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Davis, Lamar Gaskins
October 14, 2017

Great experience buying a used car I saw an 2013 Acura MDX online that I really liked and drove to Springfield to look at it. The car was cherry, with complete maintenance records and More

by H&H
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Davis, Andy Richards
October 13, 2017

Fantastic service by Terry Smith Terry Mith is the salesman to see. He makes the process easy from start to finish. Friendly and curtious . He looked for the best deal. More

by Sherry-great
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Davis, Terry Smith
October 13, 2017

personal attention very attentive listened to everything i wanted in a car. took extra effort to get me the best interest rate. went over and beyond any other sales pers More

by marcella richmond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
finance guy cant think of his name made it short and sweet, Ann Smith
October 12, 2017

Great experience!! Very helpful great job guys😁 They listened to me and what I was looking for and what I could afford.And they went above and beyond to make me comfortable.Great experience and grea More

by Ktwice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Powell, JD Clark
October 10, 2017

Good experienc I had a good experience waiting for my car to be serviced. I do wish that they had a vending machine . all i saw was a coffee station. I would reco More

by lindarisley27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Hess
October 10, 2017

Acomadating Great service and people the premisses were clean and neet. I walk with a cane the held the door and brought the car to me More

by Karen M Chaney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Loney, Dustin Hoelscher
October 09, 2017

Recall issue Came in to have a recall issue corrected. My car was taken in right at the appointment time. My car was ready very quickly. I was surprised at how qu More

by Kar242
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Kissee
October 08, 2017

Great Communication Although I didn't purchase a vehicle here, since another closer worked out, it was great working with Richard Truman at Jeff Wyler. Really responsive More

by LWM103
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Richard Truman
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