Jeff Wyler Kings Nissan

WORSE CUSTOMER SERVICE EXPERIENCE EVER! DEALERSHIP AND SALESPERSON NOT RECOMMENDED. Found a vehicle of interest from the Navy Federal True Car Buying Program. I was offered a Membershi DEALERSHIP AND SALESPERSON NOT RECOMMENDED. Found a vehicle of interest from the Navy Federal True Car Buying Program. I was offered a Membership Price, which I thought was the price quoted by the dealership and realized it was not after the purchase. It was my fault I did not verify, but I also trusted that since I inquired through the NFTCBP I got the price I was offered. Now after the purchase, the only response I keep getting is you agreed on the price. That is true however, I agreed on the price under the PRETENSE that I was given the correct price I was given when I did the inquiry and not SCAMMED, MISLED, GYPPED! My salesperson was BRAYLYN ROSS who was not helpful and just rude. Right when I met him, I did not have a good feeling. I wish had requested for another person. He did nothing for me. This dealership was more focused on making profit than customer service or helping customers. It should not make any difference on whether I bought a new or used car, CUSOMTERS SHOULD BE VALUED. If a customer asks for something, they should be willing to work with the customer in any way or at least make the effort to do so. Everything was a no and with no effort. There were instances I had to asked Braylyn to ask because everything was no. My entire purchase process felt like a transaction. NOT ONCE did I feel like a valued customer. It was just a deal! I flew from another state. I asked Braylyn if they could at least have the car filled with a full tank of gas (obviously I would have to drive the car back). His response: it is a used car, we are only required to keep a quarter tank of gas. That was it. I fill up the vehicle after I left, it cost approximately $30. Merely $30 the dealership was NOT WILLING to provide after I spent over $27K. An excellent way to show appreciation for at least bringing in business. I also asked Braylyn for car mats. His was response was they cost about $200. There’s no way they will be willing to give you that free, maybe at a discount. DEFININTELY FEELING VALUED AT THIS POINT! When I left, I had to ask the other salesperson for plastic bags to cover the floor so it wouldn’t get dirty since I had to drive the car over 4 hours back home. To top it off, on my drive home, the car maintenance comes on for a oil change. BEST Response, they probably forgot to reset it after the oil change was completed! Another extraordinary appreciation I received from this joke of a dealership! More

I understand buying a used vehicle is an “as is” purchase but I also would expect the dealership to at least stand by that they had it had it looked over by their mechanics. Spent 8000 on a vehicle only to but I also would expect the dealership to at least stand by that they had it had it looked over by their mechanics. Spent 8000 on a vehicle only to have to take it to have it fixed the next day because the check engine light came on. Our mechanic said there is no way they looked at the vehicle period! It had a broken sensor ( plastic bracket was broken) needed a new manifold gasket and I was told they disabled the check engine light! Also sent me the extra key postage due. Buying a vehicle has got to be the most unpleasant experience you can have and this is just another example! Will never purchase from this dealership again. More

Bralyn is a very knowledgeable and friendly sales associate. Our car buying experience was efficient and professional. The dealership answered all our questions, negotiated in good faith and delivere associate. Our car buying experience was efficient and professional. The dealership answered all our questions, negotiated in good faith and delivered on everything promised. Great experience. More

Excellent customer service Jason found the car I was interested in by contacting other dealerships interested in by contacting other dealerships More

It was a great experience they really worked with us and I would recommend them to anyone and no pressure sales thanks again I would recommend them to anyone and no pressure sales thanks again More

Horrible. I took my car in at 8:40 in the morning. Got a call back in cost at 11:30…waited patiently for my car to be done. No call. I had tickets to Reds I took my car in at 8:40 in the morning. Got a call back in cost at 11:30…waited patiently for my car to be done. No call. I had tickets to Reds game and had to cancel. I waited and finally texted them at 5:55 as I knew they closed soon (did not realize they closed already!!). No call! They were just going to leave me without my car for the night after I already had to cancel plans. When I finally got ahold of a sales manager- they acted like this was my problem…no customer service. No empathy. More

Great experience at the dealership with Nan! Easy appointment and very educated about the car we purchased. Easy appointment and very educated about the car we purchased. More

Dontae assisted me with finding the perfect car to meet my needs! I am beyond happy with my purchase and loved the no hassle and no pressure when buying a new car that can happen at other places. He actual my needs! I am beyond happy with my purchase and loved the no hassle and no pressure when buying a new car that can happen at other places. He actually made it fun. I would definitely recommend Jeff Wyler Nissan and especially Dontae. More

The sales rep, Alex is a very nice and polite guy. He showed us all the cars of our interest and possible options. At the time of finalizing the purchase we had some had some disagreement with the acc He showed us all the cars of our interest and possible options. At the time of finalizing the purchase we had some had some disagreement with the accountant and eventually with the help of the sales manager we came up to a reasonable agreement. We are happy about our new car and will enjoy driving it. More

Just purchased 2023 Altima at this dealorship. Dontae Buller was a real pleasure to work with. He was extremley helpful in assisting me select the right vehicle and very knowledgeable about their Dontae Buller was a real pleasure to work with. He was extremley helpful in assisting me select the right vehicle and very knowledgeable about their products. Thank you for all you did. More