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Jeff Wyler Springfield Auto Mall
Springfield, OH
2,133 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,133 reviews
July 20, 2011
Purchased new camry about 3 weeks ago. Salesman (Tom Brackett) great as always. I drove it home and did not drive until next morning. The maintenance light came on. Called service and scheduled appointm Brackett) great as always. I drove it home and did not drive until next morning. The maintenance light came on. Called service and scheduled appointment. Went to appointment and was told it was oxygen sensor causing issue. They had to order part and I would have to bring back. It should take about an hour after engine cooled off. When part arrived I was then told it would have to be left overnight. I received a loaner, drove it home and next morning it had a flat tire. I picked up car and next day the same light came on. I took it back and was told this time that one of the sensors going to the oxygen sensor may be bad and this caused oxygen sensor to go bad. Ordered more parts. Went back for another appointment, told it needed to be overnight again. I received another loaner. I was called a few hours later and was told I could go ahead and pick it up. I could have been driven home instead of given the loaner. I couldn't pickup till next day. Due to schedule, I had my mother pick up car. She was told that a mouse had chewed through some wires and under the circumstances, there would not be any charge. More
by jeffwwhite3553
Employees Worked With
tim
July 19, 2011
I first talked to Tom Farish to tell him I would be looking to trade my car in possibly in the near future,I told him my father is very ill so if he would start checking around I would get back with hi looking to trade my car in possibly in the near future,I told him my father is very ill so if he would start checking around I would get back with him,he was great. I then took my Kia and had new windshield wipers put on,then had an oil change. The staff was did aworkeddd well to get the work done in a timely manner. More
by bridgenight
Employees Worked With
Tim Farish
July 18, 2011
Car in for inspection after accident, hit in rear end while stopped. $85.00 for inspection for insurance purposes. According to inspection...no damages caused from collision. Tires were wearing on insid while stopped. $85.00 for inspection for insurance purposes. According to inspection...no damages caused from collision. Tires were wearing on inside/uneven & needed to be replaced. Why did tires wear on inside? No mention of left front lower ball joint needing to be replaced. Did say I needed new wiper blades. They were replaced in February. Also said air conditioner needed refresh service. No.... the air conditioning is fine. Oil change paid for ....no sticker on window this time. Was the oil actually changed? Is damage to rear suspension the only possible damage a rear end collision can cause? While pricing tires at other tire shop...found that the left front lower ball joint needs replaced. Why didn't Jeff Wyler Service Department catch that? That's why I brought the car in for inspection. More
by bswilliams
Employees Worked With
Ken
July 18, 2011
kelly and mark went out of their way to make sure that we got the vehicle that we wanted. they are remarkable associates and we truly appreciate there help with everything! got the vehicle that we wanted. they are remarkable associates and we truly appreciate there help with everything! More
by lnitchman
Employees Worked With
Kelly Kaylor
July 17, 2011
I gave all Great ratings because I had a positive experience at Jeff Wyler. They were willing to be reasonable and creative when it came time to offer up a little good will as far as negotiation. W experience at Jeff Wyler. They were willing to be reasonable and creative when it came time to offer up a little good will as far as negotiation. When that good will did not come through as planned, Phil Beach went over the top to personally deliver the gas gift card that was part of the purchase deal. More
by sueschmidt
Employees Worked With
Phil Beach, Jay Lawrence, Phil Beach
July 16, 2011
Phil was wonderful to work with. He checked in with us multiple times to ensure we were 110% satisfied. This was a great car buying experience! multiple times to ensure we were 110% satisfied. This was a great car buying experience! More
by jacktap
Employees Worked With
Phil Beach, Phil Beach
July 13, 2011
My camry would not start last Friday. Tim recommended Maines Towing to drop the car off at Wylers. Car was checked on arrival and part ordered. Car was repaired and ready by 10:00 am Monday. Tim kept Maines Towing to drop the car off at Wylers. Car was checked on arrival and part ordered. Car was repaired and ready by 10:00 am Monday. Tim kept me informed and was very profesional. I would recommend Wylers to my friends. More
by Linda Watson
Employees Worked With
Tim Tyree, Tim Tyree
July 08, 2011
I found that the salesman was positive, attentive and truthful. He was patient while we were working through what fit our needs. He was aware that we were shopping all makes. With that, he made no effor truthful. He was patient while we were working through what fit our needs. He was aware that we were shopping all makes. With that, he made no effort to apply undo pressure for the sale. If all salesman would take that approach, the car buying experience that many complain about would be minimized. More
by mran
Employees Worked With
Don Shepherd, Don Shepherd
July 07, 2011
My Santa Fe was acting up about a week ago, engine light came on, car was stalling out at stops. Visited J.Wyler's and made an appointment for a check over and repair if necessary. In the interim the engi came on, car was stalling out at stops. Visited J.Wyler's and made an appointment for a check over and repair if necessary. In the interim the engine light went out, but Ken thought we should check it out anyway, because I am heading out on a long trip tomorrow. They found the culprit, it was the oxygen sensor, replaced it under warranty. This is my 5th Hyundai, I love these cars and the service J.Wylers has always given them and me. Security is what they give me along with the great service. More
by Jrusty
Employees Worked With
Ken Bennett
July 07, 2011
Sceduled maintaince was performed in a timely manner even though I had no appointment.That alone is worth it's weight in gold. Thanks again!! though I had no appointment.That alone is worth it's weight in gold. Thanks again!! More
by Steven Moorman
Employees Worked With
Todd Tuttle M Craycraft
