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Jeff Wyler Hyundai of Colerain
Cincinnati, OH
216 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 216 reviews
August 29, 2026
Disgusting bait-and-switch tactics. Avoid Jeff Wyler Colerain at all costs. I have never been treated with such utter contempt by a business in my life. Yesterday, my husband and I dro Avoid Jeff Wyler Colerain at all costs. I have never been treated with such utter contempt by a business in my life. Yesterday, my husband and I drove 2 hours each way (4 hours total) to buy a specific vehicle. Before leaving, I called to confirm availability and explicitly told them we were paying sticker price, putting $10,000 cash down, and were already pre-approved. Tim told us to come on down. When we arrived, the excitement evaporated. Tim, the manager, flatly refused to sell us the vehicle unless we threw away our bank's loan and used their in-house financing. He condescendingly told us we could just "refinance in 3 months"—a predatory tactic that would have forced our interest rate to skyrocket because the vehicle would then be classified as a used car. When we refused to be scammed, Tim became condescending, humiliating me right on the dealership floor in front of everyone. I walked outside visibly upset and called Jeff Wyler Corporate, who transferred me to the General Manager of the Colerain store, Gary. Gary was just as bad. He offered zero apology for the wasted 4-hour drive or the fact that this "financing requirement" was hidden from us on the phone or on the internet. Instead, he arrogantly told me they weren't going to wait a few days for our bank's payment and that someone else would buy it tomorrow using their financing. Management at this location treated us like expendable pieces of dirt. Because of their greed, lack of morality and integrity, a highly anticipated trip to drive my 90-year-old mother 6 hours away to see her sister has been entirely ruined and postponed. The salespeople here were nice, but Tim and Gary are pompous, dishonest weasels with zero ethics. If you check their unsanitized reviews on Yelp and Facebook, you will see this predatory bait-and-switch financing trap is their standard practice. BBB rates them as D-. Do yourself a huge favor and buy your vehicle from literally any other dealership group in the Cincinnati area. More
by mbpotter
Employees Worked With
Tim, Manager; Gary GM
September 11, 2025
So initially I never inquired with this dealership but got a random call about my inquiry for a different location in Fairfield. The car I inquired about wasn’t in their inventory and at the other lot. Th got a random call about my inquiry for a different location in Fairfield. The car I inquired about wasn’t in their inventory and at the other lot. The salesperson and I agreed on numbers and he was insistent that they’d get the vehicle shipped to them so they could sell it. They did offer a better deal and weren’t slimy about it like Fairfield was. But, from the jump I told him since you’re all under the same umbrella we couldn’t get a deal done. He said oh, I don’t care about them we are different and we will. After a day of going back and forth he tells me his manager can’t get the car. What the xxxx? I’ve learned with the only 2 experiences with Jeff Wyler locations that they suck. They will waste your time and state they will give you a deal or make something happen to make themselves look incompetent. Don’t go here or any Jeff Wyler location. More
by Derrick
Employees Worked With
Austin
September 09, 2025
This place is a xxxx show. ... Please please if you care about your loved one don't let them buy from here. A true Nightmare.. my girlfriend who's a first time buyer bought a ... Please please if you care about your loved one don't let them buy from here. A true Nightmare.. my girlfriend who's a first time buyer bought a Hyundai Kona from here. They talked her into a crazy loan and also stated she made almost double what she actually does and that she's a home owner and has been at her job two and half yrs.. ALL FALSE!!! For a car that list for 19k her loan was for over 29k. At 20% interest. She makes 14.50 a hr. We've talked to three different managers one who even called her and my mother up raging over the bad review I left on Google. We've talked to a lawyer they said we have a good case. Charged her 2k for a certification she didn't want. They said that's what the certification cost them B.S. on a 2023 Hyundai Kona with 26k on the milage.. all they did was change the oil and check the fluids. We've asked for a list of what they did several times and still have not seen it. So when we got home from picking it up I noticed a bulge in the sidewall.. was told by local tire shop it's a tire manufacturer defect.. we asked if they would replace the tire. They said yes. On the day of the appointment they said no tires are wear and tear. Which I know that, but I figured since they charged her 2k for a oil change they would replace it.. guess not.. now the check engine light it on and they said they would fix it.. well I know what that means.. code reset.. they refuse to help her out and are now going to destroy her credit cause she can't afford this car.. there are several other reviews just like this about fraud and mis pricing on here and numerous other sites.. please go read them trust me you will be the nexted victim if your purchase from here.. one more thing nexted time you guys wanna call some one up and chew them out over a review you can call me directly. Here are the last four digits of my number the first three are the same as my girlfriends so you should be able to figure it out. 0862 More
by brigunt82
Employees Worked With
Dave, tim, jeff
July 08, 2025
Brandon was my service advisor . Oil change, rotate tires and inspection checks and upgrade to bluelink system on my 2025 Santa Fe. He did a great job communicating and provided vis Oil change, rotate tires and inspection checks and upgrade to bluelink system on my 2025 Santa Fe. He did a great job communicating and provided visual inspections to me. Brandon was informative and professional. Very satisfied with today’s service. More
by jimbrians
Employees Worked With
Brandon Giffoni
August 26, 2024
Will Morton is the only reason I drove over 50 miles to lease my new Kona N Line! I first met Will over the phone when I was shopping around for a new Palisade. He was friendly, personable and extremely kn lease my new Kona N Line! I first met Will over the phone when I was shopping around for a new Palisade. He was friendly, personable and extremely knowledgeable about the vehicle I was interested in leasing. We scheduled an appointment and when I arrived he met me at the door with a huge smile and said "Ramona I have the perfect Palisade for you"! He had parked it right in the middle of the showroom floor. I asked him "is that MY Palisade"? It was gorgeous! It had every feature I requested, he didn't miss one thing that we had previously discussed. To me, that said a lot about Will, he had actually listened and paid attention to our conversation. We went over all the bells & whistles, right down to the simplest features. For the first time in my entire life (first new car purchased at 18 now 65) of buying/leasing a new car I totally enjoyed the experience all because of Will Morton. He actually made it fun, that's right, I said "fun"! There wasn't any stress or pressure like I've experienced at other dealerships, he was upbeat and happy to be helping me with my new vehicle. And that is the reason I recently drove over 50 miles again to lease another vehicle from Will. I didn't give it a second thought, I knew what dealership and who I would see to get my new Kona N Line! He hit it out of the park once again! If you want a happy, stress free and fun car buying experience I highly recommend seeing Will Morton at Jeff Wyler Superior Hyundai in Cincinnati OH! More
by monamay
Employees Worked With
Will Morton
July 29, 2024
Dewey Ballard is an excellent and thorough communicator. He focuses solely on the customers needs, and relayed all information regarding my Hyundai Tucson. He is an excellent asset to the Hyundai organiza He focuses solely on the customers needs, and relayed all information regarding my Hyundai Tucson. He is an excellent asset to the Hyundai organization. More
by Greg Montgomery
Employees Worked With
Dewey Ballard
January 16, 2024
Kerry Hyundai of Florence has had my car 4 different times in 2023 and once in 2024 for the same exact issue. Car was always given back to me saying either issue is fixed or that there is nothing wrong. times in 2023 and once in 2024 for the same exact issue. Car was always given back to me saying either issue is fixed or that there is nothing wrong. After getting the run around and excuses, yet again, from the Kerry Hyundai Service Manager, I finally went to Jeff Wyler Superior Hyundai. The technicians at Superior found the issue within 2 hours of my appointment time and had the car repaired and returned to me within 4 days. Keenen was an ABSOLUTE pleasure to work with. Jeff Wyler Superior Hyundai is now my Hyundai choice to go to, even though the drive is 30 minutes away instead of 5 minutes to Kerry. More
by nherweck89
Employees Worked With
Keenen Nelson
November 28, 2023
My experience at this dealer has been nothing but outstanding. This is my second purchase here in 2023. This time I was able to find a car online, talk to the sales manager, made application throu outstanding. This is my second purchase here in 2023. This time I was able to find a car online, talk to the sales manager, made application through a text link, get the 0% financing approved (due to my credit score) and I am on my way to another new car. Hyundai makes great cars and I have had nothing but good experiences at this dealership. Kudos to the sales manager for stepping up when my salesperson was out! More
by jane_penni
Employees Worked With
Sam ,Matt
August 24, 2023
I would not recommend using the Service Department at Wyler Superior Hyundai, if my experience is an indication of their normal level of service. I have purchased a new Kona from Wyler, and it now has 6 Wyler Superior Hyundai, if my experience is an indication of their normal level of service. I have purchased a new Kona from Wyler, and it now has 61K miles. The check engine light came on, and I was informed by the Service Tech that it would cost $540 just for the diagnostic. They said that amount would be refunded if the work needed fell under the warranty. $540 to plug a car into a computer seems a bit excessive. When I tried to make an appointment, they could not schedule for 6 weeks. Since I cannot be without the car for 6 weeks, i contacted my local mechanic. He did not charge for a diagnostic, and the total bill to replace the part was $164. Not only is Wyler overcharging for diagnostics, they push appointments out so far that people cannot wait that long. The warranty could be a million miles, but is worthless if a car cannot be serviced. I will not be using Wyler service, and i will not buy a car from this dealership. More
by kennethshaner
Employees Worked With
Did not get the name
