Jeff Wyler Springfield Auto Mall

I own a 2006 Sonata which I purchased five years ago. A few weeks ago my airbag light went on and I made an appointment at the Jeff Wyler auto Mall in Springfield. When I dropped the car off I had only int few weeks ago my airbag light went on and I made an appointment at the Jeff Wyler auto Mall in Springfield. When I dropped the car off I had only intentions of having the airbag issue taken care. Later that day I was called by the Jeff Wyler service department and notified that there was nothing wrong with the airbag and that they simply cleared the fault. The technician then told me that my car had just over 60,000 miles and that I should have the 60,000 mile service done while the car was there. I asked him what that involved and how much it would cost. He said I would need a transmission flush, a coolant flush, a number of inspections, and my sparkplugs changed. The cost of a transmission flush was $169.95, the sparkplug replacement $364, and the coolant replacement $110. With the airbag diagnosis and some filter replacements the total bill came to $867.85. I informed the technician that I did not wish to have 60,000 mile service done at this time. The technician responded that he understood my feelings however I had a 100,000 mile warranty and I could have issues with Hyundai should I not perform the service and later have a claim. Not wishing to endanger my warranty I allowed the service. After having paid the bill I went home and put the bill in a stack of things to file. Last night as I was filing the bill I noticed a number of things on the bill started with the terms "customer states needs", or "customer requests". I then went to my car got my manual and looked up the requirements for the 60,000 mile maintenance. Here's what I found; the sparkplug replacement was required at 97,500 miles or 78 months, the transmission flush was required at 105,000 miles or seven years. In other words almost $540 by $867 bill was unnecessary maintenance. The Jeff Wyler shop may respond to this by stating that these were recommendations given to the customer and that the customer accepted these recommendations. That however was not the case. I was threatened with problems with my warranty if this work was not done. They had my car and my manual. Had I the opportunity to check this prior to approval I would have refused. My advice to any reader, check your book any time before you bring your car here for any reason. As for me, rest assured any additional maintenance required on my vehicle will not be done at Jeff Wyler. More

Eric worked very hard to get me in the car of my dream. My credit score was not top notch however he and Kenny (finance) continued to find financing that met my budget and needs. Eric was very polite, cari My credit score was not top notch however he and Kenny (finance) continued to find financing that met my budget and needs. Eric was very polite, caring and professional. His pleasant personality and outstanding customer service made my car purchase a great experience. Thanks to everyone at Jeff Wyler. More

Above all my wife was happy. She was in and out in very short of time. Thanks for the fast service on time. Thanks Hubie Moon short of time. Thanks for the fast service on time. Thanks Hubie Moon More

My 2012 Hyundai Tucson was my first new car and the experience was entirely positive thanks to Phillip Beach. Phil was very knowledgeable about the car and answered all my questions as well as pointin experience was entirely positive thanks to Phillip Beach. Phil was very knowledgeable about the car and answered all my questions as well as pointing out features I was not even aware of despite previous visits at other dealerships. I appreciated that Phil was never pushy and was also very accommodating to the fact that this was a very big purchase for me - he even came in on his day off so that I could drive off with my new car as soon as possible. Phil was great and I would not hesitate to recommend working with him to anyone I know who's in the market for a new car. More

My husband and I made a trip to Jeff Wylers to purchase a car,we have always had great service from them, especially our sales person Jeff Coburn,he doesn't pressure us and always gives us great service keep car,we have always had great service from them, especially our sales person Jeff Coburn,he doesn't pressure us and always gives us great service keep up the great work Jeff and we will definitely be back in the near future! Thanks for everything.We love our Dodge Calibur. More

Best service anywhere! Friendly, efficient, fair and timely. Know my vehicle will be serviced well and warned of any problems even before I'm aware of them. Best sales staff, too! I have purchased or timely. Know my vehicle will be serviced well and warned of any problems even before I'm aware of them. Best sales staff, too! I have purchased or leased five vehicles through Tom Looney and have never felt taken advantage of or not treated fairly. More

great no-pressure sale, great to work with. every one we dealt with was friendly and low-pressure. we very willing to negotiate on price and options. great experience. dealt with was friendly and low-pressure. we very willing to negotiate on price and options. great experience. More

Tom loney was great to work with. I feel he is an asset to the jeff Wyler company. This is my forth vehicle from him and I plan to return with 100% satifaction. And will tell everyone I can of his great se to the jeff Wyler company. This is my forth vehicle from him and I plan to return with 100% satifaction. And will tell everyone I can of his great service. More

I had a good experience at Jeff Wyler Springfield with Ben Webster...Once I confirmed about buying a car with this dealership...the sales manager Ben Webster did a fast tracking to get my new hyundai elan Ben Webster...Once I confirmed about buying a car with this dealership...the sales manager Ben Webster did a fast tracking to get my new hyundai elantra car of my specific color and treated good to make sure everything is fine... I am very satisfied for the same...He also assured to keep in touch anytime if I find any issues...Thanks Ben and his team in jeff wyler. More

i was treated with patience to drive and search out all of my options new and used. dale eggenschwiller went out of his way to search more options in selection and financial choices. he will go the extra m of my options new and used. dale eggenschwiller went out of his way to search more options in selection and financial choices. he will go the extra mile to make you comfortable with any decision you make. More