Jeff Wyler Honda of Colerain

Patient and informative My experience with Jeff Wyler Honda was great and my sales associate Byron took time with my husband and I to look at all of the options we wanted. I My experience with Jeff Wyler Honda was great and my sales associate Byron took time with my husband and I to look at all of the options we wanted. I would recommend them and I am very happy with my new CR-V. More

Poor follow up I don’t know where to begin. My daughter purchased a car in December 2017 and that went fine. Mo is a great salesmen. But she had to contacted the ban I don’t know where to begin. My daughter purchased a car in December 2017 and that went fine. Mo is a great salesmen. But she had to contacted the bank on January 25th 2018 to find out about her payments and they tell her they didn’t have any paperwork so she contacted the original finance guy Alan Turner who told her he found out the prior week there was another form that she needed to fill out which they never contacted her. On 1/27 she drove 30 minutes to sign the missing paperwork and they tell her it will take a couple of days. She calls the bank on 1/31 and they still didn’t have anything which they tell her it takes 2 weeks for them to process it and her payment is due on 2/1. She calls GM Matt Brady twice and leaves a message both time and he ignores her and didn’t have any one call her back. She goes back to Honda and talks to Alan again and he told her he left a message on 1/30 she called him out that he LIED because she has been home with the flu and no one called. Honda said they are making her payment so she needed to write a check to them. I find this out leave work to pick her up and go back to Honda to get more information. We get there and I ask for the GM. While waiting for someone which is around 5 pm I am looking around and see the sales guys playing Kung fu, I see Alan on his cell phone not behind his desk probably should have been doing paperwork. A sales manager ends up talking to us and we find out her account was created at 2:49pm that day. During this whole time Matt Brady never shows up to apologize for his staff dropping the ball and ignoring her calls and not having anyone call her. They said he was busy but I saw people going in and out of his office laughing. All I was looking for is for him to apologize to her but I am guessing he is too good to deal with a future customer. I know she will never do business with this dealership again and I will be telling everyone about this experience and behavior. More

Service Josh Mullins was great - very professional let me know about the length of time, what would be done and price. Everything done to my satisfaction. Th Josh Mullins was great - very professional let me know about the length of time, what would be done and price. Everything done to my satisfaction. Thanked me and brought vehicle to door More

Awesome Service!! It’s always a pleasure to get our cars serviced there! Gregg makes you feel like a special guest to his service dept.we will always return here for ou It’s always a pleasure to get our cars serviced there! Gregg makes you feel like a special guest to his service dept.we will always return here for our auto needs! More

They step it up a notch Great service. Chuck does a nice job and is very friendly. Their turn around time was better then estimated and that is always appreciated. Thanks Great service. Chuck does a nice job and is very friendly. Their turn around time was better then estimated and that is always appreciated. Thanks More

Great Service Great People The service was done in a very efficient and timely manner and every employee that I talked to or saw on the premises seemed and/or appeared to be ve The service was done in a very efficient and timely manner and every employee that I talked to or saw on the premises seemed and/or appeared to be very pleasant. The free coffee and granola bars, in the waiting room was a very pleasant surprise! Keep up the good work and you will not want for customers! More

Great Service We have always had a great experience with Jeff Wyler Honda. We have purchased new work vehicles from them since 2011 and have them serviced here als We have always had a great experience with Jeff Wyler Honda. We have purchased new work vehicles from them since 2011 and have them serviced here also. People are friendly, caring and want to help. More

Great service department. Chuck is always courteous. Service department got me in same day to help with problem. Chuck in the service department is always friendly and helpful. Waiting area is comforta Service department got me in same day to help with problem. Chuck in the service department is always friendly and helpful. Waiting area is comfortable. More

Excellent customer service! Greg in service was very professional and helpful. He provided excellent customer service by making sure that I was highly satisfied with the service Greg in service was very professional and helpful. He provided excellent customer service by making sure that I was highly satisfied with the service performed. More

Brake light installed Greg Frede was so professional. He even called the next day to make sure my car was ok. He had liquid levels & brakes checked also. Greg Frede was so professional. He even called the next day to make sure my car was ok. He had liquid levels & brakes checked also. More