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Jeff Wyler Nissan of Cincinnati

Cincinnati, OH

3.8
403 Reviews

8680 Colerain Ave

Cincinnati, OH

45251

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Showing 403 reviews

December 18, 2024

Scammers. Will take advantage of you if you don’t know much about cars, especially Tiffany. Took my car in because it broke down- never got fixed or figured ou More

by madisonzelenka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Tucker, Mike Torbeck, Ben Misner, Tiffany Thomas, Paul Topicz
Dec 19, 2024 -

Jeff Wyler Nissan of Cincinnati responded

Madison, I'm sorry to hear about your experience and the frustration it caused. We strive for transparency and effective service, so it's concerning to read this feedback. Please reach out directly if you're open to discussing further; we want to make things right. Thank you, Michael Torbeck - Service - michael.torbeck@jeffwyler.com

December 13, 2024

I've been trying to get my Nissan in for warranty work and when I say I need towed and a loaner car they send me to a machine of someone who won't call back. I cannot push my car there it's under the tran More

by tsprin7123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Tucker, Tiffany Thomas
Dec 17, 2024 -

Jeff Wyler Nissan of Cincinnati responded

I'm sorry to hear about the difficulties you're experiencing with getting your Nissan serviced. This is not the level of service we aim to provide, and I apologize for any inconvenience caused by our lack of communication. Please reach out directly so we can assist you in resolving this issue promptly. Thank you, Michael Torbeck - Service - michael.torbeck@jeffwyler.com

December 11, 2024

Brought truck(2023 Titan) in for unscheduled maintenance concerning possible steering problem(s) per request of Mr. Ben Misner, of which proved to be the best decision considering the nature of the problem. More

by percyrobertsiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Misner
Dec 12, 2024 -

Jeff Wyler Nissan of Cincinnati responded

Percy, we're glad to hear that bringing your Titan in for maintenance at Jeff Wyler Nissan of Cincinnati was the right choice. Our team is always here to help with any concerns you might have!

December 11, 2024

Was easy and smooth purchase Samantha was very helpful and knowledgeable great experience would recommend More

by barry.ruter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samantha
Dec 12, 2024 -

Jeff Wyler Nissan of Cincinnati responded

We're delighted to hear that Samantha made your purchase experience easy and smooth at Jeff Wyler Nissan of Cincinnati! Thank you for recommending us, and we hope you're enjoying your new vehicle.

December 11, 2024

Deangelo is an amazing person, he performs his job with class and is extremely professional. More

by khmitchelljr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DeAngelo Harmon, Jim Steinau
Dec 12, 2024 -

Jeff Wyler Nissan of Cincinnati responded

It means so much to hear our team gave you such excellent care! Thank you! – Jeff Wyler Nissan of Cincinnati

December 03, 2024

Experience was fine. But the place is all in temporary offices so it’s uncomfortable. More

by Nwheeler825
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Misner, Tiffany Thomas
Dec 03, 2024 -

Jeff Wyler Nissan of Cincinnati responded

I'm sorry to see that you were not satisfied with your experience. If you'd like to share anything further about your visit, feel free to reach out to me directly so that I can address your concerns. Thank you, Michael Torbeck - Service - michael.torbeck@jeffwyler.com

November 19, 2024

Very happy with Jeff Wyler Nissan. Service is great. Attendant is very thorough with details. Always a pleasant experience. They have serviced my vehicle for the past 12 years. More

by susieq112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Thomas
Nov 20, 2024 -

Jeff Wyler Nissan of Cincinnati responded

Thank you for your loyalty over the past 12 years! We're delighted to hear that you've consistently had pleasant experiences with our team at Jeff Wyler Nissan of Cincinnati. We look forward to continuing to provide great service in the future!

November 16, 2024

Always bad customer service with service department & no care of what vehicle has put customer thru as a new car which already had motor replaced under 2 years 3 Nissan batteries replaced under 3 years and More

by Lessonlearned
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Torbeck, Ben Misner
Nov 18, 2024 -

Jeff Wyler Nissan of Cincinnati responded

Thank you for the review. It's disheartening to hear about your experience with our service department and the issues you've faced with your vehicle. Please reach out to us directly as we'd like to address these concerns and find a resolution for you. Respectfully, Michael Torbeck - Service - michael.torbeck@jeffwyler.com

November 14, 2024

Always very pleasant. Explains things very well. The service department is the best Mike and Ben are always respectful and always help in any way they can More

by Onley1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Torbeck, Ben Misner
Nov 14, 2024 -

Jeff Wyler Nissan of Cincinnati responded

We're delighted to hear that Mike and Ben provided you with such excellent service at Jeff Wyler Nissan of Cincinnati! Our team takes pride in being helpful and respectful, so it's great to know they made a positive impression. Thank you for your kind words!

November 14, 2024

Michael was considerate, fast and helpful. He did the things that I expected and appreciated. A while ago I had a very poor experience with another man at Jeff Wyler Nissan. More

by bmoulliet
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Torbeck
Nov 14, 2024 -

Jeff Wyler Nissan of Cincinnati responded

We're glad to hear that Michael provided you with the considerate and helpful service you expected at Jeff Wyler Nissan of Cincinnati. We appreciate your feedback and are here if there's anything else we can do for you!

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