Jeff Wyler Nissan of Cincinnati

This Dealership Cannot Complete a Sale Correctly I have been back to the dealership 4 times to sign paperwork. The last time about a month after the sale because they had screwed up the loan paper. I have been back to the dealership 4 times to sign paperwork. The last time about a month after the sale because they had screwed up the loan paper. I am now receiving notice that I did not make my first payment because it was before they finally submitted the paperwork. Nissan Motor Acceptance Corporation. Closing the deal is the most basic function of a car dealership and they can not get it right. 2016 05 06 Jeff Wyler had no interest in doing anything about our bad experience until we posted. Now they are acting like it is important to them. When I tried to contact the dealership management concerning my experience they would only have the salesperson call me. When we posted is only time they have become concern about this. More

Chaos and lack of professionalism of some of the employees To be fair, my husband and I went to this dealership only a few days after they had changed from one owner to another. However, this does not excus To be fair, my husband and I went to this dealership only a few days after they had changed from one owner to another. However, this does not excuse some of the difficulties we had. Our sales person, Leroy, was poor with communication. We went to the place knowing which car we wanted to see and likely purchase, so we were an "easy sell," for the most part. However, it did not feel as though we were engaged in fair negotiation with the sales team (salesman and "manager). They conveniently attempted to hide some "extras" in the deal they offered to us, saying that we could have the car for $200 a month for 60 months. However, we did our research and knew the going interest rates, the sales tax, etc. and knew that we could get the same monthly payment for 48 months. After challenging the salesman he came back and said, “I just learned” that there were “extras” thrown into the first deal. My husband actually sent his phone with the sales person and we got what we wanted. After that process, we waited for hours to sign papers- and there were no other customers! However, we were not told which finance companies were options, what interest rate(s) we were offered, etc. We had to ask as we were sitting down and finally signing papers who the lender was and what the interest rate was. FINALLY we took the vehicle home. It was after running an errand that evening that I saw that we had no temp tag on the car. There was a Jeff Wyler ad plate, but nothing official. AND WE WERE NOT TOLD. My husband called the dealership and they said they were “out of them” and it would take a few days to get them in. In the meantime, my husband had to drive round trip 35 miles to and from work each day with no license plate. We arranged that I would be able to stop by the dealership and pick up the tags and that they were expecting me. I walk in, tell the sales guy why I was there, and am left standing and waiting at the desk. After about ten or so minutes I was shown to the waiting area for the service department because “they haven’t printed it off yet.” After waiting for about another 30 minutes I walked out onto the sales floor and the salesman said, “It will be awhile yet because they’re working with a customer who was having a problem.” I wanted to say, “I WAS YOUR CUSTOMER FOUR DAYS AGO AND I HAVE A PROBLEM!” I walked away before I said something reckless and the salesman followed me making excuses. I then explained I was upset because we were not told from the day of the sale that we did not have a license plate. Then the sales person made excuses about the fact that he wasn’t told, etc. I was so angry at this point that I was tearing up. Finally, a business office guy came out to get me. He asked how I was doing, and I was honest. I said I was upset and why. He was very comforting, said that the plate had been sitting on his desk THE ENTIRE TIME I WAS WAITING and that I never should have had to wait. It seemed again, that the ball was dropped by Leroy, the salesman. We then were called and told that we had to come in and sign more papers because of the changeover in owners of the dealership. We again had to wait, but waited a more reasonable length of time. However, Leroy was sitting at his desk, which is right by the door, and completely ignored us. And I’m glad. We will not go back to this place again, even if they advertise a car we would like. More