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Jeff Wyler Hyundai of Fairfield
Fairfield, OH
656 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 656 reviews
November 04, 2024
must say I have never liked this car lot due to the poor attitude of the managers and poor service after the sale, historically. I am a long time resident of Fairfield and have tried to buy several cars fro attitude of the managers and poor service after the sale, historically. I am a long time resident of Fairfield and have tried to buy several cars from this lot and always left when it came to sign because the lot managers were extremely rude, cocky unwelcoming. I decided to give it one more try a few weeks ago because they had a vehicle my wife really wanted and they were on the way home. We were immediately greeted by Rebecca (I can't remember her last name) and she made us feel so welcome and made us WANT to buy a car from her. She was so kind and knowledgeable that I would have bought anything she wanted to sell me. Rebecca is a real asset and has earned my business back to Jeff Wyler and forget my poor experiences in the past. I really hope this lot is changing directions and starting to focus more on the customer and service like Becky did, this lot is a staple in the Fairfield business scene, like Jungle Jims, it was sad to watch it decline to almost a buy here pay here lot. I will be back and keep recommending this lot now. Please don't let us down when it comes time to bring it in for service by resorting to your old ways. Jeff Wyler is a hometown lot so keep treating your customers like neighbors, not outsider. Rebecca did an amazing job and I hope you appreciate her as much as we did. When you are buying your next vehicle go to this lot and ask for Rebecca, you will be glad you did! More
by TRucker
Employees Worked With
Rebecca
August 05, 2024
Purchased a used car for my daughter at this dealership. I worked with Charlie in used car sales and he was very knowledgeable, friendly and easy to work with. If you want to work with someone who understan I worked with Charlie in used car sales and he was very knowledgeable, friendly and easy to work with. If you want to work with someone who understands the vehicles on the lot and is friendly and courteous, Charlie is your guy. If I could rate Charlie alone I would rate him a 5. The reason for the 4 rating was due to the sales process and the adding of aftermarket options that are not included in the price they display on their website, but once you are at the table they inflate the price significantly. I will say, I asked for them removed and they were accommodating in that request. More
by Keith
Employees Worked With
Charlie
August 01, 2024
This dealership starts with their price posted online and then tries to tack $6000+ onto the price. When you reject their $6,000 accessories package, they then try to charge $500 for an option that already then tries to tack $6000+ onto the price. When you reject their $6,000 accessories package, they then try to charge $500 for an option that already exists on the car. When we rejected that, they cancelled the deal. I other words, the online posted price is just part of bait & switch. They never intend to sell a car for just that amount posted. More
by mik98
Employees Worked With
David Steel
April 03, 2024
Terrible customer service. Would not recommend or use again. Sold us a car that had issues within ONE hour of taking it off the lot. They said they did not tamper with the code Would not recommend or use again. Sold us a car that had issues within ONE hour of taking it off the lot. They said they did not tamper with the codes - but oddly the Check Engine and Traction Control lights came on within the hour! It wasn't on when we test drove it. Another light came on and the car would not come up full speed (on the highway and my daughter was pretty terrified) the very next day! This car is for my teenage daughter, and I expressed how important it was for the car to be reliable - hence buying a used Toyota Camry. We could NOT get any help from the salesperson OR the service department after the purchase. And they told me they do not work on Toyota's. This was after I purchased a "bumper to bumper" warranty that would not have a deductible IF we used them to fix the car. WTH. UGH. In addition - the warranty was NOT bumper to bumper as they stated when I purchased it. All they wanted was our money. No one would call me back or help us. Had to take the car to another dealership to be fixed. I would never recommend this car dealership to anyone. Especially, if you are buying a used car. Buyer Beware. More
by MH
Employees Worked With
Nick Knaus, Anthony Metcalf
November 04, 2023
Worked with Malachi and he was absolutely fantastic to work with. He has an infectious personality and was very genuine which I feel is somewhat hard to come by when going to a dealership. Thanks Malachi work with. He has an infectious personality and was very genuine which I feel is somewhat hard to come by when going to a dealership. Thanks Malachi for all your help. Also, shout out to Todd for training and hanging out with us! More
by Tabatha
Employees Worked With
Malachi and Todd
October 17, 2023
At first I was happy with my purchase of my 2017 Chevrolet Cruze from Jeff Wyler Hyundai... then my problems started once I got home. After not even 50 miles check engine light comes on and car goes Chevrolet Cruze from Jeff Wyler Hyundai... then my problems started once I got home. After not even 50 miles check engine light comes on and car goes into limp mode. I take it back to them they tell me they were aware it had a problem but couldn't get the part. (Wasn't informed of this while purchasing). So then they tell me they will fix the issue and give me a write up on everything they did to fix it. Call me a week later and tell me the car is fixed so I go in and ask for the write up on what they fixed and they say they don't have it and they will email it to me. (They never did). And then comes the problem with the title. A couple of days before my 45 day tag expires I call them to inform them I have not received my memorandum title and they say they will call me back the next day after they handle it (never called me back). It's now been 2 weeks since that phone call and I've called them multiple times trying to get this issue resolved and no one wants to talk about it, they either pass the blame on to someone else or actually hangup on me (happened once) never called me back. I had to go as far as to call a different jeff wyler dealership who tells me within 2 min of being on the phone that according to his system the car isn't even in my name and that their having trouble getting the title. But yet they couldn't tell me that over the phone or send me another 45 day tag at least to cover their fault. I will be contacting the attorney General to get this deal resolved since no one there wants to talk about it. More
by justin.cooper_98
Employees Worked With
Ali
