Back

Jeff Wyler Springfield Auto Mall

Springfield, OH

4.2
2,137 Reviews

1501 Hillcrest Ave

Springfield, OH

45504

Directions

By Type

Showing 2,137 reviews

November 04, 2017

geeeerrrrrate terry smith was a very patient salesperson, this was the smoothest transaction I've ever done... 2 thumbs up to terry I will always buy my cars from More

by mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Smith
November 03, 2017

elantra Our salesperson was patient in working with us and our questions. He quickly found the elantra we wanted and it was delivered in a very timely manne More

by eddieropp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Matuke
October 30, 2017

great service We had our car serviced in the Springfield Toyota dealership. They did it in the time stated and gave us a courtesy ride into the local plaza so we co More

by Jimmymac1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
October 29, 2017

Great It was a very good experience . I appreciate the ease and professionalism I was shown. I would recommend Jeff Wyler to family and friends who are lo More

by Kclark001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Brown
October 29, 2017

Ended happy Had some issues, make sure everything explained fully. Always go educated on your vehicle and banking. But they made everything right and am fully sat More

by Jeepgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Brown
October 25, 2017

LOVE that dealership!! The Santa Fe was our third new car purchase at Wyler's. We would NOT go anywhere else for a new car. Tom Loney is the best in the business!!!! More

by zorn_45503
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Loney, Cody Meade
October 25, 2017

Honest and customer oriented Ken Berry is customer caring and service oriented, He cares about us, we have bought three toyotas from Ken and the service does not stop at the door. More

by Alan R. Clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Berry
October 20, 2017

Great customer service experience Russ Heaton was the perfect car salesman for us. He quickly assessed what we wanted, and was extremely product knowledgeable. Short, competent nd plea More

by Happybuyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Heaton, Mike Davis
October 20, 2017

excellent Collin & Eric were absolutely amazing! I lost my husband a year ago and they worked with me to get a new vehicle with a lower payment and such. I am c More

by hjmoore15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Powell, Collin Crowe
October 18, 2017

Horrible service dept. I will never buy from here again. Horrible service. It took 1 month to get my truck even looked at. I was having warranty work done. They didn't fix everything that was found wrong. It More

by Sschuler56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Kissee
Oct 25, 2017 -

Jeff Wyler Springfield Auto Mall responded

We spoke with the service manager at our dealership about your issues and this is what we found out. You have an extended service contract on your Ford F150 and you were scheduled in by the scheduling department and that took some time with an oil leak diagnosis. You should have been advised to go straight to a Ford store because it requires special tools to repair these vehicles, but because we thought you may have a disappearing deductible on your extended service contract, we had you bring it in and then called Ford and that took even more time to get in. We took the vehicle to the Ford store and we gave you a vehicle to drive for a week when it was not done when Ford had promised. We did not know about the not fixing things because we did not see anything on your paperwork that says you declined anything. The repairs were covered by your extended service contract, other than your deductible. We are very sorry for it taking so long. Thank you for telling us about what happened, hopefully we can do a better job next time.

Oct 25, 2017 -

Sschuler56 responded

I'm not sure where you are getting this information. My receipt clearly states that I refused to have a covered part fixed. Also, I did not have a loaner vehicle for a week. I had a loaner for one day. After being lied to "again" by Lance about when my vehicle would be completed, I took this matter up with Gary (service manager), and he in return apologized and gave me a vehicle for 2 days until my vehicle was complete. Nevertheless, this whole experience was a disaster. I've worked in a 5 Star dealership service dept before and would never put a customer through this. My future purchases and/or servicing will be done elsewhere. Thank you for your response, but it's not the first time I've had problems with this dealership.

...
30
...