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Jeff Wyler Honda of Colerain

Cincinnati, OH

4.6
2,120 Reviews

8950 Colerain Ave

Cincinnati, OH

45251

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Showing 2,120 reviews

July 23, 2011

I cannot tell you how awesome this team is. I got a great vibe from them all. No slimy sales people. Tony took great care of me on the test drive and let me take it overnight. Came in the next day and Bridge More

by heatherb73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, Bridgette and Tom---internet sales team, Internet Team
July 18, 2011

Jeff Wyler-Colerain always delivers top-notch service with knowledgeable, courteous, trustworthy staff. We've purchased four new Hondas since 1995 and they have only been serviced at this location. They More

by bstewart68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Pelletier, Paul Baumbach
Jul 18, 2011 -

Jeff Wyler Honda of Colerain responded

We are very sorry to hear that we failed to give one of our loyal customers the absolute best in service. As we investigate your review, could you please help us with the following questions: Do you remember which day you came in? Was Geneva Carr your sales rep? It would also help us tremendously if you could share your email and phone number with us (it is not shown online with this messaging feature) so that we can contact you. Many thanks, Kevin Frye/eCommerce Director/Jeff Wyler Automotive Family

Jul 19, 2011 -

bstewart68 responded

Kevin, We came in on several occasions to look at the Fit starting on 7/9 and ending on 7/13. Yes, Geneva Carr was our rep. My name is Barry Stewart, bstewart68@hotmail.com, 513-549-6824. Regards

Jul 20, 2011 -

Jeff Wyler Honda of Colerain responded

Thanks Barry. I forwarded your info to Paul Bambach, the General Manager of Jeff Wyler Honda of Colerain so that he could contact you. He should be returning today from a business trip. Please let me know if you have not been contacted. Many thanks, Kevin Frye/eCommerce Director/Jeff Wyler Automotive Family

Jul 20, 2011 -

bstewart68 responded

Paul, Ash from the service department spoke to my wife yesterday. I think he contacted us since Paul is out? Ash remembered us as we have been servicing our cars there for 16 years. To be fair, the service department is and always has been outstanding under his management. My wife let him know that we enjoy doing business with him, but I wanted to also inform you of our thoughts. Barry

Jul 26, 2011 -

Jeff Wyler Honda of Colerain responded

Many thanks Barry for your response. Were we able to show you how important we feel about your business? We are sorry that we cannot "undo" what happened, but we do want you to know that you have certainly been heard and that we have already made changes to correct this. Would you be willing to modify your original review in light of our efforts to work with you?

Aug 15, 2011 -

Jeff Wyler Honda of Colerain responded

We were able to reach out to this customer to work to resolve this situation (his remarks below). We take these reviews very seriously, and use this input to correct mistakes we make and work to become better in the future. We apologize that you had a bad experience, and we are glad that we were able to contact you to follow up. Ash from the service department spoke to my wife yesterday. I think he contacted us since Paul is out? Ash remembered us as we have been servicing our cars there for 16 years. To be fair, the service department is and always has been outstanding under his management. My wife let him know that we enjoy doing business with him, but I wanted to also inform you of our thoughts.

Sep 07, 2011 -

bstewart68 responded

Sorry for the delay in reply. I had a death in the family and had to leave town right after your email and lost track. I will modify my review by basing it on the excellent service that I consistently receive in your service department. Fair?

Sep 08, 2011 -

Jeff Wyler Honda of Colerain responded

First, we are sorry about your loss and hope that you are doing well. We certainly appreciate your willingness to modify your review and thank you for your patience and understanding through this process, and hope that we have shown you how important your business is to us, many thanks.

July 15, 2011

Today I did the oil change coupon at the jeff wyler honda of colerain. I would say I got the right place to not only service my car but also nice feeling, specially the people in the service reception and ca More

by anson22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
the third table in service reception
July 13, 2011

We loved working with Jim Sweeney. He was a great salesman, very efficient and friendly without being pushy. We love our new Fit. It is fun to drive and we feel very confident with Jeff Wyler Honda. More

by barbarag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Sweeney, Jim Sweeney
July 06, 2011

Using the Internet sales team was the best experience buying a car that we have ever had! They offered the best price without all of the haggling and were very professional and knowledgeable. Both of o More

by ndennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Internet Sales Team -Tony and Bridgett, Internet Team
July 04, 2011

Our family bought a new Honda Odyssey Minivan this month from Jim Sweener at Jeff Wyler Honda of Colerain. After the earthquake in Japan, it was extremely difficult to find any inventory of minivans in the More

by Lucasewatson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Sweeney, Jim Sweeney
June 16, 2011

the tech guys are really helpful. prices are pretty reasonable. I always get my care worked on over there and I do believe that I will keep on going if everything stays at least the same More

by rfontaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
1
June 15, 2011

Everyone I had come in contact with was very helpful in answering questions as well as getting me into a new reliable vehicle. I will also add I was very pleased at the way Tom handled the deal, he was p More

by andrewdshrek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom/Bridget, Internet Team
June 08, 2011

The internet team of Jeff Wyler Honda-Colerain was great. From first contact of interest they were always helpful in answering every question I had with patience, friendliness, and professionalism. They stay More

by TJ Molter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bridgett, Tom, "the business end" (can't believe I forgot his name he was great), Internet Team
June 06, 2011

Excellent knowledgeable and friendly service and unbeatable selections. I personally would buy a car from Jeff Wyler again and I would definitely recommend Jeff Wyler in the future. More

by dbrewer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Eckstein
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