Jeff Wyler Honda of Colerain

Friendly professional staff. No pressure sales. Friendly professional staff. No pressure sales. Purchased a new civic. We are repeat customers at this dealership and received excellent treatment ea Friendly professional staff. No pressure sales. Purchased a new civic. We are repeat customers at this dealership and received excellent treatment each time. They have a great selection of vehicles. Sales staff returned phone inquiries promtly with correct information. More

From the mid 90's up until my last servicing of our 2002 Accord, I have been very satisfied with the your over all service. In the Quarter4 '08 I had timing belt replaced and the 90K maintenance perform. Pr Accord, I have been very satisfied with the your over all service. In the Quarter4 '08 I had timing belt replaced and the 90K maintenance perform. Prior to bringing in my 2002 Accord, it was functioning perfectly. When I picked up the car, I noticed that the engine sounded different; a deeper noise which was more apparent when the engine was cold and also when the the car was idling or put in reverse. In addtion, a belt was sometimes squealing which occasionally created some stearing issues. A couple of weeks later, I return to the service department to correct the problems; the belt was adjusted and I advised about what as to what was required to fix the engine noise. I was not sure that some bearings associated with the timing were the answer. Within another couple of weeks, and while driving on the expressway, a sudden racket was heard coming from under the hood. This turned out to be the brand new power steering belt fraying. As soon as possible, the car was brought to your service center and the belt was replaced. About a month ago, I noticed that the fraying of the belt had actally generated a hole in the soft blanket lining the hood. I have not proceeded with what was recommended for alleviating the excess engine noise, because I do not have the confidence that the suggested repair would fix the problem. Major problem with our last major service. When I brought our 2002 Accord in for the services designated above, the car was running perfectly. After spending over $1100 for timing belt replacement and 90K routine maintenance, I now had a car that was not performing in the same manner as it was prior to servicing. Now, I was expected to pay for a repair that did not exist to begin with. To say the least, I am definitely not satisfied. This vehicle was purchased and routinely serviced at Jeff Wyler Colerain. We have had timing belts replaced and other services performed on 1986 and 1990 Honda Accords without any problems. Also, we have purchased 2007 Accord from your facility and the routine maintenance performed by your service department. At this point I have serious reservations about having future services performed at this location. More

I like the fact that you are close (just off RR HWY) and not at one of the HUGE traffic filled car malls. Like to be able to run to Target while I wait for service. Like being able to schedule oil changes not at one of the HUGE traffic filled car malls. Like to be able to run to Target while I wait for service. Like being able to schedule oil changes etc. We have now bought 2 cars from you all and are pleased with both. everything was straight forward and easy. With our schedules that is important. Thanks, Kathy Lemasters More

They installed new windshield wiper blades and washed my car. Much appreciated. They were prompt, friendly and courteous. I did not purchase my car from this dealer but plan to service it there. I car. Much appreciated. They were prompt, friendly and courteous. I did not purchase my car from this dealer but plan to service it there. I brought my previous Accord here for service. More

Doug Cox is one of the best Sales people I have ever worked with. He is professional, Friendly and really cared about creating a "win" "win" situation for everyone all the way around. Rhonda in finance worked with. He is professional, Friendly and really cared about creating a "win" "win" situation for everyone all the way around. Rhonda in finance was excellent and very good to work with. You need to work with your Sales Manager and Internet Sales guy to get over their " Hondatitude Attitude" and realize that in this economy even the best products do not sell themselves and keep in mind that what happens after the sale is just as important as what happends before the sale. An example of this would be on 2 occassions I stopped by to get my car detailed, my salesperson was not in which was not a problem ,He did not know that I was stopping by-.. any one else should have been able to take care of me. What it turned into was that no one really cared if they helped me or not, the "why bother attitude of we already sold you the car" and you weren't my sale so who cares" really was upsetting. You should be able to stop in, get your car detailed, have the XM radio 3 month trial subscription explained to you with out people losing your car keys and then being told that "people are too busy right look for them or even car that they lost them" If it we not for the service that I received from Doug and Rhonda I would be calling both your GM Paul and Mr. Wyler. Other than that... I love the Care More

We purchsed our Honda in late fall from Jeff Wyler and returned in December for the first Oil Change. The staff quickly and efficiently waited on us as we entered the service area. I have always had mai returned in December for the first Oil Change. The staff quickly and efficiently waited on us as we entered the service area. I have always had maitenance on my vehicles done at the dealership if at all possible, and have had good and bad experiences. This is our first Honda purchase and it was purchased for our college bound daughter and I ask her to handle the check in and the service request to prepare her for when she is away at college and may need automotive service. There was ample opportunity for the service clerk to dismiss a 17 year old, however he was just as courteous and efficient as if she were a more mature customer. He took the time to explain the service manual and service history book that came with her car, and quickly moved her car to the service area and work was completed in a very timely manner. And a major plus for us is the Saturday service hours. We must travel from Greensburg Indiana for service, and with work and school, Saturday service hours was one of the deciding factors on purchase location. I believe in the phylosophy that if the dealer sells the car they should be the first choice for service. The only thing better would be a full service Honda dealership in Greensburg. More

The customer service was superior and the sales associates were very attentive. They showed me many options in my price range with amenities that I was looking for. They made the price work and wan associates were very attentive. They showed me many options in my price range with amenities that I was looking for. They made the price work and wanted to work with me to sell a car. I would recommend this dealership to anyone and plan to come back again when I need a new vehicle. More

I purchased a 2009 Honda Civic EX from Larry Bonelli in January. Larry was freindly and did not pressure me. I came in once with my son and he showed me what was available. A day or two later he followed u January. Larry was freindly and did not pressure me. I came in once with my son and he showed me what was available. A day or two later he followed up with a phone call, but again there was no pressure, just an inquiry. He was pleasant to me, my husband, and my son, which I really appreciated. Larry was very helpful in explaining the car features and overall was very customer oriented. Two examples that stood out were: 1) since I was buying a New car that was exactly what I wanted. Larry (and the dealer) made sure that I received a brand new (only 28 miles on the odometer) vehicle, and 2) when I was purchasing the car, I asked Larry if he would order a Cargo Net for me (my husband would install), and on the night I picked up the car, he already had it ordered and available for purchase. I consider these great customer service items. I would recommend Jeff Wyler Honda (Colerain) and especially Salesman Larry Bonelli to anyone interested in purchasing a new car. More

Everything is great. This is my second car from this dealership. The only thing is the Price on the new lease is a bit pricey! Considering I lost my job and had to find new employment, which I did... I dealership. The only thing is the Price on the new lease is a bit pricey! Considering I lost my job and had to find new employment, which I did... I have fallen behind and am struggling to catch up. Honda is working with me on the payments and it will be caught up shortly! I only wish the lease payment could go down a bit. I definitely want to keep with Honda considering the cars and service is exceptional.... And I am so sorry I cannot remember my dealer salesman's name!!! More

I have dealt with most all the service people you have working there in the service center. I have never had to blow my horn to get someone to raise the door. They are always friendly and nice. Normally t working there in the service center. I have never had to blow my horn to get someone to raise the door. They are always friendly and nice. Normally the turn around time on getting the oil changed and tire rotation has been very quick. As of my last visit this is all I have had to have done. I bought a 2007 Ridgeline and my wife bought a 2007 CRV. So far we have been satisfied with the service that we have received. Sincerely, Scott Cleary More