Jeff Wyler Springfield Auto Mall

New Car purchase/lease - Toyota Jason Norton - Great job, friendly Isaiah Williams - Very helpful in training, Patient Toyota team - very helpful, not too pushy and accommodating Current lease was ex job, friendly Isaiah Williams - Very helpful in training, Patient Toyota team - very helpful, not too pushy and accommodating Current lease was expiring and went to Jeff Wyler looking for a new vehicle. They had several models and brands to choose from; Chevy, Toyota, Dodge, Hyundai, (more). Jason Norton reviewed all my needs and came up with a great vehicle choice. After we, Toyota team worked through the preliminary process, Isaiah Williams was very helpful and knowledgable in giving me an initial tour of the new vehicle, helped me set up and personalize my car (very patient), and was/will be willing to answer any questions then or in the future. Will definitely go back. More

Buyer beware! True definition of “Used Car Salesman”! We were in the process of purchasing a vehicle on trade, application completed, price negotiated, payment e True definition of “Used Car Salesman”! We were in the process of purchasing a vehicle on trade, application completed, price negotiated, payment established, etc… I inquired about putting a deposit down as I was 6 hours away, The sales person said his manager didn’t require a deposit, the vehicle is yours and it’s marked as sold. The next day I was notified that there was minor damage to the vehicle and it would be in the shop for repair so I couldn’t come get it to complete the transaction until it was fixed, While in the shop being repaired, I kept in communication with the sales rep daily, come to find out it was sold the day I was suppose to have picked it up following the repairs. Management was not providing the sales rep honest information just because he’s the manager. By the way, the Manager was driving this vehicle when I initially inquired about it. In fact, the Manager was suppose to have the vehicle back to the dealership for a video walkthrough. Needless to say the Manager didn’t have the vehicle back to the shop the next day so the sales rep went to his house to make the video for me. Again, Buyer beware and take your business elsewhere! More

2 minutes ago NEW If I could give a 0 star review I would. Beware of shady business tactics from this dealership. We came in and the car we wanted to look at and that was posted online was “in service” would. Beware of shady business tactics from this dealership. We came in and the car we wanted to look at and that was posted online was “in service” and not available. We picked out another vehicle that was more but still affordable. The vehicle was at their Cincinnati dealership and we were told before we left that it was secured. We were going to finish up the paperwork today only to get a text that it was sold on Sunday. What!!! We were told that since we didn’t finish the paperwork that the dealership sold it on Sunday. There was enough time on Saturday to complete the final paperwork for the car. Very disappointed and will never buy a car from them. Did not even offer anything for the trouble other than we can send you over more vehicles that are available. No thanks. I’m done. More

I wasn't going to leave a review but I also witnessed the behavior of Mr. Lilly in the service drive yesterday bringing in my boyfriends car. Sorry Mr. Wyler but he is a lawsuit waiting to happen. I won't b behavior of Mr. Lilly in the service drive yesterday bringing in my boyfriends car. Sorry Mr. Wyler but he is a lawsuit waiting to happen. I won't be back as long as that service manager is employed at this location. More

I am very happy that johny in toyota was very friendly and he took the time to look at my options he was a great sales person he went far and beyond to make me happy and he took the time to look at my options he was a great sales person he went far and beyond to make me happy More

They will do what it takes to get you into the right vehicle. Fastest service I have personally received. And a friendly team. vehicle. Fastest service I have personally received. And a friendly team. More

My experience with Jeff Wyler Dodge customer service - it sucks to put it bluntly - Took my Dodge 2500 in for a safety recall. Made the online appt. and give them the safety recall codes Dodge sent me. The sucks to put it bluntly - Took my Dodge 2500 in for a safety recall. Made the online appt. and give them the safety recall codes Dodge sent me. They had days to pre-order the recall parts but instead didn't do anything until it arrived. Even though I an appt. the service coordinator wasn't there so I had to wait. Took 3 more days just to get the part and when done they had drained the battery to the point it wouldn't start. No concern on the service advisors part that my battery was drained. Took 4 visits and another 30 minutes to the "lack of service" desk to sent someone jump start it. No offer to try to charge the battery or any other help. Only reason I used them in the first place was it's a Dodge recall. Find a good honest mechanic and avoid this dealership that apparently doesn't care. More

They are unresponsive, unorganized, and very difficult to deal with. Good luck finding someone capable of helping you navigate their inventory. The sales managers and online agents appear to be the biggest deal with. Good luck finding someone capable of helping you navigate their inventory. The sales managers and online agents appear to be the biggest problem. Find somewhere else to buy your vehicle if you want service. More