Jeff Wyler Honda of Colerain

Positive experience My experience was very positive from the day of making my appointment to the day of service. Al was very helpful in seeing that I got everything I was My experience was very positive from the day of making my appointment to the day of service. Al was very helpful in seeing that I got everything I was entitle for and got me in and out in no time. More

2 bad experiences in a row Receives a call from Jeff Wyler Honda Colerain yesterday confirming my recall appointment for today. Drove an hour to the dealership as did my husban Receives a call from Jeff Wyler Honda Colerain yesterday confirming my recall appointment for today. Drove an hour to the dealership as did my husband to pick me up because the repair was to take 4 hours. Arriving at the appointed time, I was told they could not do the repair that day. If they could call to confirm why could they not call or text and reschedule? My previous appointment for an oil change and tire rotation, I was told my engine air filter was terrible and I also needed my cabin air filter replaced. My car was a year old with 15,000 miles. I chose not to replace the air filters. The next 2 times I took my CRV to a local trusted mechanic who assured me both filters were fine. what’s going on? Selling unneeded repairs to unsuspecting women is unconscionable! More

Byron Brown was an excellent sales person to work with. Helped me select the right car for me showed me all the options and helped me with all the new feature. to work with. Helped me select the right car for me showed me all the options and helped me with all the new feature. More

Great Experience Buying New Odyssey I had a great experience working with Tom Frede at Wyler Honda of Colerain. He was professional and friendly. All details were exactly as described I had a great experience working with Tom Frede at Wyler Honda of Colerain. He was professional and friendly. All details were exactly as described from the beginning. More

Straightforward and Honest If you need a new car you should definitely go see Christopher Rudd at Jeff Wyler Honda on Colerain. He, and Matthew Mize made buying a new car easy If you need a new car you should definitely go see Christopher Rudd at Jeff Wyler Honda on Colerain. He, and Matthew Mize made buying a new car easy and painless. Thank you again guys! More

purchase of 2018 CRV Agreed to written terms. Then told there would be an extra charge for bodyside moulding, which was requested by buyer before final sales price was wr Agreed to written terms. Then told there would be an extra charge for bodyside moulding, which was requested by buyer before final sales price was written down. Went round and round with the two sales managers above the sales rep. Did take the car because even with the moulding the deal was acceptable. made it clear to managers they were deceiving in the process. Deal was for a relative. I was the negotiator for my relative. Relative wanted the process done that day. I would have left the dealership. In evaluation below were the only areas to indicate a poor performance. Personally I would never , ever go back to this dealer. Relative had purchased a 2008 CRV at this dealer. Wanted the 2018 with the safety features. Being in her late 80"s this will be her last purchase. Neither of us have a problems with vehicle quality. Initial sales rep was fine. His upper managers were at fault. Was visiting relative. Don"t have all names. Not sure matt brady is right name. Rememer a Matt. More

Good Experience Great experience buying a new car at Jeff Wyler Honda of Colerain. Ken, my salesman, was great to work with and the GM, Matt Brady, is very profession Great experience buying a new car at Jeff Wyler Honda of Colerain. Ken, my salesman, was great to work with and the GM, Matt Brady, is very professional and treats/makes sure customers are pleased with everything. More

xxxx off I took my mom to pick up her 2004 Honda Accord from Jeff Wyler Honda on Colerain Ave. and was surprised to see the over charges on the bill that they I took my mom to pick up her 2004 Honda Accord from Jeff Wyler Honda on Colerain Ave. and was surprised to see the over charges on the bill that they handed her. We were informed that all Honda parts are a lot more expensive because they warranted and that all other, after market, parts usually have problems. They will get and install them for you but this was not offered at any time. As the service manager explained the bill, line by line, things did not make sense. A sensor went bad on the car and they listed on the bill that the labor to change the part was 61.00 and 580.00 for the part. On line everywhere we checked, at several auto part stores, the part was 58.00 and installed by two auto repair shops they would have charged 240.00. When asked why they charged at least double the price the manager told us that their parts are better, I can’t believe 10 times better. As the manager went down the list, a mechanic came up and told the service manager that there was a mistake on the bill because he only installed one set of bearings and the invoice showed two. If this guy would not have been around we would have been charged another 168.00 dollars. He continued going down the list and said that he couldn’t find anyone that carried her rotors for her car and had to install Honda rotors, which were three times more, there is 5 auto parts stores less than two miles away, which when I called, they had the rotors in stock, which means they didn’t try and lied about it. The sad thing about this is that my dad was in the market to buy another Honda Accord but he will definitely not come to Jeff Wyler Honda’s location for anything. Nothing like someone lying to your face and they keep on smiling the whole time. I guess their strategy is to screw everyone because they won’t come back, how sad. I wouldn’t recommend this organization to anyone. More

New Car-Initial Service This was my first contact with the service department at Jeff Wyler's Honda. The oil change and tire rotation was performed and took about 45 minute This was my first contact with the service department at Jeff Wyler's Honda. The oil change and tire rotation was performed and took about 45 minute to complete. Service department was very friendly and totally professional. One thing that bothers me is the exclusion of any service department members from the list below. More

oil change tire rotate great job . job was done in timely manner. and the service team was very polite and friendly. they also explained all the points of inspections done t great job . job was done in timely manner. and the service team was very polite and friendly. they also explained all the points of inspections done to my car also. More