Jeff Wyler Honda of Colerain

I did an online inquiry for a new Honda, and they priced it to me at MSRP. Then when we started to finish the deal, they informed me that there was a $5,000 over list price market adjustment. He just happ it to me at MSRP. Then when we started to finish the deal, they informed me that there was a $5,000 over list price market adjustment. He just happened to forget to mention that. I understand this is a hot market, but dealers need to be upfront about the pricing and not sneak it in at the last minute. More

Very disappointing. Pushy staff and hidden dealer mark up. Salesman called me difficult because I asked to see the sale breakdown before running a credit check. up. Salesman called me difficult because I asked to see the sale breakdown before running a credit check. More

Showed up, well cared for and left with the car in 1.5 hours! Awesome! hours! Awesome! More

Shady sales tactics to tack 5k over MSRP on my price, including saying it was included in the already ticketed price. My trade in payment was not listed on quoted prices, they told me not to worry about including saying it was included in the already ticketed price. My trade in payment was not listed on quoted prices, they told me not to worry about it... I guess because I was expecting 1500 on trade in lease and it was actually about 3k back on the lease but they didn't inform me of the extra. The adjustment is not listed on any signed documents, just the higher "agreed" upon price. I don't have a copy of a paper stating the specific 5k adjustment, and another $100 accessory fee that was never discussed that I now see on the lease. My cash down payment isn't correctly documented. SHADY! I can't undo my signed lease and they refuse to work with me on their "barely above the bar" sales tactics, but maybe this review can prevent it from happening to someone else. More

Took my vehicle in 6 weeks ago for an oil change, inspection & tire rotation. The first 3 were included when I purchased the vehicle. Much to my surprise, they only did a front to back tire rotation, inspection & tire rotation. The first 3 were included when I purchased the vehicle. Much to my surprise, they only did a front to back tire rotation, that my husband just noticed this week. The proper way to do this for an AWD or FWD vehicle with non-directional tires, is to do a cross directional rotation. I’m married to a mechanic, so it’s not like I had no idea what I’m talking about! I had 2 different people tell me to bring my car in @ 7am when they opened because if I scheduled it would be at least 3 weeks! After arriving @ 6:55am, they proceeded to tell me that no one would be there til 8am to do the work!!!! I dealt with the absolute moron of a service manager who proceeded to tell me that it’s not “Honda’s policy” to do a cross directional rotation & if I wanted that done it would cost me $19.99! Which makes zero sense because they have to put the vehicle on a lift anyway to rotate the tires! I also called 3 different tire shops & ALL of them told me they do cross directional rotations! I’m more than happy to pay for services, but the right thing to do was to comp the fee for the proper rotation because of being mislead about what time to arrive & it was $20! I declined because my husband can obviously do the correct rotation for FREE! Also, anytime you take your car in for service or just because, they give you a free car wash, which is great! The service manager brings my car out & says “Here’s your car”. I asked about the car wash & he just said “no”. I was a total “Karen” & called the store manager. He’s going to get everything taken care of for me, for FREE. I asked the store manager about the car wash & he told me they don’t even open it unless it’s 40 degrees out. Not sure why the service manager couldn’t have informed me of that. Completely understandable. I’ve purchased 3 Honda’s from this location, & other members of my family have purchased 6! I’m seriously considering NEVER giving them my business again!!!!! More

Very disappointed with the unprofessionalism and blatant manipulation of this dealership. I got them down a measly $500 off MSRP and reserved a 2022 Civic on Aug. 1 of 2021 and was told the VIN that I had p manipulation of this dealership. I got them down a measly $500 off MSRP and reserved a 2022 Civic on Aug. 1 of 2021 and was told the VIN that I had put my deposit on was "in transit" and would be on the lot by September 11th. On OCTOBER 4th the dealership finally informed me, after I had reached out multiple times, that the paperwork that I and the sales manager, "JB", signed was just for "that type" of car. The sales manager on the phone said it was just a generic VIN number that they put at the top of the page. (VIN numbers aren't generic that's the point of them!) They had obviously sold the car from under me after I had been waiting for months because they were able to make a bit more money. I then asked the sales manager how he felt he could smooth over the situation and he explained that they were "at the bottom end of the deal" and they couldn't even black out the logos when the next car came in. I proceeded to call out the sales manager on their antics and he voided my paperwork and shredded the files. Do not do business with Jeff Wyler, John Booth, Marcus Campbell, or their oh so generous "sales managers". Skip this dealership altogether. More

Do not try to purchase a vehicle from Jeff Wyler. They will state the have vehicles when they do not. And they will also do a bait and switch over the price of the vehicle/. will state the have vehicles when they do not. And they will also do a bait and switch over the price of the vehicle/. More

orrible car buying experience. These guys are rude, pushy, aggressive, dishonest and slimy. Don't be fooled by their prices. they tack on insane fees. I bought a car at $11,400 and ended up having to p pushy, aggressive, dishonest and slimy. Don't be fooled by their prices. they tack on insane fees. I bought a car at $11,400 and ended up having to pay a total of over 15k with all the fees that they do not disclose. My car is already having issues and if I could go back I would walk away immediately. Look at all of the other 1 star reviews. Corporate clearly doesn't care how people are treated. Danny is extremely aggressive and disrespectful and Matthew is incredibly dishonest and shady. If you want to be treated with respect and walk away feeling like you made a good purchase, DO NOT BUY from Jeff Wyler Colerain. More

One of the worst customer Experience that I have ever in buying a car !!! If they do not want to sell a car, they could have told us !!! Rather they yelled and shouted for asking for a final price point for buying a car !!! If they do not want to sell a car, they could have told us !!! Rather they yelled and shouted for asking for a final price point for a lease and keep on asking for running credit and when asked why, they keep on telling dont waste their time! Come on the entire dealership just had their employees . I took an appointment and went there, but no one came to us for the first 15 minutes, even if no one was with any customers, rather they were chatting and laughing each other. When I showed an email with a price from other dealer, rather than telling they cannot match/beat it; they said it is a lie and treated us like cheap guys trying to stole a card from them….. Many of my friends also had similar experience…. They will be extra friendly on the phone, but if you go there, they becomes rude and unprofessional. So avoid this place at any cost… We got our new Honda Pilot from Perfomance Honda, and these guys need to learn how to treat a customer from them… More

Worst Honda dealer. They are just cheaters not dealer. They fixed my A/C last August and just after 10 months same problem comes to my car. they refuse to fix that and they want charge me 400.00 just to c They fixed my A/C last August and just after 10 months same problem comes to my car. they refuse to fix that and they want charge me 400.00 just to check my car. More