Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jeff Wyler Springfield Auto Mall
Springfield, OH
2,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,137 reviews
July 27, 2011
I worked with Phil Beach on the purchase of a 2011 Hyundai Sonata. Phil was very helpful with finding me a car that would work for me and at a great price! Thanks Phil! Hyundai Sonata. Phil was very helpful with finding me a car that would work for me and at a great price! Thanks Phil! More
by jsusche22
Employees Worked With
Phil Beach, Phil Beach
July 23, 2011
Good folks to deal with. Worked with Toyota to resolve my problem. Will continue to seek service and advice from this dealership. Overall great experience! L. Sonny Young my problem. Will continue to seek service and advice from this dealership. Overall great experience! L. Sonny Young More
by lsonyoung
Employees Worked With
Tim Tyree, Tim Tyree
July 22, 2011
We bought a used 2011 Tacoma truck from Chuck. He was very professional in his dealing with us. Since it was used it had a couple issues that he advised us of. He took care of everything we asked to be c very professional in his dealing with us. Since it was used it had a couple issues that he advised us of. He took care of everything we asked to be corrected, and gave us what we think was a good deal on the vehicle. He assured us of his continued guarantee to keep us happy, and based on what he has done so far we are sure that will happen. Gary and Nancy Statler More
by gstatler
Employees Worked With
Chuck Otstot, Chuck Otstot
July 20, 2011
For the first time ever we were not assaulted by salespeople the second we stepped onto a dealership lot. This gave us time to take a look at the car we were interested in without a constant barrag salespeople the second we stepped onto a dealership lot. This gave us time to take a look at the car we were interested in without a constant barrage of questions or being overloaded with information we neither needed nor wanted. This was greatly appreciated! When we decided we were ready, Randy was there to take a test drive and answer any final questions, before helping us make our purchase. This was the nicest and easiest car buying experience ever. More
by herberts
Employees Worked With
Randy Crawford
July 20, 2011
Purchased new camry about 3 weeks ago. Salesman (Tom Brackett) great as always. I drove it home and did not drive until next morning. The maintenance light came on. Called service and scheduled appointm Brackett) great as always. I drove it home and did not drive until next morning. The maintenance light came on. Called service and scheduled appointment. Went to appointment and was told it was oxygen sensor causing issue. They had to order part and I would have to bring back. It should take about an hour after engine cooled off. When part arrived I was then told it would have to be left overnight. I received a loaner, drove it home and next morning it had a flat tire. I picked up car and next day the same light came on. I took it back and was told this time that one of the sensors going to the oxygen sensor may be bad and this caused oxygen sensor to go bad. Ordered more parts. Went back for another appointment, told it needed to be overnight again. I received another loaner. I was called a few hours later and was told I could go ahead and pick it up. I could have been driven home instead of given the loaner. I couldn't pickup till next day. Due to schedule, I had my mother pick up car. She was told that a mouse had chewed through some wires and under the circumstances, there would not be any charge. More
by jeffwwhite3553
Employees Worked With
tim
July 19, 2011
I first talked to Tom Farish to tell him I would be looking to trade my car in possibly in the near future,I told him my father is very ill so if he would start checking around I would get back with hi looking to trade my car in possibly in the near future,I told him my father is very ill so if he would start checking around I would get back with him,he was great. I then took my Kia and had new windshield wipers put on,then had an oil change. The staff was did aworkeddd well to get the work done in a timely manner. More
by bridgenight
Employees Worked With
Tim Farish
July 18, 2011
kelly and mark went out of their way to make sure that we got the vehicle that we wanted. they are remarkable associates and we truly appreciate there help with everything! got the vehicle that we wanted. they are remarkable associates and we truly appreciate there help with everything! More
by lnitchman
Employees Worked With
Kelly Kaylor
July 18, 2011
Car in for inspection after accident, hit in rear end while stopped. $85.00 for inspection for insurance purposes. According to inspection...no damages caused from collision. Tires were wearing on insid while stopped. $85.00 for inspection for insurance purposes. According to inspection...no damages caused from collision. Tires were wearing on inside/uneven & needed to be replaced. Why did tires wear on inside? No mention of left front lower ball joint needing to be replaced. Did say I needed new wiper blades. They were replaced in February. Also said air conditioner needed refresh service. No.... the air conditioning is fine. Oil change paid for ....no sticker on window this time. Was the oil actually changed? Is damage to rear suspension the only possible damage a rear end collision can cause? While pricing tires at other tire shop...found that the left front lower ball joint needs replaced. Why didn't Jeff Wyler Service Department catch that? That's why I brought the car in for inspection. More
by bswilliams
Employees Worked With
Ken
July 17, 2011
I gave all Great ratings because I had a positive experience at Jeff Wyler. They were willing to be reasonable and creative when it came time to offer up a little good will as far as negotiation. W experience at Jeff Wyler. They were willing to be reasonable and creative when it came time to offer up a little good will as far as negotiation. When that good will did not come through as planned, Phil Beach went over the top to personally deliver the gas gift card that was part of the purchase deal. More
by sueschmidt
Employees Worked With
Phil Beach, Jay Lawrence, Phil Beach
July 16, 2011
Phil was wonderful to work with. He checked in with us multiple times to ensure we were 110% satisfied. This was a great car buying experience! multiple times to ensure we were 110% satisfied. This was a great car buying experience! More
by jacktap
Employees Worked With
Phil Beach, Phil Beach
