Jeff Wyler Nissan of Cincinnati

Extremely disappointed with how I was treated by this Nissan dealership. For the past two weeks, I’ve been receiving daily calls from a sales representative named Liz, asking me to return my leased Ni Nissan dealership. For the past two weeks, I’ve been receiving daily calls from a sales representative named Liz, asking me to return my leased Nissan Kicks. I told her from the beginning that I was not interested in getting into another Nissan — I just wanted to return the vehicle. I specifically asked her if there would be any penalties or fees for returning the vehicle early, and she assured me that there would be none. Her words were: “Nope, not a problem. Just come in and we’ll take care of you.” So today, I take time out of my schedule and show up to the dealership expecting to turn in my car, only to be told by her manager that I now owe $1,800 for an early return. When I explained what Liz had told me, the manager’s only response was that “she’s new” and “shouldn’t have told you that.” That’s not acceptable. If she’s new, she should be supervised more closely — not allowed to make verbal commitments to customers that the dealership won’t stand behind. The fact that both Liz and her manager acknowledged what was said, yet still pushed the cost onto me, shows a complete lack of professionalism, accountability, and integrity. It’s hard not to feel like the only reason they were so eager to get me back in was because they were hoping to put me into another Nissan. Once they realized I wasn’t interested in continuing with the brand, the story changed — and I was left holding the bill. Bottom line: This experience was misleading, frustrating, and felt like a bait-and-switch. If you’re not planning to stay with Nissan, do not trust what you’re told over the phone. Get everything in writing, and be ready for them to go back on their word. More

6/18/2025 UPDATE AFTER ONE MONTH-- Thank you, Michael Torbeck, for continuing to make my point for me... NO FOLLOW-THROUGH ON PROMISES. NO RELIABILITY. NO CONSUMER RESPECT. And all of this may be perceiv Torbeck, for continuing to make my point for me... NO FOLLOW-THROUGH ON PROMISES. NO RELIABILITY. NO CONSUMER RESPECT. And all of this may be perceived as NO INTEGRITY. I just received yet another unsolicited mailing. Looks like it's John Matarese time. More

3/28/25 HORRIBLE service screwed again with NO vaseline by the service department! They so quick to tell me what additional services need to be performed on my car but never put quality service into what I by the service department! They so quick to tell me what additional services need to be performed on my car but never put quality service into what I actually brought my car in for. I tried to keep the business in the community but NO more. I took my car in for a simple oil change and tire rotation. The only thing I know for certain they DID do was wash my car. They never rotated my tires! I purposely marked my back tires due to issues I experienced with them the last time they put 4 new tires on my car. Not sure what type of mechanics they got working there but they are charging customers for services they are not performing. CUSTOMERS BE WARE!!! They did refund me my money back. As I presented them with the photo I took before they serviced my car. More