Jeff Wyler Springfield Auto Mall

I wasn't going to leave a review but I also witnessed the behavior of Mr. Lilly in the service drive yesterday bringing in my boyfriends car. Sorry Mr. Wyler but he is a lawsuit waiting to happen. I won't b behavior of Mr. Lilly in the service drive yesterday bringing in my boyfriends car. Sorry Mr. Wyler but he is a lawsuit waiting to happen. I won't be back as long as that service manager is employed at this location. More

I am very happy that johny in toyota was very friendly and he took the time to look at my options he was a great sales person he went far and beyond to make me happy and he took the time to look at my options he was a great sales person he went far and beyond to make me happy More

They will do what it takes to get you into the right vehicle. Fastest service I have personally received. And a friendly team. vehicle. Fastest service I have personally received. And a friendly team. More

My experience with Jeff Wyler Dodge customer service - it sucks to put it bluntly - Took my Dodge 2500 in for a safety recall. Made the online appt. and give them the safety recall codes Dodge sent me. The sucks to put it bluntly - Took my Dodge 2500 in for a safety recall. Made the online appt. and give them the safety recall codes Dodge sent me. They had days to pre-order the recall parts but instead didn't do anything until it arrived. Even though I an appt. the service coordinator wasn't there so I had to wait. Took 3 more days just to get the part and when done they had drained the battery to the point it wouldn't start. No concern on the service advisors part that my battery was drained. Took 4 visits and another 30 minutes to the "lack of service" desk to sent someone jump start it. No offer to try to charge the battery or any other help. Only reason I used them in the first place was it's a Dodge recall. Find a good honest mechanic and avoid this dealership that apparently doesn't care. More

They are unresponsive, unorganized, and very difficult to deal with. Good luck finding someone capable of helping you navigate their inventory. The sales managers and online agents appear to be the biggest deal with. Good luck finding someone capable of helping you navigate their inventory. The sales managers and online agents appear to be the biggest problem. Find somewhere else to buy your vehicle if you want service. More

I booked an appointment online and when my husband showed up to drop the car off he was very rudely told they didn’t have our appointment in the system. They took the car and my husband’s information on why up to drop the car off he was very rudely told they didn’t have our appointment in the system. They took the car and my husband’s information on why we were bringing it in to be looked at. For 5 days we kept calling in trying to get an update on the car and no one was answering the phone. Every day we left a voicemail asking for a call back with an update as this is my only car and I was having to find rides into work every day. When I finally got ahold of someone they took 5 minutes to even find information on my car and he was very rude as well. They were not helpful and I told them I didn’t want them to service my vehicle and I would just come pick it up. When I arrived they told me it would be $390 as a diagnosis fee. I explained that there should be no charge as my car is still under warranty to which he explained there is nothing to charge to the warranty since no work was done. (None of the other Kia dealers have ever charged me for looking at the vehicle. ) We argued for a few minutes as I explained that a bumper to bumper warranty should have no charges and at no point was I quoted any fees. He got frustrated, slammed my keys on the counter and then flung my paperwork at me. He said whatever I’ll take care of it and we left. This is the worst I’ve ever been treated at any place of business. As a female in her twenties I felt as though they were trying to intimidate me into paying. I definitely would not recommend using them especially for women. Don’t send your wives, daughters or sisters to these scammers. More

Tyler Fazio was great. Only complaints are we bought it and will be in the shop for two weeks for an oil pan. Only complaints are we bought it and will be in the shop for two weeks for an oil pan. More

I have written a number of negative reviews on this forum. Happily, this review is positive. I would like to commend Scott Semmler (sales guru) and Cody Cheatwood from KIA sales on the way they handl forum. Happily, this review is positive. I would like to commend Scott Semmler (sales guru) and Cody Cheatwood from KIA sales on the way they handled our purchase of the first KIA EV6 in Springfield. I ordered the car on 8 June 2021. When it arrived on 19 February 2022 Cody was very knowledgeable and helpful. He has since remained in contact and he and Scott helped us get a loner of a $700 220 volt charger unit until the promised one from KIA Corporate arrived. Some of the shipping damage has been fixed and I have been told that the paint damage will be fixed by a total repaint of the vehicle. Both Scott and Cody have been very helpful, and I am sorry to hear that Cody is moving to another KIA dealership. That is my loss and the new dealer's gain. More