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Jeff Wyler Springfield Auto Mall
Springfield, OH
2,133 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,133 reviews
February 07, 2011
In my relatively limited experience with buying cars, this was by far the worst I've ever had. We have had both service and sales from this dealership and have walked away disappointed. First, their used this was by far the worst I've ever had. We have had both service and sales from this dealership and have walked away disappointed. First, their used car selection is not much to speak of. We drove a couple of cars and liked one that had some flaws. It had a couple of accessories that did not function properly and I felt I could repair those on my own. My experience with the sales rep was awful, however. First, he never really listened to me. I would tell him what I wanted or where I wanted to be and he would go a completely different route. Not only that, but it took multiple trips to the dealership and multiple phone calls to get things 90% prepared for us to purchase the car. We decided to buy the car, went out there, where he proceeded to small talk us to death for 3 hours--which seems like a really long time to close a car sale in my opinion. Meanwhile, the mechanics were doing a courtesy oil change. About 3 miles down the road I hear a little rattling at a specific RPM. To me this sounds like a heat shield or something, nothing major. I report it immediately, but seeing as how this dealership is not conveniently located for us we'd have to wait to have it looked at. A couple of weeks go by and we're noticing other mechanical problems. The icing on the cake occurs when the oil pressure light comes on. I check the fluid levels and the engine is now bone dry. Seems their mechanic forgot to seat the oil filter properly. I take it back, they're willing to replace the engine and waive my deductible--at least they said they would in a wishy washy way. They couldn't tell me the mileage on the new engine, they couldn't tell me how they came about it so quickly, and they hauled the car off to have timing work done without me knowing any work had been performed to begin with. We said no thank you, teetered on seeking legal action against them but decided if they'd buy the car back at the price we paid we'd replace it with another vehicle. We decided to do that. The second experience was just as awful, only worse. First, we couldn't get them to work with us on the price at all. We ended up paying slightly above the book value for the car we wanted to replace it with. On top of that they wouldn't help us with additional taxes / fees we were paying. We ended up being under the water and getting hosed because of they're inability to change oil. Again, the sales rep small talked us to death, tried pigeon holing me in to a loan that had gap insurance when I could just put a little more down and get half the rate without the gap insurance--decreasing my payments by 10%. I wouldn't have known this had I not made a fuss about it. Everything takes a century there and they'll gladly drop you to help another customer. Saw it happen on more than one occasion. When I raise concern with management they take offense to my dissatisfaction and began to argue with me. This place is unprofessional, overpriced, and has absolutely no concern for customer satisfaction. They wanted to just get rid of me as fast as possible. I'm going to be doing another rating for the awful job they did repairing another vehicle and the loads of money I ended up putting in to it before having to part ways with it at a loss. More
by anthonym10
Employees Worked With
Don Shepherd, Tim Smith, Gary Hayes
February 07, 2011
Gary helped me pick the perfect vehicle for me. I got a great deal on a new Kia Sorrento. Gary explained about extended warranties and vehicle protection for the inside and out. He was very informative a great deal on a new Kia Sorrento. Gary explained about extended warranties and vehicle protection for the inside and out. He was very informative and courteous. The serviced department installed my optional remote started in a timely manner. The technician took the time to explain out the started worked. Everyone was great to work with! More
by susan61
Employees Worked With
Gary Bowman
February 06, 2011
My recent experience at Jeff Wyler went as smooth as anyone could hope for. I picked a car out online then I called Tom Loney to help me with the details He test drove the car for me Had the ping in the anyone could hope for. I picked a car out online then I called Tom Loney to help me with the details He test drove the car for me Had the ping in the engine fixed and 30 minutes later I drove away in my new car. I love it Zoom Zoom and Thank You Jeff Wyler and Most of All The Best Sales Guy around TOM LONEY. My Thanks, Debbie Dillon French More
by Debbie Dillon French
Employees Worked With
Tom Loney, Melissa Loney and the secretary Britiney
February 04, 2011
The sales process was drawn out because I was so busy with work but Dale kept me informed on new incentives and rebates on the different vehicles I showed interest in. I appreciated that because I didn't with work but Dale kept me informed on new incentives and rebates on the different vehicles I showed interest in. I appreciated that because I didn't have time to truck shop. The whole staff I came in contact with was very helpful from Dale and Rick to their F and I guy ( I,m embarrased I don't remember his name) to all the shop help. My late wife has always bought at this Dealership partly because she use to work there but mostly because she recognized how friendly they all were. More
by Dennis Whalen
Employees Worked With
Dale Eggenschwiller
February 04, 2011
I can highly recommend this dealership. Phil worked very hard on finding me the right car. He and the finance (I am sorry I forgot his name) were excellent. Very friendly team and not pushy. Thank you so m hard on finding me the right car. He and the finance (I am sorry I forgot his name) were excellent. Very friendly team and not pushy. Thank you so much for such a great experience buying a car. I truly wish all dealerships worked this hard for the customer. I just don't have one negative thing to say. Thank You Again. More
by Littlemsk
Employees Worked With
Phil Beach
February 03, 2011
Terry was very helpful, patient, and understanding in finding the type of car we were looking for. He kept us informed of his searches via e-mail and phone calls. Once we decied on a car he was very ef finding the type of car we were looking for. He kept us informed of his searches via e-mail and phone calls. Once we decied on a car he was very efficient and informative with the transaction and certified used car information. More
by traveler123
Employees Worked With
Terry Smith
January 26, 2011
Good service. I was there on a factory recall for my Sedona van. One item was not fixed which, strangely enough, went bad the last time I had service done at this dealer. Whether or not it was coincide Sedona van. One item was not fixed which, strangely enough, went bad the last time I had service done at this dealer. Whether or not it was coincidental, I do not know. The part was not in stock so it had to be ordered. I was not told how long the service would be on fixing the recall. Overall, my service experiences at this deal have been excellent. More
by dlmatson78
Employees Worked With
Lance Kissee
January 22, 2011
so far i have not had a bad visit to the dealership. i have purchased many cars and trucks from this dealership and never talked to a unfriendly person or had a bad visit to the body shop or service depar have purchased many cars and trucks from this dealership and never talked to a unfriendly person or had a bad visit to the body shop or service department. all the people i have talked to or purchased a vehicle from are very experienced in thier fields and that means a lot More
by spazman_00
Employees Worked With
dodge service team
January 21, 2011
Everyone was cooperative and responsive to my needs and requests...they do a great job....Jeff always goes the extra mile! Staff is courteous, friendly and interested in finding exactly what you want in a requests...they do a great job....Jeff always goes the extra mile! Staff is courteous, friendly and interested in finding exactly what you want in a car. I would recommend them to anyone. Keep up the good work! More
by mmiller138
Employees Worked With
Jeff Coburn
January 18, 2011
My family has delt with Gary Bowman for many years for the purchasing of automobiles. Gary has alwasy been very friendly, HONEST and professional when dealing with us. He has helped us by looking for disc the purchasing of automobiles. Gary has alwasy been very friendly, HONEST and professional when dealing with us. He has helped us by looking for discounts or rebates that are offered for the car that we have wanted and has always kept us in the price range we were looking in and not trying to sell us something we couldn't afford. If all sales people were as HONEST and had the intergrity that Gary has there would be a lot more sales and a lot less repo's. More
by kurbmaster
Employees Worked With
Gary Bowman
