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Jeff Wyler Springfield Auto Mall

Springfield, OH

4.3
2,147 Reviews

1501 Hillcrest Ave

Springfield, OH

45504

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Showing 2,147 reviews

November 17, 2008

My experience with Jeff Wyler, Springield was a great one.... Cheri Dyer was very help in making my decision to buy from this dealership...she was freindly and very knowledgeable ...service with a smile. More

by diane williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheri Dyer
November 17, 2008

This was, by far, my easiest purchase of a new vehicle. I have purchased seven new vehicles over the past 14 years. We were greeted immediately without pressure and asked to look around. After ten minutes More

by cbaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheri Dyer at Wyler Springfield
November 11, 2008

I believe that my transaction with Jeff Wyler was the best experience I have had buying a car. Beth Adair was very perfessional and helpful in my choice. It was a fast and efficent method of buying a veh More

by Tayenviro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beth Adair
November 04, 2008

My husband and I visited the dealer looking for a new commuter car. It took us about three weeks to research and decide on the car we wanted. We decided on a silver 2009 Sonata with "$16,545 plus take an More

by mklak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony (Hyundai Sales Manager), Kelly (Sales), Russ (Sales), Russ Heaton
Dec 14, 2009 -

Jeff Wyler Springfield Auto Mall responded

Our dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, we recognize that you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. We take a lot of pride in making sure all of our customers are happy, and if we have the opportunity to work with you again, we would like to make things better for you. Can you provide more detail about what happened and what has transpired since this occurred?

Dec 15, 2009 -

mklak responded

What additional information would you like? Since my bad experience at Jeff Wyler, I purchased a Hyundai Sonata from Voss Hyundai for the price that was quoted originally by Jeff Wyler. Voss made the process seamless and was excellent to work with. My shopping experience with the sale people at Jeff Wyler was excellent- Tony (the Hyundai sales manager)on the other hand was the WORST, least customer oriented person I have ever dealt with in my car buying experiences. After spending weeks shopping for a car, and several trips to Jeff Wyler, I arrived to sign paperwork and take possession of a Willow Gray Sonata. Thankfully, Voss Hyndai was able to put me in the car I wanted.

Dec 15, 2009 -

Jeff Wyler Springfield Auto Mall responded

Thank you for your quick response. We recognize that you did not have a superior experience at our dealership, and we apologize for this. We are using this as an example to learn from and to improve all aspects of our service. If we can earn your business in the future, we would like the opportunity to show you a better experience. It is important to all of us that we reach out to let you know that your review was read, was investigated, and was used to make us a better provider in the future. Have a great day. Best Regards, Kevin Frye eCommerce Director/Jeff Wyler Automotive Family

Dec 15, 2009 -

Jeff Wyler Springfield Auto Mall responded

We acknowledge that you did not have a first class experience at our dealership, and we apologize. We take a lot of pride in making sure all of our customers are happy, and if we have the opportunity to work with you again, we would like to make your experience better.

Jan 08, 2010 -

mklak responded

Thank you for responding. As I mentioned in my review posting, my experience with the sales staff was fine... it was Tony the sales manager whose performance should be evaluated. Regards

October 23, 2008

I recently bought a New Corolla at Jeff Wyler Springfield through their Internet Department. This was the first time for me buying this way and I can say that from now on this is how I will be buying all my More

by Kristen61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Webster, Ben Webster
October 23, 2008

Jeff Wyler made buying a car over the internet so easy. They gave us up-front pricing and had the paperwork ready for us when we showed up to take our Sonata home. There weren't any "surprises" when we sh More

by g_oreilly53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Webster, Ben Webster
October 23, 2008

What a great experience. They took the time to make sure that all the paperwork was ready when we got there. We did all of our shopping online and finalized the deal online. We weren't at the store but ma More

by g_oreilly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Webster, Ben Webster
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