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Jeff Wyler Honda of Colerain
Cincinnati, OH
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Service Had to have a recall with an air bag looked at, so I called and got and appointment right away. Showed up for my appointment and was checked in immedi Had to have a recall with an air bag looked at, so I called and got and appointment right away. Showed up for my appointment and was checked in immediately by JEREMY. I didn't wait a second! JEREMY asked if I would be waiting for my vehicle, I said I'd rather not because my son and I were starving. He had the shuttle service take us down the road to grab some lunch and even came back and picked us up about 2 hours later when my vehicle was ready. Upon arriving back, I was checked out and ready to head home right away. I appreciate getting things done in a timely fashion! More
Great Service Experience It was very easy to schedule a service appointment. I called in the morning and by late on the same day, I was able to bring my vehicle. The service It was very easy to schedule a service appointment. I called in the morning and by late on the same day, I was able to bring my vehicle. The service advisor (Devin Monday) was extremely helpful and courteous. I waited exactly the amount of time I was told the service needed to be completed. This is by far the best car service experience that I ever had. More
Very pleased with the availability to get an appt as well as the friendly, knowledgeable staff and quick turnaround time. Also very happy that they were able to wo with the availability to get an appt as well as the friendly, knowledgeable staff and quick turnaround time. Also very happy that they were able to work with me financially to ensure I was satisfied. More
Quick, Efficient, and Easy Even though I was 18-minutes early for my oil change, the service rep took my car in and began the process. I Spent my waiting time in a comfortable w Even though I was 18-minutes early for my oil change, the service rep took my car in and began the process. I Spent my waiting time in a comfortable waiting room watching FOX19-TV and enjoying the free coffee and granola bar. More
They lie even with price in writing I went there to buy an Accord and trade in my Civic... Had deals worked out thru email, including the price on the Accord price they were going to bea I went there to buy an Accord and trade in my Civic... Had deals worked out thru email, including the price on the Accord price they were going to beat from another dealer and the trade in pending inspection. When I drove there 40 minutes each way, that wasn't the case. They said they won't match the price and they lowered the price on my trade by a lot, I have all the emails saying thru would. The trade in is immaculate, not even 2 year old Civic, salesman even said it was in great shape with low miles. The trip down there was a waste of time. I do not recommend going there! I will say that Desmond was great, he was very polite and not pushy, I don't remember who in management or finance I had talked to. More
Dealt with Marc Simon Marc Simon was courteous, knowledgable, things went smooth as silk. My thanks to Marc & all the service personnel, on a side note enjoyed the waiting Marc Simon was courteous, knowledgable, things went smooth as silk. My thanks to Marc & all the service personnel, on a side note enjoyed the waiting area I simply settled in to read, very cool. More
Great customer service, both in sales & service Highly recommend in both Sales & Service! Professional and friendly, made everything very easy from sales to service. Byron is just a terrific sales p Highly recommend in both Sales & Service! Professional and friendly, made everything very easy from sales to service. Byron is just a terrific sales person, answered all my questions and helped every way possible. Marc in service department is great to work with, also answered all my questions. More
General Maintenance The Service was excellent and Erik, at the Service desk, was very nice and friendly. I had a great experience and will be back. I also liked the wai The Service was excellent and Erik, at the Service desk, was very nice and friendly. I had a great experience and will be back. I also liked the waiting area, it was very relaxing. More
Great service with Bobby!! Traded in my 2016 Honda CRV for a new 2018 Honda CRV and I was pleased with how Bobby worked so quickly with me. He was very polite and maintained Traded in my 2016 Honda CRV for a new 2018 Honda CRV and I was pleased with how Bobby worked so quickly with me. He was very polite and maintained eye contact with me the whole time. He made sure I was looking at what I wanted and did not try to pressure me into getting something I did not want. When it came to talking about numbers, he was actually able to get me a lower price than what we agreed to!! I would highly recommend asking for Bobby, as he went above and beyond to make sure that I left with a smile on my face! More
Fantastic Experiance Fantastic service experiance with my first oil change on my new Honda Fit. Eddie Schmerr was great to work with and explained everything needed for my Fantastic service experiance with my first oil change on my new Honda Fit. Eddie Schmerr was great to work with and explained everything needed for my first time visit. Looking forward to my next visit in the coming months! More