Jeff Wyler Nissan of Cincinnati

This dealership has done nothing but give me the run around on my new 05 Xterra. I bought it in August and it is almost May and I have done nothing but try to get a steering problem fixed. After 4 at around on my new 05 Xterra. I bought it in August and it is almost May and I have done nothing but try to get a steering problem fixed. After 4 attempts to spray oil on it & get me out the door I took them through BBB arbitration and they were ordered to fix it or buy the vehicle back. Within 2 hours of my 5th visit they were able to locate the problem. A major problem with the initial assembly of the vehicle. The parts are on back order and when I went to pick it up (keep in mind I have to bring it back again for the 6th time when the parts come in) I was offered no apoligy and they were again rude. More

I bought a new 2005 Xterra from this dealership in Aug 05. My sales experience was very nice & I have no complaints about it. But before even hitting 1,000 miles on my vehicle a steering problem started. 05. My sales experience was very nice & I have no complaints about it. But before even hitting 1,000 miles on my vehicle a steering problem started. This vehicle has been to Falhabers service dept 4 times - and is still not fixed. 1st time they sprayed oil all over my dash, windsheild, & radio. 2nd time they only sprayed more oil. 3rd time they aligned my tires!! And 4th time they actually cut away rubber from the inside the steering cover! Only after I complained to the manager was I offered a loaner, an apology, & any friendlyness from the service staff. More

We went to Falhaber to drive/get a quote on a Quest. Kept us there for 2 hours trying to get a firm price on the van. They did not have the options we wanted on the lot and were not offering to get it Kept us there for 2 hours trying to get a firm price on the van. They did not have the options we wanted on the lot and were not offering to get it for me even though they tried to negotiate over it?! My pregnant wife was hungry and tired after 2 hrs so we said we would go to lunch and come back to discuss the price on the options we wanted; I asked them to get it straight while we were gone. They told us that they could not guarantee the 'great price' we were offered if we left and came back. We came back after lunch and were presented with a low-ball trade in offer and near sticker price on a van w/o the options we wanted. We left and bought a Honda. More